I was sceptical at first about Nebeus but then I trusted them with my crypto, 1st my crypto has been kept safe, 2nd the investment options to grow your crypto are vast and reliable. They do things the... See more
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See what reviewers are saying
I strongly advise against using this service based on my experience. The main issue is that transfers simply remain pending without progressing, and there is no clear explanation of why this... See more
Company replied
I used to deal with all kinds of headaches trying to turn my crypto gains into something usable in my day-to-day life. Every time I tried transferring from exchanges to my bank, there’d be issues: del... See more
Company replied
I've been impressed with Nebeus' platform, which provides solid interest rates on crypto holdings. Their customer support is also top-notch, offering quick and personalized responses to inquiries. Two... See more
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Company details
- #107 of 115 best companies in Financial Institution
- #9 of 18 best companies in Cryptocurrency Service
- #159 of 163 best companies in Non-bank financial service
Written by the company
We appreciate our user reviews as they allow us to improve our service. The majority of them, however, are comments regarding transactions which have fallen under our Anti-Money Laundering controls. In compliance with EU regulatory standards, we cannot disclose such information publicly. We will therefore only address these issues through our Customer Support. We will only reply to feedback on technical concerns and product issues here.
Contact info
London, United Kingdom
- info@nebeus.com
- www.nebeus.com
You should know
3.8
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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I have been using Nebeus for over a…
I have been using Nebeus for over a year and found their platform easy to use. Had a very small blip with a transfer allocation but their support team resolved the issue swiftly and professionaly - great to see a company in the DEFI space that has a real team on hand.
27 October 2025
Unprompted review
Reply from Nebeus
Thank you so much for your continued trust and for sharing your experience!
We’re thrilled to hear that you’ve found the platform easy to use and that our support team was able to assist you swiftly and professionally. It means a lot to us to stand out in the DeFi space by combining technology with real, human support.
Funds never arrived, contract contradicted the offer, withdrawal ignored, collateral locked.
I signed an interest-only BTC-backed loan on 3 Oct 2025. The PDF they made me sign hard-codes a 2.5% early-repayment fee, even though the on-screen offer showed 0%—support later insisted 2.5% was “correct”, even though a fresh offer on the webpage still shows 0%.
The contract also contained multiple contradictions (promo window dated Oct 2024 although my loan was Oct 2025; 90% LTV vs. the 65% LTV actually applied; USDT listed as collateral while my account showed BTC; a 48-month term that didn’t match the 2029-09-12 maturity).
Worst of all, no payout ever arrived. My EUR IBAN withdrawal sat “processing” for days, with support saying they’d “check with their banking partner.”
On 8 Oct I exercised my 14-day statutory withdrawal right and asked for my BTC collateral to be released and the 2% origination fee refunded.
Five days later, they still haven’t replied to my withdrawal, missed my access-to-funds deadline I stated, and my collateral remains locked—the account still shows the loan active with BTC pledged.
Based on contradictory paperwork, a broken payout process, refusal to align terms with the offer, and radio silence on a lawful withdrawal request, I can’t recommend Nebeus.
3 October 2025
Excellent Support
The support response was prompt and clear. They were patient in assisting me to sort out my queries.
2 October 2025
Unprompted review
Reply from Nebeus
Thank you so much for your kind words! We're glad to hear that our support team was able to assist you promptly and clearly. Your satisfaction is very important to us, and we're always here if you need any further help. Thanks again for choosing Nebeus!
Very good i like that they have iban…
Very good i like that they have iban account and everybody can sent you money or crypto
18 July 2025
Reply from Nebeus
Thank you for the positive feedback. We’re glad the IBAN account and flexibility in receiving funds add value to your experience.
Reply from Nebeus
Thank you for sharing your positive experience! We’re glad to know you’re satisfied with our service. Your support means a lot to us, and we look forward to continuing to serve you.
Very bad app
9 September 2025
Reply from Nebeus
We’re very sorry to hear about your experience. Our team has already reached out to you directly to assist and resolve the issue. Please check your messages, and we’ll do our best to make things right.
Reply from Nebeus
We're so sorry to hear about your experience. We will contact you directly to understand what went wrong and help resolve this issue. Your feedback is important to us and we're committed to making this right.
