Neo Brothers Ltd Reviews 

1,292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that replacement parts often arrive the very next day and are securely packaged. Many people also appreciate the highly competitive prices and friendly, knowledgeable support team when looking for specific vehicle components online. Furthermore, shoppers often emphasize how easy it is to find the exact items they need for their vehicles. Some reviewers were not happy with product durability, reporting that certain specialized car parts failed or malfunctioned shortly after being installed. A few other consumers also experienced occasional delivery delays, higher return charges, or difficulties successfully receiving their ordered items.

What people talk about most

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting super fast shipping... See more

Product

Customers had positive experiences with product quality, highlighting that items fit well and work perfectly.... See more

Service

Clients share positive opinions on service, highlighting helpful sales teams, fast delivery, and competitive... See more

Price

People report positive experiences with price, consistently praising the competitive rates compared to main... See more

Quality

Consumers find quality to be positive, frequently highlighting OEM standards, fantastic fits, and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found your sales team very helpful and they provided technical advice and support on buying and fitting a new adblue tank. The correct tank arrived next day and my van was back on the road within... See more

Rated 5 out of 5 stars

Excellent as ever ! Needed a turbo for my Saab 9.3 Aero - have a new equivalent at very competitive price compared to new one ? Person I spoke to was very knowledgable concerning using new oil and wat... See more

Rated 5 out of 5 stars

Ordered a gp2 rear diffuser on a Thursday and had it delivered to Ireland by the next Monday. Demi was very helpful and super quick getting back to me sorting an issue on my end with wrong address... See more

Rated 5 out of 5 stars

Brilliant. I ordered all my Saab service parts yesterday, apart from oil and they arrived this morning, barely 18 hours later. Better still, they beat my local motor factors on price, even with deli... See more


Company details

  1. #45 of 92 best companies in Auto parts shop

Written by the company

Neo Brothers Ltd - OE Car & Van Parts Specialist for Citroen, DS, Ford, Mini, Peugeot, Saab, Vauxhall


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,292)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

waiting all day

Item is good, delivery confusing to say the least.
Initially I was told that delivery would be between 09.15 and 13.15 . Some time after 14.00 I had a further message sting delivery would be between 07.30 and 19.30 . This was not helpful as I had waited for the delivery before I went to the shops . As the delivery did not arrive until about 19.30 I was not able to get to the shops . I wasted the day waiting for a delivery that I am sure I could have been told an approximate time then at least I may have been able to leave my house .

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I have used Neo Brothers for over 10 years

I have been using Neo Brothers for over 10 years and the service they provide is consistently outstanding. The staff are always helpful, knowledgeable and informative. Their technical knowledge regarding engine faults is second to none. The extensive range of parts in stock together with next day delivery has never let me down. Demos together with all the staff at Neo Bros. have always provided good advice and solutions that exceed the usual service from other providers. I highly recommend Neo Brothers.

29 October 2024
Rated 5 out of 5 stars

Top marks

Top marks. Easy to deal with, friendly, good price and availability of all sorts

30 October 2024
Rated 5 out of 5 stars

Purchased Saab93 exhaust from Neo…

Purchased Saab93 exhaust from Neo Brothers on 10th October.
They were polite knowledgeable and professional answered all my queries, I paid for express delivery I was told next day delivery and they didn't let me down.
No issues good company to buy from.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Easy to use website.
Quick prompt service.
International deliverer came quicker than expected, and with in time frame promised.
Good prices.

30 September 2024

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