Nelson Alexander Reviews 

6,297
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

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Rated 5 out of 5 stars

"My communication with Olguimar (Olgi) Delgado who is our manager at Nelson Alexander Commercial has always been positive. Olgi has always been professional and friendly and if she doesn't have an... See more

Company replied

Rated 5 out of 5 stars

Charlie and Angus were absolutely fabulous to work with for the sale of our first apartment - the absolute dream team! Both Charlie and Angus are professional, trustworthy, knowledgeable, kind and r... See more

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Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

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Company details

  1. Estate Agent
  2. Estate Agents
  3. Property Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

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4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.7

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(6,297)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Real Estate Expertise – Highly Recommend!

I had the absolute pleasure of working with Travis to sell my home, and I couldn’t be more thrilled with the results. From the very first meeting, Travis demonstrated professionalism, expertise, and a genuine commitment to ensuring the best outcome. His deep knowledge of the market, strategic approach, and excellent communication made the entire process seamless and stress-free.
Travis went above and beyond to showcase my property in the best possible light, securing a fantastic deal that exceeded my expectations. His dedication, honesty, and personable nature made working with him an enjoyable experience. If you’re looking for a real estate agent who is knowledgeable, reliable, and truly invested in achieving the best results for his clients, I highly recommend Travis!

11 April 2025
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Reply from Nelson Alexander

Hi Caterina,

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had such a positive experience working with Travis. It is truly rewarding to know that he was able to exceed your expectations and make the selling process seamless and stress-free for you. We are proud of our team's commitment to providing exceptional service and achieving the best outcomes for our clients.

Nelson Alexander

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Travis to sell my apartment. He was professional, knowledgeable and genuinely committed to achieving the best outcome. He had great communication throughout the process. I highly recommend Travis to anyone looking to sell their property.

11 April 2025
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Reply from Nelson Alexander

Hi Michelle,

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience working with Travis. We strive to provide exceptional service and it's rewarding to know that our team members are making a difference for our clients.

Nelson Alexander

Rated 5 out of 5 stars

Our experience with Nelson Alexander…

Our experience with Nelson Alexander Essendon was exceptional, especially thanks to Mereoni Robbin’s.

House hunting is relentless, but from the moment we walked into our now home we were greeted with a warm welcome from Mereoni, there was a lot of interest in the home however Mereoni’s ability to build a connection and answer all our questions made the process of buying my first home less overwhelming.

Mereonis ability to build a realtionship was second to none, whether it’s your first home or adding to your property portfolio, it was important for us to walk into a home and invision a life and future wherever we ended up. Whilst the home itself was perfect for us, it was the warm welcome and tailored service that made what can be a overwhelming experience in a tough market reassuring and comforting for a young couple.

Mereoni is great at what she does and Nelson Alexander is lucky to have her apart of the team!

Tom & Maddie

21 February 2025
Unprompted review
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Reply from Nelson Alexander

Hi Tom and Maddie,

We are so thrilled to hear about your positive experience with our team, particularly with Mereoni. It's wonderful to know that she made your first home buying journey less overwhelming and provided the reassurance and comfort you needed.

We understand that house hunting can be a stressful process, and we strive to create a welcoming and supportive environment for our clients. It's heartwarming to hear that Mereoni's ability to build connections and answer your questions made such a difference. We are proud of her dedication to providing exceptional service and creating a positive experience for our clients.

Nelson Alexander

Rated 5 out of 5 stars

Feedback

Duncan and Angus were lovely to deal with and got us a great price for the house

11 November 2024
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Reply from Nelson Alexander

Hi Stephen,

We're so glad to hear you had a positive experience with Duncan and Angus. They're dedicated to providing excellent service and we appreciate you recognising their hard work.

Nelson Alexander

Rated 5 out of 5 stars

Property Manager Silvia Cavallin is…

Property Manager Silvia Cavallin is always professional and responses very promptly with any tenancy enquiries, very supportive/caring and provides a professional service for the renter. Silvia goes out of her way to ensure the renter needs is being meet as well with the owner. Keep up the amazing work you do. So happy that you are our well experienced professional Property Manager.

19 March 2025
Unprompted review
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Reply from Nelson Alexander

Hi Maria,

Thank you for your kind words. We are delighted to hear that you have had such a positive experience with Silvia. We strive to provide our tenants with the best possible service, and it's wonderful to know that Silvia's dedication and professionalism have made a difference for you. We will share your feedback with her.