Reply from Nebeus
Thank you so much for the kind words! We're thrilled you appreciate both the platform and our team's vision.
Souspicious
They didn't validate my account until I send an email (was pending for more than a week). They deny the cards with no reason and without asking for information. They doesn't answer the mails anymore
3 September 2025
Reply from Nebeus
Thank you for sharing your feedback. KYC verification can sometimes take longer than expected, but we can confirm our team responded to your last query and will be in touch again shortly.
Reply from Nebeus
Thank you for your positive feedback! We're glad you're satisfied with our service and appreciate you taking the time to share your experience.
Nebeus support team is best.
I was unable to order a card. But I got help from Nebeus Support team. They tried hard to resolve the issue and get me a card.
I got my first card and now I am very happy with it.
1 September 2025
Reply from Nebeus
We’re very sorry to hear about your experience and we completely understand your frustration. Please note that our support team has already reached out to you directly regarding your card order,.
Most Valuable card
21 August 2025
Reply from Nebeus
Thank you! We're thrilled to hear you find our card so valuable. We’re committed to continuing to deliver great benefits and service.
Transfer does not appear on the account
I have been waiting for clarification for a month. No explanation from support what happened or how long it will take to resolve the issue.
21 July 2025
Unprompted review
Reply from Nebeus
We're very sorry to hear about your experience and the delay in resolving your issue. This is not the level of service we aim to provide. Our team will contact you directly to clarify the situation and work toward a resolution as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Reply from Nebeus
Thank you so much for your kind words! We're glad to hear you like the idea behind our bank. If you ever have any suggestions or need support, we're always here to help.
Very worst experience ever
Very worst experience ever. After submitted KYC it took me 3-4 days to be completed. When KYC is done and successfully applied for virtual card and physical card, Without any reason they just rejected it. The app is also not up to the mark(Ratings- 2/5). There is almost no proper customer service. Very bad experience ever
11 August 2025
Reply from Nebeus
We’re sorry to hear about your experience. After reviewing your account, we can see that both your account and card have been active for several days now, so we’re not quite sure what you mean regarding the rejection. Our support team is here to help and ensure everything continues to work smoothly for you.
Exceptional Support After 6 Years
I’ve been a Nebeus user for over 6 years now, and I can confidently say their customer support is outstanding. I reached out with a special request, and the team handled it with great flexibility and professionalism. They even had a thoughtful gesture that I truly appreciate.
5 February 2025
Reply from Nebeus
Thank you for being with us for over 6 years — your continued trust means the world to us!
We're especially glad to hear that our team was able to support you with flexibility and care. We'll be sure to pass on your kind words to everyone involved.
New user here
As a new user, I’m discovering many ways to invest and earn interest with Nebeus. They offer a wide range of options that fit different needs. Their customer support is super responsive and always ready to help quickly with any questions I have. Honestly, their earning programs are some of the best I’ve seen in the market.
19 November 2024
Reply from Nebeus
Thank you for your kind words! We're glad you're enjoying the earning options and that our support team has been helpful. We’re here whenever you need us!
Nebeus Shines Bright!
I’m absolutely thrilled with the technical support from Nebeus Bank! The team was quick, friendly, and super professional in handling my queries. They resolved everything I needed, from explaining services to tackling technical issues, with efficiency and a smile. I really appreciated their patience and willingness to help, even when I had extra questions. Big thumbs up for Nebeus – top-notch service and support at its finest!
1 August 2025
Reply from Nebeus
Thank you so much for your amazing feedback!
We’re absolutely delighted to hear that our support team made such a great impression. Your kind words about their friendliness, professionalism, and patience truly mean a lot.
We’ll be sure to share this with the team — they’ll love hearing it!
I topped up my account with 17 USDC
I topped up my account with 17 USDC, and a minute later they were gone under the "monthly IBAN maintenance fee." On top of that, there are maintenance fees for every type of cryptocurrency you hold. Forget about this service.
1 August 2025
Unprompted review
Reply from Nebeus
Thank you for your feedback. We understand your frustration. Please note that all fees, including the IBAN maintenance fee, are outlined in our Terms and Conditions and accepted before account activation.
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