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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the signs are well-crafted and look fantastic. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the ability to preview their custom designs. Reviewers also commend the excellent service, fast production, and prompt delivery, often receiving their items quicker than expected and well-packaged. However, some customers reported issues with product durability, with signs failing shortly after the warranty period, and expressed dissatisfaction with the after-sales support regarding these failures. There were also instances of incorrect orders being manufactured despite corrections, and concerns about poor workmanship, including visible wiring and flimsy construction. A few people experienced problems with faulty dimmers and receivers, and some noted delays in delivery despite paying for expedited shipping.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, praising the great quality neon, excellent build, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super speedy and quick... See more

Service

Customers consistently note positive experiences with service, praising the overall quality from ordering to... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Quality & Service! We have worked with Neon Filter numerous times over the last year. Every single time they deliver high quality neon signs that stop people in their tracks. Their service i... See more

Rated 5 out of 5 stars

From ordering online to receiving the finished product, Neonfilter has ben amazing! Their ordering process is soooo easy and delivery was fast, I had our neon sign EXACTLY the same as our logo (colour... See more

Rated 5 out of 5 stars

We placed our order and within a few days, our sign arrived! We’ve already tried it out for a full installation, and it’s actually quite impressive. We chose the templates because they perfectly ma... See more

Rated 5 out of 5 stars

Easeful ordering process. Very quick turnaround from order to sign off on design. And again a quick turnaround from sign off to delivery. Just as our last one was six years ago, this one is exceptiona... See more


Company details

  1. #139 of 205 best companies in Decoration and Interior Design Store

Information provided by various external sources

Personalised Neon LED Lights | Lit with meaning


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WOW!!

WOW!!! 🤩 Couldn’t be happier with the service, the price and the result. It really makes my business pop and it’s a real talking point plus a great place for selfies.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost they…

Avoid this company at all cost they sent me a faulty dimmer and I sent it back twice now which cost me to send. the customer service is so bad the woman named Ellie is so rude I called she locks off on me please don’t waste your money on this company I am so disappointed every customer should have a right to return for a refund

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I was really delighted to find this…

I was really delighted to find this site, then find how much customisation was available. I bought my wife a sign for her home office ( just a diminutive version of her name) and she absolutely loved it. Price was fair for a fully customised design. Delivery was prompt. 1 happy customer and 1 delighted recipient

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We added the proof option, this didn’t take long at all to be sent through. Very quick postage and turnaround. Really impressed with the sign. Would definitely recommend and we’ll be purchasing from you again. Many thanks!!

8 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Do not order from this so called company. Item didn't arrive on the date it was supposed to, in fact, it never arrived, they blamed the courier service, and even had the nerve to ask for more money.

Customer service is non existent. Im guessing most of these reviews are FAKE!!!!!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Ordered a 150£ signage from them then a few weeks later after noticed i needed a dimmer, i was sent to a page bought a dimmer a week after they sent the dimmer it stopped working.

Funny part i emailed them and sent the simmer back they tested it said its that battery, they sent it back fo me with the old battery for me to change and charged me 7£ postage. Ridiculous! I mean you tested the battery and the product barely worked a week…

At first was very impressed with the sign and quality but i found it cheap behaviour considering the fact your product was faulty a week afteri got it.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Flawless

What can i say , I ordered a sign for my sons birthday which we both designed using the design page and could not be happier with the resulting sign that was delivered.
Easy to use and great outcome.

24 March 2025
Unprompted review

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