Just fantastic,the whole team at Neptune are extremely professional,they listened to our requests,and considering the very challenging space we have,achieved the absolutely most perfect result.We are... See more
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We’ve just taken delivery of our Shoreditch sofas and Cleo chair, and couldn’t be happier with the whole experience. Lee & Craig provided excellent communication and a fantastic delivery and install... See more
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Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... See more
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... See more
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Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior designer
- Kitchen supply shop
- Living room shop
About Neptune - Knutsford
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chelford Rd, WA16 8TA, Knutsford, Cheshire, United Kingdom
- 01565 354002
4.8
Excellent
282 reviews
Asks customers to review
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Visited the Knutsford store today
Visited the Knutsford store today. I’ve been before and always say I’ll never go back, but gave them another chance today. I’m sorry I did. The usual practice of ignoring customers while tapping away on laptops is still their standard. I’m looking to furnish an entire house and their furniture etc.. is lovely, but the customer service is so bad it puts me off ordering! Especially hearing a lady at the till complaining about the attitude of the delivery men she had just encountered. Bad service throughout I fear.. such a shame as their stock is so nice
31 May 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Debbie, thank you for taking the time to leave us a review and I'm so sorry you haven't enjoyed your experience with us. That is not the level of service I expect in our store and I'm sincerely sorry for this. I'd really love to talk further over the phone if possible, my direct email address is stevie.ball@neptune.com if you could let me know a preferred contact number and best time for me to call. I'd be grateful for the opportunity to restore your confidence in our brand. Best wishes, Stevie
My first neptune experience in…
My first neptune experience in Knutsford and i was blown away with how attentive, supportive and helpful Stevie was with helping me organising garden furniture…and at every stage leading up to delivery i was kept in the loop with delivery day and time ..just brilliant and I can’t recommend them highly enough x
29 May 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Jean, thanks so much for writing such a lovely review, I've shared your kind comments with Stevie. I'm glad your pleased with your garden furniture and we'll look forward to seeing you next time you visit. Thanks Jo
Order constantly delayed
Order constantly delayed. Eventually arrived 6 months after order.
25 May 2022
Reply from Neptune - Knutsford
Hi, I'm really sorry to hear there has been several delays with your purchase, I hope you were happy with the accessory you bought. Best wishes Jo
Best selection
We went to a number of stores, but this location had the best selection. The employees were extremely nice and knowledgeable, and I was able to pick out a beautiful set for my garden. I'm really happy with my purchase.
24 May 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Riley, thank you so much for your lovely review, I will pass on your kind words to the team. We hope you enjoy your beautiful garden set for years to come. Best wishes, Stevie
Reply from Neptune - Knutsford
Hi Margie, thank you for your lovely feedback, I'll be sure to pass it on. We are glad you enjoyed your experience with us and we look forward to seeing you again soon. Best wishes, Stevie
I love Neptune!!
I love Neptune, and even though Knutsford wasn’t our local / usual store, it didn’t disappoint at all. Beautiful showroom and displays, plus the team there were wonderfully helpful and very friendly. I can’t rate the service or products highly enough!
7 May 2022
Reply from Neptune - Knutsford
Hi Rebecca, thanks so much for leaving such a lovely review. I'm pleased you love our showroom and I'll pass on your kind comments to the team. We'll look forward to seeing you again soon. Thanks Jo
Reply from Neptune - Knutsford
Hi Steve, thanks for leaving the 5* review, I'm glad you're pleased with your purchase. Thanks Jo
Great service at Knutsford and very…
Dining chairs
Great service at Knutsford and very helpful delivery man. Only disappointment is that the chairs we bought don't have fitted pads designed to match chair seat.
20 April 2022
Reply from Neptune - Knutsford
Hello Jacinta, thank you for taking the time to write us a review and for you kind words. We are so pleased to hear of the great service and will also pass on your feedback regarding the pads to the relevant teams. Best wishes, Stevie
Very happy with service
Very happy with service. Ordered oil over the phone and received it very quickly with free delivery to door.
13 April 2022
Reply from Neptune - Knutsford
Hi Lesley, thank you so much for your lovely feedback. We are so pleased you are very happy with the service and received your items quickly. We look forward to seeing you in the showroom soon. Best wishes, Stevie
Poor quality and poor quality control
Placed 3 orders with them in the last 12 months. First was a chair that was cracked so badly the driver apologised as he dropped it off. Store and head office were super helpful and new chair delivered a few days later
Second order was fine.
Third order, a sideboard, I waited 4 months for and it turned up with a dent in the top. I complained, no returned emails from anyone just a "your replacement item will be there in 2 weeks"...
