Neptune - Bath Reviews 

314
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TrustScore 5 out of 5

4.9

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB

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Rated 5 out of 5 stars

Just taken delivery of a second Neptune console table with alfi and Josh as our delivery guys. They were brilliant and nothing too much trouble. I’ve got quite a Neptune collection with two sofas, two... See more

Rated 5 out of 5 stars

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more

Company replied

Rated 5 out of 5 stars

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encoura... See more

Company replied

Rated 5 out of 5 stars

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more

Company replied


Company details

  1. #76 of 396 best companies in Home Furniture Shop
  2. #17 of 56 best companies in Furniture Accessories
  3. #13 of 118 best companies in Garden Furniture Shop
  4. #32 of 110 best companies in Interior designer
  5. #28 of 132 best companies in Kitchen supply shop
  6. #23 of 114 best companies in Living room shop

About Neptune - Bath

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom

  • 01225 465301

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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4.9

All reviews

(314)

2,267 reviews in the last 12 months

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Rated 5 out of 5 stars

Great store

Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.

1 September 2023
Unprompted review
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Reply from Neptune - Bath

Hi Julie, thank you so much for your comments. We really appreciate it and look forward to seeing you again soon. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Great service and product

Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.

16 August 2023
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Reply from Neptune - Bath

Hello Ginnie, thank you very much for taking the time to write such a lovely review! I'm glad the delivery went smoothly and hope you're really happy with your items!
Hopefully see you in the Bath store soon,
Maisie & The Neptune Bath Team

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Excellent service. If I could afford to redo the whole house they would be my first choice.

28 July 2023
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Reply from Neptune - Bath

Thank you for your lovely review Helen! Glad you had a good experience, and hopefully see you back in store soon.
Neptune Bath Team

Rated 5 out of 5 stars

Cocktail making & shopping

We had such an amazing evening with our fabulous hosts, Annabel and Maisie and Neil teaching us to make 3 delicious cocktails. Neptune is a beautiful store and the shopping afterwards was fun - I am really pleased with my new glasses. I am looking forward to the next event!

20 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Rebecca, I am so pleased you enjoyed the event. Thank you for taking the time to let us know your thoughts. See you at the next one :) Ellie and the Bath Team.

Rated 5 out of 5 stars

Lovely evening making cocktails

My friend and I had a lovely evening at the cocktail masterclass. We had a glass of fizz on arrival from the great hosts Annabel and Maisie. Neil made the tutorials fun and added to the buzzing atmosphere. We really enjoyed the event!

20 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Chloe
Thank you so much for your lovely review! We will definitely be running this one again, as well as lots more exciting events so please keep an eye out as we would love to have you back!

Rated 5 out of 5 stars

Cocktails, candlelight and chat

Such a treat to go to the cocktail making masterclass at my local Neptune. From the moment I walked in, hosts Maisie and Annabel were warm and welcoming. In the lovely atmosphere of one of the store’s stunning kitchen spaces, Neil taught us how to make three delicious cocktails (definitely adding the strawberry daiquiri to my limited repertoire). With a little late night shopping too, against which our cocktail class tickets were redeemable, it was a brilliant value and fun evening.

20 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Lisa, what a lovely review, thank you so much. We are so pleased you had a wonderful time with us and your friends and hope you are enjoying your new purchases. We look forward to seeing you all again soon! Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Gorgeous venue and store

Gorgeous venue and store!

The cocktails masterclass was a brilliant evening. Annabel and Maise were really lovely as hosts and created an absolutely amazing ambiance. I really enjoyed it! Shopping and cocktails is a great combination. Can't wait for the next one.

20 July 2023
Unprompted review
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Reply from Neptune - Bath

Thank you so much Prakriti for taking your time to write this, we really appreciate it. Maisie and Annabel had a wonderful time with you all and we can't wait to host the next one! Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Lovely evening landscape painting

My daughter and I had a wonderful evening at Neptune Bath learning how to paint abstract landscapes. Laura was was a brilliantly talented host who made the evening so enjoyable and relaxed, it was throughly enjoyable and as always it was lovely to spend an evening in the gorgeous interiors of Neptune.

6 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Lisa, thank you so much for your lovely review. I'm so glad you and your daughter had such a wonderful time. Laura is running another workshop with us on the 8th September (bookable via Event Brite), and we would love to have you back! We will be sure to pass on your feedback to Laura.
Maisie, Neptune Bath.

Rated 5 out of 5 stars

Participated in the Abstract Landscape…

Participated in the Abstract Landscape painting workshop with Laura, who is a teacher who supports her students to go beyond what they thought was possible! Brilliant, inspiring and experimental.
The Neptune staff were so helpful too -would highly recommend it to get the experience of something special.

7 July 2023
Unprompted review
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Reply from Neptune - Bath

Hello Pam, wow, what a lovely review. Thank you so much for taking the time to write to us. We will of course pass your comments onto the team an to Laura, and we look forward to seeing you with us for more events soon! Ellie and the Bath Team.

Rated 5 out of 5 stars

The Bath store is beautiful

The Bath store is beautiful, and the team is lovely. We were assisted by Beth. She was extremely professional and kind with us, from ordering to delivery, she was there, patient and always willing to help.

7 July 2023
Unprompted review
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Reply from Neptune - Bath

Hello, thank you so much for taking the time to leave this review and give us your thoughts on our store and our wonderful Beth. I will make sure I pass them on, I know she will be so pleased. We really hope you enjoy your new product - Ellie and the Bath Team.