Nelson Alexander

Rated 5 out of 5 stars

Exceptional Agent

House hunting is hard. Finding the house that matches the image in your head is hard. My forever home image was firmly set. Finding an agent who could embrace that image not the sale but a genuine enthusiasm to be part of making a dream a reality is like finding gold .Georgia was like a breath of fresh air to my search. Although she was based in the Carlton office she was able to access any Nelson Alexander property thus replacing the need to continuously repeat my criteria or deal with multiple agents.She embraced my dream and motivated me when I was flagging. Not once did she show me a property that didn’t fit my criteria but when we’d look she ‘d look at my face see an expression and say it’s ‘ not quite it’ the feels missing for you. She listened , never judged or became annoyed at what seemed like an impossible task. Even when she went overseas she texted saying look at so and so. I could go on . If you’re in the market I can not recommend Georgia highly enough she’s an exceptional agent and a truly lovely person.

17 February 2025
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Reply from Nelson Alexander

Hi Helen,

We understand the challenges of finding the perfect home. It's wonderful to hear that you found an agent who not only understood your vision but also shared your enthusiasm. It sounds like you had a truly positive experience with Georgia, and we're thrilled that she was able to make your house hunting journey so enjoyable. Her dedication to finding the right property for you, her ability to listen and understand your needs, and her genuine support are commendable. We're glad that Georgia was able to help you find the home of your dreams.

Nelson Alexander

Rated 5 out of 5 stars

Great experience throughout the process…

Great experience throughout the process placing the property on rent.

Special shout out to Silvia and Kassandra for their professional services and advice from Keilor east Nelson Alexander.

Highly recommended.

20 February 2025
Unprompted review
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Reply from Nelson Alexander

Hi Akash,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you had a great experience with our team, and we appreciate your recognition of Silvia and Kassandra's efforts. We strive to provide excellent service to all our clients, and your feedback is valuable to us.

Rated 5 out of 5 stars

Highly recommend Travis!

Travis was fantastic! We’re were so grateful for his professional and attentive conduct throughout the sale of our home. Travis kept us well informed with frequent messages, which was vital for us while overseas. And, importantly, he secured us an excellent sale price within the first week of listing the house!

6 March 2025
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Reply from Nelson Alexander

Hi Clare,

It is great to hear about your positive experience with Travis. It's wonderful to know that he provided such excellent service and kept you informed throughout the process, especially while you were overseas. We appreciate your kind words and are glad that Travis was able to secure a great sale price for you.

Nelson Alexander

Rated 5 out of 5 stars

Job Well Done!

Professional & friendly approach shown by the staff is to be commended.

1 March 2025
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Reply from Nelson Alexander

Thank you for your kind words. We are delighted to hear that you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your recognition of our team's professionalism and friendliness.

Rated 5 out of 5 stars

Outstanding communication from the…

Outstanding communication from the outset. Effective and efficient processes to facilitate the various stages of property preparation, marketing, sales market comparisons, staging,statistics associated with online views, actual potential purchasers market, and outstanding auction day skills

24 February 2025
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Reply from Nelson Alexander

Hi Keith,

Thank you for your kind words. We're delighted to hear that you were impressed with our communication and the efficiency of our processes. We strive to make the property preparation, marketing, and sales process as smooth and successful as possible for our clients.

Nelson Alexander

Rated 5 out of 5 stars

Got great tips on getting unit ready…

Got great tips on getting unit ready for sale. Moved super fast. Knows area and properties well and good understanding of target demo. Pleasure to deal with and got a price we are really happy with

6 February 2025
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Reply from Nelson Alexander

Hi Thomas,

We are thrilled to hear that you had a positive experience! We appreciate your kind words about the tips, speed of the move, knowledge of the area, and understanding of the target demographic. It's wonderful to know you were pleased with the price achieved and enjoyed working with us.

Nelson Alexander

Rated 5 out of 5 stars

Kelsey was friendly and always…

Kelsey was friendly and always available to chat. She was so efficient and professional when managing our requests. We always felt like we were in good hands when working with Kelsey. Thank you so much.

30 January 2025
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Reply from Nelson Alexander

Hi Emma,

We are so happy to hear that you had a positive experience working with Kelsey. It sounds like she went above and beyond to ensure your needs were met. We are grateful for your kind words and appreciate your feedback.

Nelson Alexander

Rated 5 out of 5 stars

Excellent service and great outcome

Janine and Mark at Nelson Alexander Carlton North provided excellent service, advice and support throughout the sale process. They were responsive and pragmatic in their advice, informed by deep knowledge of the local area and market. They gave us the time and care needed to understand our needs. Their approach was both personal and professional. We were thrilled with the outcome of the sale. We highly recommend them.

