Neonfilter Reviews 2,194

Great company. Easy to deal with. They offer a fantastic range of neon signage in numerous sizes to suit all budgets. Their proofing service is essential to ensure you receive exactly what you need. It made the whole ordering process simple and no changes were too much trouble.
Very happy with my sign and have already ordered more from them.
Highly recommended.

Fantastic sign. Great quality and easy to put up. Would recommend getting the dinner switch option though as it’s way too bright at night!

Amazing! perfectly the same as what was promised in the approval image! great quality fair price and quick.

Ellie is amazing, I’m Autistic, ADHD and Tourette’s she’s helped me to get sorted with great customer service. Totally recommend these guys!!

Love my light!!

I got in touch with Neon Filter looking for a custom neon light for my company logo. Ellie has the patience of a saint as I was so indecisive with what I wanted.

Anyway, after much to-ing and fro-ing my light arrived, and it was even better than expected. It looks amazing in my office and is such a talking point when people visit. Thank you!

Everything about my experience with Neonfilter was great - super easy to work with, super fast responses and turnaround time, and the sign looked great. Thank you!

Sad that I am writing this but here we are.

I ordered a light from Neon filter and the light arrived with scratches on the back plate we only noticed this after putting the light up straight from the delivery box.

I contacted neon filter straight away were I was advised that they looked at the pictures once it had been made and it looked fine!

So somewhere between them making it, the light being boxed or during the delivery it had been damaged.

So I emailed and said surely you are going to correct this as I have spent nearly £300 on this light but no they are not taking responsibility and have said that it’s not covered under warranty 😂 seriously warranty I just got a damaged £300 light out of the box you can see from delivery I had just received it!

So I do not recommend especially if you are having something bespoke made for your business….

I had a terrible experience with Neon Filter. I'm not usually one to go online to make complaints—this is only my second ever—but I strongly urge you to avoid using them!

I ordered a product from Neon Filter for a one-off event, placing my order three weeks in advance and clearly communicating my deadline. Despite this, it arrived a week after the event. I had a bad feeling things wouldn’t go smoothly, so I made several calls and sent emails asking them to prioritize my order.

A few days before my event, when the item finally left their premises, it became clear it wouldn’t arrive on time. They blamed the courier, completely passing the buck and washing their hands of any responsibility. The entire experience was incredibly stressful.

Once they have your money, they simply do not care—please believe me! Do yourself a favor and avoid this company.

We ordered this sign for our wedding and I was blown away! The ordering process was so easy and I got this on sale making it even better! Would 100% recommend and can’t wait to use it!!

First ever neon sign outstanding quality and packaging. Very easy company to deal with very good range of accessories and we'll informed staff on the phone
I would definitely recommend

Fantastic company to deal with. 3/4 signs came ranging from and 4th was made and delivered no issue!! Would recommend highly

The swift and clear communication with Neon Filter was second to none. Lovely translations of the design-work too and fitted the bill perfectly. Would have no hesitation in using again. Many thanks, Carwyn

Got a sign for my partner as the valentines gift and they loves it!

I ordered a bespoke sign with my particular size specification and font. Communication was clear and prompt with replies. From the start to finish it took only 7 days to have my sign delivered. I am so pleased to find Neon filters who delivered exactly what I asked for. Thank you

Cannot find a fault in our experience with Neon Filter, Ellie was super helpful while we were designing/ ordering our sign. The online design process is very simple to use with lots of options, and any queries were answered promptly!
The price is difficult to beat and we are absolutely delighted with our sign 💚🤍❤️

I couldn't be happier with my neon sign! From start to finish, the customer service was absolutely phenomenal! Initially, because of where my sign needed to be placed, I needed to find out about the cables used in order to see if they would fit through the gap in my home bar. Ellie sent photos of the cables used and answered a number of other questions which made the job of creating my sign so much easier! The sign itself is absolutely stunning! I have had so many compliments already and we've only had it for 4 days! If you are looking to buy a custom neon sign, I would honestly recommend Neon Filter over all others.

Awesome light! Had some difficulty with returning my first light which arrived damaged. However, this was eventually rectified and I now have the replacement, which is awesome!

NEON filter were fantastic. Their products arrived swiftly and their service is efficient even when the product arrived broken which was no fault of their own with a simple photograph and an email a new product was sent instantaneously Ellie was great to work with. Thank you.

The standard and quality of the product is absolutely spot on and the value for money is brilliant. Will not hesitate to use the company again. Should be your first port of call for neons.

very good quality, very easy to mount onto wall, and very fast delivery, 10/10 service