I started buying from Neptune 15 years ago (Teak outdoor table and chairs that are still great), but that's it for me, it's cheap feeling (thin wood) and the quality is poor... no more purchases from me I'm afraid
12 April 2022
Reply from Neptune - Knutsford
Hi Nick, thank you for taking the time to give us your feedback. I am very sorry to hear that your furniture has been below the standard we expect and for the frustration this has caused. I can see you have experienced delays with your order of the Sudbury and I apologise for this. Thankfully, we are seeing a positive step forward in this area. I will pass the feedback on regarding the products and communication to the relevant departments. We hope you will return to Neptune in the future, and wish you a wonderful day.
Best Wishes, Stevie
Reply from Neptune - Knutsford
Hi Jose, it's great to hear you've had a lovely experience with us and we look forward to seeing you in the store soon. Thank you for your lovely feedback and I certainly will pass it on to our team. Best wishes, Stevie
Fantastic service
Visited the fantastic store in Knutsford to choose a new dining table and chairs. Vicky was so helpful and really inspired us to make our choice. All the staff in the store are lovely and so helpful and we were very efficient keeping us updated about our delivery. The furniture looks fantastic.
12 April 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Lynda, thank you for taking the time to leave us such a lovely review, I'll be sure to pass it on to Vicky and the team. I'm very happy to hear your furniture looks fantastic and I hope you enjoy it for years to come! Best wishes, Stevie
Favourite shop especially the Knutsford location
Great customer service provided by Stevie and follow up, good quality items.
12 April 2022
Reply from Neptune - Knutsford
Hi Linda, thank you so much for the lovely review. We are so happy you’re pleased with the furniture and hope you enjoy it for years to come. Look forward to seeing you in the showroom soon! Best wishes, Stevie
Arrived damaged
Arrived damaged! Now 3 month wait for replacement and paid £3500 in full too
11 April 2022
Reply from Neptune - Knutsford
Hi Kevin, I am so very disappointed to hear your feedback and that your furniture arrived much below the standard we expect. I can see our head office team are working on a resolution but please do call the showroom if you'd like to discuss further. Best wishes, Stevie
Reply from Neptune - Knutsford
Hi Andy, thank you for the review. We are happy you like your products and received them in a timely manner. Thanks again, Stevie
We've been renovating our home for the…
We've been renovating our home for the last 12 months and have purchased a number of items from Neptune Knutsford. We've had to push delivery dates back on a couple of occasions and they've always been very accommodating. We've had a couple of issues with some of the pieces of furniture but the delivery guys were great and pointed out the defect before we'd even noticed them and arranged replacements there and then.
The service we've received from Vicky, Stevie and the rest of the team has always been excellent. Vicky has given us lots of advice and ideas for our renovation project and they've always been super responsive with any questions I've had.
Everything has now been delivered, it's all in perfect condition and is looking great!
Thanks to all the team :-)
4 April 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Bex, thank you so much for the lovely review. I'm glad you are pleased with the final result. I'll pass your kind comments onto the team, they'll be chuffed to read them! Thanks Jo
Stunning
We used the Neptune design service and were delighted with the results. Vicky was absolutely fantastic and went above and beyond to help us create the perfect space and was always on hand for any questions throughout the process. Every member of staff at the store itself is always very professional and helpful, we often order items in to collect so that we have an excuse to visit!
21 March 2022
Unprompted review
Reply from Neptune - Knutsford
Hi Tom, we are so happy you're pleased with the design service and I'll be sure to pass those lovely comments on to Vicky. We hope you enjoy the space created for many years to come and we look forward to seeing you in the store soon... Best wishes, Stevie
Reply from Neptune - Knutsford
Hi Jane, thank you for taking the time to leave us a lovely review. We are so glad you've had a great experience and look forward to seeing you in the store again soon. Best wishes, Stevie
Excellent service
Excellent service.
The amount of packaging was grossly excessive and I would avoid using Neptune in future.
Your staff in the shop extremely courteous and efficient.
15 March 2022
Reply from Neptune - Knutsford
Hi Jacqui, thank you for your lovely comments about the service you received, I have passed them on to the team. I have also passed your comments concerning the packaging to head office. Thanks Jo
Delivery guys very helpful and polite
Delivery guys very helpful and polite
Delivery mix up and only part order delivered
12 March 2022
Reply from Neptune - Knutsford
Hi Suzanne, thank you for taking the time to leave us a review and it's great to hear lovely feedback for our delivery team which I'll be sure to pass on to them. I'm sorry to hear there was a mix up and if you'd like to talk it through please do call the showroom on 01565 354002 as I'd love to find out more and I will call you following your next delivery to make sure it all went well. Thanks again, Stevie
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