Neo Brothers Ltd Reviews 

1,292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that replacement parts often arrive the very next day and are securely packaged. Many people also appreciate the highly competitive prices and friendly, knowledgeable support team when looking for specific vehicle components online. Furthermore, shoppers often emphasize how easy it is to find the exact items they need for their vehicles. Some reviewers were not happy with product durability, reporting that certain specialized car parts failed or malfunctioned shortly after being installed. A few other consumers also experienced occasional delivery delays, higher return charges, or difficulties successfully receiving their ordered items.

What people talk about most

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting super fast shipping... See more

Product

Customers had positive experiences with product quality, highlighting that items fit well and work perfectly.... See more

Service

Clients share positive opinions on service, highlighting helpful sales teams, fast delivery, and competitive... See more

Price

People report positive experiences with price, consistently praising the competitive rates compared to main... See more

Quality

Consumers find quality to be positive, frequently highlighting OEM standards, fantastic fits, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found your sales team very helpful and they provided technical advice and support on buying and fitting a new adblue tank. The correct tank arrived next day and my van was back on the road within... See more

Rated 5 out of 5 stars

Excellent as ever ! Needed a turbo for my Saab 9.3 Aero - have a new equivalent at very competitive price compared to new one ? Person I spoke to was very knowledgable concerning using new oil and wat... See more

Rated 5 out of 5 stars

Ordered a gp2 rear diffuser on a Thursday and had it delivered to Ireland by the next Monday. Demi was very helpful and super quick getting back to me sorting an issue on my end with wrong address... See more

Rated 5 out of 5 stars

Brilliant. I ordered all my Saab service parts yesterday, apart from oil and they arrived this morning, barely 18 hours later. Better still, they beat my local motor factors on price, even with deli... See more


Company details

  1. #45 of 92 best companies in Auto parts shop

Written by the company

Neo Brothers Ltd - OE Car & Van Parts Specialist for Citroen, DS, Ford, Mini, Peugeot, Saab, Vauxhall


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,292)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Express delivery

Ordered a Vauxhall gear stick and paid extra for express delivery. It arrived before 8 am the next day. Well packed and a quality OEM part. Very impressed with the service

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company they send…

Stay away from this company they send wrong parts out and wont admit it They have done it a few times looking at other reviews I would not recommend this company to any one.

Customer service is not helpful either part received was not packaged well in a half open bag in a squashed box no padding to protect the part to avoid damage.

I would not recommend this company to any one I would avoid

16 January 2025
Unprompted review
Rated 4 out of 5 stars

Replacement timing chain kit for R56…

Replacement timing chain kit for R56 Cooper S. Happy with the pricing and delivery timeframe given the festive season. Minor niggle that this isn’t a full kit as does not include replacement guide locking pin O rings or sealing washer. Otherwise all good and has been fitted with no issues. Would recommend, but make sure you get the O rings and sealing washer for the guide locking pins.

2 January 2025
Rated 5 out of 5 stars

Absolutely fantastic service & value

Absolutely fantastic service & value, placed an order at 1.30pm arrived following day just after 1.00pm, price was also alot cheaper than main dealers, will definitely be using again, many thanks Neo Brothers

3 December 2024
Unprompted review

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