Nelson Alexander Reviews 6,292

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, responsiveness, and helpfulness, making various processes smooth and stress-free. Many people highlight the exceptional customer service, noting that queries and requests are handled promptly and efficiently, often exceeding expectations. The guidance and support provided by the team are frequently appreciated, with consumers feeling well-informed and cared for throughout their interactions. However, some customers also noted dissatisfaction with the service, describing it as dreadful and unprofessional in certain instances. A few people mentioned a revolving door of inexperienced staff and a perceived lack of care for landlords. Additionally, some reviewers reported issues with unanswered communications, such as emails and calls, and felt that customer service fell short of their expectations.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the responsiveness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the prompt, caring, and... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

Company replied

Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

Company replied

Rated 5 out of 5 stars

Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament... See more

Company replied

Rated 5 out of 5 stars

Selling our much-loved family home was an emotional process, but working with Belle and Peter made it not only smooth, but truly exceptional. From the outset, they were highly professional while also... See more

Company replied


Company details

  1. Estate Agent
  2. Estate Agents
  3. Property Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic and responsive service

Fantastic and responsive service, really value this as a landlord living interstate. Very approachable and professional! Tahlia in patticular has been very helpful.

28 January 2026
Unprompted review
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Reply from Nelson Alexander

Thank you for your feedback, we will be sure to share it with the team

Rated 5 out of 5 stars

Smooth, stress-free rental process

I’ve been renting through Nelson Alexander for a while now, and I've had an excellent experience working with Ebony Newbound as my current property manager and through a recent rental application. She was responsive, organised and clear throughout the entire process, and made what can normally be a stressful situation feel straightforward.

What stood out most was how she handled timing and logistics. She understood my situation, kept me updated without me having to chase, and made sure everything stayed smooth right through to securing the new lease. It took a lot of stress out of the process.

Everything moved efficiently from inspection through to approval, and I genuinely felt supported throughout the whole process.

Highly recommend Ebony for anyone looking for a property manager who is competent, approachable and reliable.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Review

It’s was a great meeting I like everything hope u guys also work with Nelson

1 October 2025
Unprompted review
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Reply from Nelson Alexander

Hi Ali,

Thank you for your feedback.

Nelson Alexander

Rated 5 out of 5 stars

Reliable, Responsive, Remarkable – Jake Sets the Standard!

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stress-free, from the initial viewing to moving in and throughout our tenancy. Any issues or questions we had were handled promptly and with care. It's rare to find someone so reliable and easy to deal with in the rental market. Highly recommend Jake if you're looking for someone who truly looks after tenants!

24 September 2025
Unprompted review
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Reply from Nelson Alexander

Hi Katerini,

Thank you for your feedback regarding Jake. We are so pleased to read your positive comments and we look forward to sharing these with Jake.

Nelson Alexander

Rated 5 out of 5 stars

A great agent to work with

Travis Dulic was a great agent to work with and I would recommend using him in the future. He was prompt and clear with communication, as well as trustworthy and true to his word. This went a long way when managing the stress that comes with such a big thing like purchasing a property.

7 February 2025
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Reply from Nelson Alexander

Hi, Thank you for your valuable feedback, we will be sure to pass on your comments to Travis.

Regards

Nelson Alexander

Rated 5 out of 5 stars

It is absoultey a pleasure working with…

It is absoultey a pleasure working with Olgi in managing my properties. She is always responsive and resourceful. Always try her best to manage every situation big or small. Definitely a top property manager in this industry.

25 August 2025
Unprompted review
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Reply from Nelson Alexander

Hi Peng,

We're happy to hear that you find the property management services so helpful. We appreciate your recognition of the dedication to effectively managing every situation. Thank you for your positive feedback!

Nelson Alexander

Rated 5 out of 5 stars

Great real estate agent

Georgia was always very helpful, and took me to see houses at times that suited me. She alway returned my texts and phone messages. I would highly recommend her.

12 June 2025
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Reply from Nelson Alexander

Hi Anna,

We're happy to hear that the service provided met your needs, including the flexible scheduling and communication. We appreciate your recommendation!

Nelson Alexander

Rated 5 out of 5 stars

Appreciated the guidance and assistance…

Appreciated the guidance and assistance from our Property Manager, Gradi Masudi. My experience has been very positive. Communication has been handled in a timely manner, and most issues have been addressed as needed. Overall, things have run very smoothly.

17 August 2025
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Reply from Nelson Alexander

Hi Josh,

We're happy to hear that your experience has been positive. It's great to know that the communication and issue resolution met your expectations, and things have run smoothly. We appreciate your feedback!

Nelson Alexander

Rated 5 out of 5 stars

Excellent pre-sale and campaign process

Rob Cattanach was excellent to work with, guiding us through the pre-sale and campaign process. We valued and trusted Rob's industry experience and felt that the Nelson Alexander team based approach worked really well.

1 August 2025
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Reply from Nelson Alexander

Hi Andrea,

We're glad you valued our team's approach and guidance through the sales process. It's great to hear that our industry experience was beneficial for you. Thank you for your positive feedback!

