Neptune - Bath Reviews 

303
TrustScore 5 out of 5

4.8

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB


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Rated 5 out of 5 stars

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more

Company replied

Rated 5 out of 5 stars

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more

Company replied

Rated 5 out of 5 stars

Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... See more

Company replied

Rated 5 out of 5 stars

Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... See more

Company replied


Company details

  1. #86 of 398 best companies in Home Furniture Shop
  2. #18 of 54 best companies in Furniture Accessories
  3. #16 of 122 best companies in Garden Furniture Shop
  4. #35 of 121 best companies in Interior designer
  5. #34 of 139 best companies in Kitchen supply shop
  6. #29 of 112 best companies in Living room shop

About Neptune - Bath

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom

  • 01225 465301

4.8

Excellent

TrustScore 5 out of 5

303 reviews

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4.8

All reviews

(303)

2,174 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a lovely morning at Neptune…

I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.

3 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi there. This was a lovely review to read, thank you. We really enjoyed hosting the Market and are pleased you enjoyed browsing both Neptune and the Market Stalls. Have a wonderful day! - Ellie.

Rated 5 out of 5 stars

Summer Market showcase

The Summer Market was just the experience I was hoping for - showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed!
Well done Maisie and the team. Can't wait for the Christmas one!

3 September 2023
Unprompted review
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Reply from Neptune - Bath

Hello Sue, thank you for sharing your thoughts. This is exactly the experience we wanted to provide, so I am really pleased you enjoyed it! See you at the next one. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Everything is great quality package…

Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon

5 September 2023
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Reply from Neptune - Bath

Hi there, thank you for the review! Really pleased you both had a great experience, and we look forward to welcoming you back. Have a wonderful day - Ellie and the Bath Team.

Rated 5 out of 5 stars

Summer Market

We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune's lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we're so hoping you decide to repeat it at Christmas!

2 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Tora, what a lovely review, and so nice that you chose to tell us your thoughts from an exhibitor perspective. We really look forward to running the next one! Have a great day - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Such a wonderful experience

Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!

2 September 2023
Unprompted review
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Reply from Neptune - Bath

Thank you for sharing your thoughts Zoi, it's great to hear you had a wonderful experience with us, we can't wait to welcome you back soon! Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

I am a regular at Bath Neptune

I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.

3 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Sarah, thank you so much for taking your time writing this, and mentioning Annabel whom I'm sure will be elated. We are so pleased you enjoyed the market! We had a wonderful weekend hosting and are looking forward to the next one. Have a great day - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

What a delightful store

What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.

Annabel Chapman helped us navigate the sofas, materials and furniture - what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.

3 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Emma, wow, this really put a smile on my face. What a lovely review and testimonial of Annabel, I'm sure she will be thrilled to read this, as I was. We can't wait to welcome you back! Ellie and the Neptune Bath Team.

Rated 4 out of 5 stars

I love Neptune and buy lots of products…

I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful

3 September 2023
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Reply from Neptune - Bath

Hi Julia, thank you for leaving this review and your kind words. Do let us know if we can do anything to achieve 5* going forward as we always welcome feedback and want to give a 5* experience. Best Wishes - Ellie.

Rated 4 out of 5 stars

A lovely idea

A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:
- Ticket said 9.30 but store/event didn’t open until 10am on Sunday
- No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift?
- We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something
But overall it was lovely and if you do a Christmas version we will be back!

3 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Helen, thank you for your feedback. This is our first Summer Market so we appreciate the comments, and note the time on the Eventbrite ticket and opening times. The idea of our Summer Market was to bring a nice experience to our customers, old and new. We also wanted to give local businesses an opportunity to thrive and therefore were focused on this first and foremost.
Keep an eye out for the next one, as we are currently planning this in!
Have a great day - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Amazing summer market at Neptune Bath

Amazing summer market at Neptune Bath, great products, friendly staff.

2 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Jenny, thank you so much for leaving us a review, I'm really pleased you enjoyed our Summer Market. Keep an eye out for our Christmas Market! Best Wishes - Neptune Bath.

Rated 1 out of 5 stars

Arrived at 9.30 at the time we booked…

Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10

If you advertise an event to start at 9.30 then it should be ready

2 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Julie. Thank you for your feedback. We responded to your initial email regarding this on Saturday and take your comments on board. Do let us know if you need to talk to us further. Thank you - Neptune Bath.