Rated 5 out of 5 stars

What a beautiful showroom in Bath

What a beautiful showroom in Bath. Popped in on Tuesday to choose some fabric samples for a new sofa and paint swatches for our new living room. We were assisted by Maisie who was so knowledgable and answered all of our questions. Will definitely be back to place my order soon

11 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Denise, thank you so much for taking the time to leave this review and give us your thoughts on our showroom and our lovely Maisie. She will be thrilled with your comments, I will make sure I pass them on. We look forward to seeing you soon. Ellie and the Bath Team.

Rated 1 out of 5 stars

Faulty bespoke dresser

Bespoke dresser (v expensive) delivered twice in faulty condition. We were left without a dresser (having disposed of our old one) for two times one week + so all contents on kitchen table.. Would have expected a replacement instead of repairs. Customer Service a disaster. See my correspondence. No real apology and nothing at all from store from whom it was ordered.

9 July 2023
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Reply from Neptune - Bath

Hello Mr and Mrs Jones.
Thank you for taking the time to leave us with your thoughts, I sincerely apologise that this is the second failed delivery you have received and can understand that this has caused undue stress. I have looked into this further from a store perspective, and can see that your complaint was raised through our HQ Team and specifically passed to a Senior Manager, who assures me your new unit will be redelivered next Thursday, 20th July. This is certainly the best course of action and our team at HQ are in the best position to organise this for you, to ensure the unit is finished to the highest quality with the correct teams. I apologise that you haven't had contact from the Bath team, we are not notified unless HQ make contact to ascertain details of an order.

If you would like to discuss with me personally, please do email me on ellie.webb@neptune.com or call me on 01225465301, I would be more than happy to talk further.
Best Wishes,
Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Abstract landscape painting event

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encouraging. I love the Neptune store, the setting was great and felt like we were in someone’s home. The Neptune hosts were lovely and very welcoming. I will definitely be looking out for other events being hosted here!

7 July 2023
Unprompted review
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Reply from Neptune - Bath

Hi Stephanie! Thank you so much for taking the time to let us know your thoughts on our workshop, we are so pleased you enjoyed it. We look forward to seeing you again for more events in the future. Best Wishes, Ellie and the Bath Team.

Rated 5 out of 5 stars

The customer service that I was given…

The customer service that I was given from start to delivery of my furniture was first class. Very helpful lady showing me suitable items in the Bath shop. Quick and efficient delivery information and follow up. Big shout out to the delivery men. They were lovely and took their shoes off before walking on the carpet, they gave me clear information on how to clean my oak and couldn’t do enough to help, they even put the console table in its new place for me and took all of the packaging away. Loving everything Neptune 😀

3 July 2023
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Reply from Neptune - Bath

Hi Chrissie, thank you so much for taking the time to write this. I am so pleased you've had a wonderful experience with Neptune and we look forward to seeing you again. Best Wishes - Ellie and the Bath Team.

Rated 5 out of 5 stars

What a fantastic evening

What a fantastic evening. We got to learn and try delicious English wines in a lovely room decorated by all things Neptune! Thank you to the team who were amazingly friendly and sent emails ahead of time and I was able to let them know I'd be a little late.

30 June 2023
Unprompted review
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Reply from Neptune - Bath

Thank you so much for your wonderful review Sharanjit. I'm so glad you had a lovely evening, we look forward to seeing you for more events in the future! Many Thanks, Maisie

Rated 5 out of 5 stars

Mood board class

Mood board class at Neptune in Bath yesterday, it was amazing, I highly recommend if they run more. Everything is at your finger tips including support and guidance with great recommendations.

22 June 2023
Unprompted review
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Reply from Neptune - Bath

Hi Helen, thank you so much for the lovely review. So glad you enjoyed it, we will definitely be running more! See you soon :)

Rated 5 out of 5 stars

The team at Neptune Bath are super!

Annabel and Clare at Neptune Bath are a total joy! Went to a moodboard workshop today for £10 to get inspiration for our guest room that we’re decorating and it was a wonderful morning that generated some great ideas. I can highly recommend neptune bath for this type of event, or for their design services which we’ve used throughout our home (only £150 per room, redeemable off anything you buy!). The designers are just fantastic and no ask is too much. Huge thanks for a lovely event, Amy x

22 June 2023
Unprompted review
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Reply from Neptune - Bath

Thank you for such a lovely review Amy! We had such a nice morning hosting such a lovely group of ladies, and we will be running lots more of events like this in the near future so keep an eye out! Look forward to seeing you back in the Bath store soon :)

Rated 5 out of 5 stars

Attended a mood board workshop this…

Attended a mood board workshop this morning in the Bath store.
Absolutely loved the workshop this morning! Thank you so much. Learnt a lot and it was a really fun relaxed morning. Doing in the store was also great food for thought so a win all round.

22 June 2023
Unprompted review
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Reply from Neptune - Bath

What a wonderful review, thank you so much Nancy. It was a pleasure to have you and we would love to have you back for more workshops and events that we will be hosting. So glad you had a lovely time and picked up some inspiration :)

Rated 5 out of 5 stars

Excellent Service - Amber Greenman

I would like to thank Amber for her professionalism and excellent customer service fshe provided with Home Design.

Bath is an excellent Neptune Store to visit visit and Amber provides a great experience.

Thank you.
Karen Wedmore

1 July 2022
Unprompted review
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Reply from Neptune - Bath

Thank you for your wonderful review Karen, it's really appreciated. Amber was so pleased to read it, and you were a pleasure to work with. See you back in the Bath store soon :)

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