19 December 2024
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Reply from Nelson Alexander

Hi Keren,

We are delighted to hear about your positive experience with Janine and Mark. It's wonderful to know they provided you with the excellent service, advice, and support you needed throughout the sales process. We appreciate your kind words and are thrilled you were happy with the outcome.

Nelson Alexander

Rated 4 out of 5 stars

Travis was both professional and…

Travis was both professional and reliable, as well as a pleasure to work with.

25 November 2024
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Reply from Nelson Alexander

Hi Michael,

We appreciate your kind words about Travis. We strive to provide excellent customer service and are glad to hear that your experience with Travis was positive. We will be sure to share your feedback with him.

Nelson Alexander

Rated 5 out of 5 stars

Highly recommend Mereoni and the Nelson Alexander Team

Mereoni and the Nelson Alexander team were brilliant at marketing my property and negotiating a great outcome. All of Mereoni’s pre-sale recommendations really paid off.

4 December 2024
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Reply from Nelson Alexander

Hi Mark,

We're delighted to hear about your positive experience with Mereoni and the team. It's wonderful to know that their marketing expertise and negotiation skills helped you achieve a great outcome. We're glad that Mereoni's pre-sale recommendations proved valuable.

Nelson Alexander

Rated 5 out of 5 stars

Sale of 1 Bedroom Unit

Mereoni’s good nature and easy going approach gave us the confidence to utilise her services. We were extremely happy with the ongoing communication and support provided during the process. It was an efficient and quick turnaround and we were very happy with the result. We would highly recommend Mereoni for anybody wanting to buy or sell property.

10 January 2025
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Reply from Nelson Alexander

Hi Deb and Lyn,

We're thrilled to hear about your positive experience with Mereoni! It sounds like she truly went above and beyond to make the process of buying or selling your property as smooth and stress-free as possible. We're so pleased that her easy-going nature and excellent communication skills gave you the confidence you needed throughout the entire process. Her dedication to providing efficient and quick turnaround times is something we truly value, and we're delighted that you were happy with the final result. We appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words.

Nelson Alexander

Rated 5 out of 5 stars

Exceptional experience from start to finish!

We have bought and sold many properties over the years, and our experience with Charlie Barham has been by far the best. Charlie is exceptional and unlike any other real estate agent we've worked with. His impeccable service, deep knowledge and passion for Carlton North, combined with the support of his fantastic team at Nelson Alexander truly set him apart. We couldn't be happier with Charlie’s work (in both purchase and sale) and we highly recommend him to anyone looking to buy or sell a property.

23 November 2024
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Reply from Nelson Alexander

Hi Joanne,

We are excited to hear about your wonderful experience with our agent and team! It's incredibly rewarding to know that our commitment to providing exceptional service resonated with you throughout both your purchase and sale journeys. We truly appreciate you taking the time to share such positive feedback, and we're delighted that our agent's expertise and dedication exceeded your expectations. Your kind words are a testament to the hard work and dedication of our entire team. We value your business and look forward to assisting you again in the future.

Nelson Alexander

Rated 5 out of 5 stars

"My communication with Olguimar (Olgi)…

"My communication with Olguimar (Olgi) Delgado who is our manager at Nelson Alexander Commercial has always been positive. Olgi has always been professional and friendly and if she doesn't have an answer straight away, then she will try to find out and let me know asap. Although Olgi has
a busy role, she always returns my calls or emails. I feel very reassured that Olgi is looking after our property and our best interests. I highly recommend Olgi as a property manager. Thank you Olgi.

Kind regards,
Peter M."

16 December 2024
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Reply from Nelson Alexander

Hi Peter, we are very pleased to hear about your positive experience with Olgi. It's wonderful to know that her professionalism, friendliness, and responsiveness have made you feel so reassured. We truly appreciate you taking the time to share your feedback; it means a great deal to us to hear that our team member is exceeding expectations and providing such excellent service. We'll be sure to share your kind words with her.

Nelson Alexander

Rated 5 out of 5 stars

William Kuzu is a professional agent…

William Kuzu is a professional agent with gentle demeanour. Very responsive and communicative.

12 December 2024
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Reply from Nelson Alexander

Hi Eisei,

We're delighted to hear about your positive experience. We appreciate your kind words about William Kuzu's professionalism and responsiveness. We strive to provide excellent service and are glad you found it in this instance.

Nelson Alexander

Rated 5 out of 5 stars

Professionals

William kindly assists us to find a new home. Very responsive and helpful. Great service, thank you.

12 December 2024
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Reply from Nelson Alexander

Hi Naoko,

We are thrilled to hear about your experience. We appreciate your kind words about William's responsiveness and helpfulness. We strive to provide excellent service and are glad that William was able to assist you in finding a new home.

Nelson Alexander

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