Rated 5 out of 5 stars

Great store

Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.

1 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Julie, thank you so much for your comments. We really appreciate it and look forward to seeing you again soon. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Great service and product

Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.

16 August 2023
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Reply from Neptune - Bath

Hello Ginnie, thank you very much for taking the time to write such a lovely review! I'm glad the delivery went smoothly and hope you're really happy with your items!
Hopefully see you in the Bath store soon,
Maisie & The Neptune Bath Team

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Excellent service. If I could afford to redo the whole house they would be my first choice.

28 July 2023
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Reply from Neptune - Bath

Thank you for your lovely review Helen! Glad you had a good experience, and hopefully see you back in store soon.
Neptune Bath Team

Rated 5 out of 5 stars

Cocktail making & shopping

We had such an amazing evening with our fabulous hosts, Annabel and Maisie and Neil teaching us to make 3 delicious cocktails. Neptune is a beautiful store and the shopping afterwards was fun - I am really pleased with my new glasses. I am looking forward to the next event!

20 July 2023
Unprompted review
Neptune - Bath logo

Reply from Neptune - Bath

Hi Rebecca, I am so pleased you enjoyed the event. Thank you for taking the time to let us know your thoughts. See you at the next one :) Ellie and the Bath Team.

Rated 5 out of 5 stars

Lovely evening making cocktails

My friend and I had a lovely evening at the cocktail masterclass. We had a glass of fizz on arrival from the great hosts Annabel and Maisie. Neil made the tutorials fun and added to the buzzing atmosphere. We really enjoyed the event!

20 July 2023
Unprompted review
Neptune - Bath logo

Reply from Neptune - Bath

Hi Chloe
Thank you so much for your lovely review! We will definitely be running this one again, as well as lots more exciting events so please keep an eye out as we would love to have you back!

Rated 5 out of 5 stars

Cocktails, candlelight and chat

Such a treat to go to the cocktail making masterclass at my local Neptune. From the moment I walked in, hosts Maisie and Annabel were warm and welcoming. In the lovely atmosphere of one of the store’s stunning kitchen spaces, Neil taught us how to make three delicious cocktails (definitely adding the strawberry daiquiri to my limited repertoire). With a little late night shopping too, against which our cocktail class tickets were redeemable, it was a brilliant value and fun evening.

20 July 2023
Unprompted review
Neptune - Bath logo

Reply from Neptune - Bath

Hi Lisa, what a lovely review, thank you so much. We are so pleased you had a wonderful time with us and your friends and hope you are enjoying your new purchases. We look forward to seeing you all again soon! Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Gorgeous venue and store

Gorgeous venue and store!

The cocktails masterclass was a brilliant evening. Annabel and Maise were really lovely as hosts and created an absolutely amazing ambiance. I really enjoyed it! Shopping and cocktails is a great combination. Can't wait for the next one.

20 July 2023
Unprompted review
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Reply from Neptune - Bath

Thank you so much Prakriti for taking your time to write this, we really appreciate it. Maisie and Annabel had a wonderful time with you all and we can't wait to host the next one! Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Lovely evening landscape painting

My daughter and I had a wonderful evening at Neptune Bath learning how to paint abstract landscapes. Laura was was a brilliantly talented host who made the evening so enjoyable and relaxed, it was throughly enjoyable and as always it was lovely to spend an evening in the gorgeous interiors of Neptune.

6 July 2023
Unprompted review
Neptune - Bath logo

Reply from Neptune - Bath

Hi Lisa, thank you so much for your lovely review. I'm so glad you and your daughter had such a wonderful time. Laura is running another workshop with us on the 8th September (bookable via Event Brite), and we would love to have you back! We will be sure to pass on your feedback to Laura.
Maisie, Neptune Bath.

Rated 5 out of 5 stars

Participated in the Abstract Landscape…

Participated in the Abstract Landscape painting workshop with Laura, who is a teacher who supports her students to go beyond what they thought was possible! Brilliant, inspiring and experimental.
The Neptune staff were so helpful too -would highly recommend it to get the experience of something special.

7 July 2023
Unprompted review
Neptune - Bath logo

Reply from Neptune - Bath

Hello Pam, wow, what a lovely review. Thank you so much for taking the time to write to us. We will of course pass your comments onto the team an to Laura, and we look forward to seeing you with us for more events soon! Ellie and the Bath Team.

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