Nelson Alexander

Rated 5 out of 5 stars

Connie and Michael - true professionals

Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament to their dedication and integrity. We were really happy with the result and appreciated seeing their delight on auction day as well. You won't regret working with them on the sale of your property.

21 July 2025
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Reply from Nelson Alexander

Hi Kate,

We're so happy to hear about your positive experience! It's wonderful that you felt supported by our team throughout the sale of your home. We appreciate your kind words and are grateful for the opportunity to work with you.

Nelson Alexander

Rated 1 out of 5 stars

Service provided by Stephanie was…

Service provided by Stephanie was unsatisfactory, with noticeable unprofessional behavior toward the customer. Reassignment is recommended where appropriate.

16 July 2025
Unprompted review
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Reply from Nelson Alexander

We appreciate you bringing this to our attention. We're sorry to hear that the service did not meet expectations. We'll address this to ensure better experiences moving forward.

Rated 5 out of 5 stars

Connie and Michael. Nelson Alexander a great team

We trusted Connie, Michael and team at Nelson Alexander with the recent sale of my elderly parents. The sale was handled quickly, with utmost kindness and professionalism. A great result achieved. We can’t thank the team enough for going well over and above to help us all.

9 July 2025
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Reply from Nelson Alexander

Hi Suzanne,

We're so glad to hear about your positive experience. Thank you for entrusting us with the sale. It was our pleasure to assist your family, and we're grateful for your kind words regarding our team's kindness and professionalism.

Nelson Alexander

Rated 5 out of 5 stars

Highly Recommend - Exceptional Result

The service provided by Connie, Luke, and team at Nelson Alender was exceptional. Their sales strategy, communication & honest approach not only provided us with a sense ease & confidence it most impotently yielded a result far above our expectations. I would happily recommend them to anyone seeking to buy or sell in the area.

16 June 2025
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Reply from Nelson Alexander

Hi Deb,

We're happy to hear that our team's sales strategy, communication, and honest approach gave you ease and confidence. We appreciate you recommending us to others!

Nelson Alexander

Rated 5 out of 5 stars

High recommend - William Kuzu

William Kuzu has been an amazing help, and the team here is always great and welcoming.

William always gets back to you promptly if you have any questions and is clear in his explanation's, professional would recommend William looking for a reliable property manager

5 July 2025
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Reply from Nelson Alexander

Hi Tyriese,

We're happy to hear that you had such a positive experience. It's great to know the team was welcoming and helpful, and that you received prompt, clear, and professional assistance. Thank you for recommending our services!

Nelson Alexander

Rated 4 out of 5 stars

Having Will from Nelson Alexander as my…

Having Will from Nelson Alexander as my property manager is a huge blessing as he endeavours to keep me informed about my property. He is definitely well versed and informed about all rental rules and needs.

5 July 2025
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Reply from Nelson Alexander

Hi Maria,

We're happy to hear that you value the support you've received. It's great to know that the information about your property and rental needs has been helpful to you. Thank you for your feedback.

Nelson Alexander

Rated 5 out of 5 stars

William Kuzu has been great to deal…

William Kuzu has been great to deal with. Highly recommend 👌

5 July 2025
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Reply from Nelson Alexander

Hi Louis, it's lovely to hear that you had a great experience. Thank you for your recommendation; we appreciate your positive feedback!

Nelson Alexander

Rated 5 out of 5 stars

Will is great deal to be with and so…

Will is great deal to be with and so understanding about the situations of customer and I'm satisfied n happy as a customer

5 July 2025
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Reply from Nelson Alexander

Hi Evelyn, it is wonderful to hear that you're satisfied with the support and understanding you received. Thank you for sharing your positive experience with us!

Nelson Alexander

Rated 5 out of 5 stars

Fiona Hauke - testimonial

Fiona has been a great manager for our investment. Ever reliable and consistent in approach.

23 June 2025
Unprompted review
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Reply from Nelson Alexander

Hi Ross,

We're happy to hear that you've had a great experience with your investment and appreciate the positive feedback on the consistent approach.

Nelson Alexander

Rated 5 out of 5 stars

Rob was a great agent and person to work with

I met Rob at one of his open homes, and although that property wasn’t the right fit, he took the time to understand what we were really looking for. From that point on, he was proactive in helping us find the right place. Nothing was ever too much trouble.. even my “silly” questions were met with patience and honesty. And he helped me navigate the complexity of organising inspections with one of us being interstate. Rob is such a genuine person to deal with, just great support and guidance along the way.

19 June 2025
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Reply from Nelson Alexander

Hi Joelene,

We're happy to hear that the support and guidance provided were helpful during your property search. It's great to know that the proactive approach and patience were valuable, especially with the inspection arrangements. Thank you for your positive feedback.

Nelson Alexander

Rated 5 out of 5 stars

Rental Manager's Great Service

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queries and requests promptly and efficiently. I cannot do without her. Her advice and work on various issues have always been dealt with professionally. Regards Lorraine Calleja

20 June 2025
Unprompted review
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Reply from Nelson Alexander

Hi Charles and Lorraine,

We appreciate your positive feedback regarding our rental management services. We're happy to hear that you've had a great experience and that your queries and requests have been handled promptly and efficiently. Thank you for sharing your experience.

Nelson Alexander

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