Will give them zero reviw, We flight from Hurghada to Katowice poland, everyone on board they damaged our laguges,we sent email with references numbers but they absolutely disgusting,they never repl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
"Our flight was heavily delayed, ruining our travel plans. When we filed a formal claim for compensation, Nesma Airlines completely ignored us or made up excuses. They refuse to pay what passengers ar... See more
Cancelled our flight at 11pm. Phone lines and contact not open until 9am. All they would offer us is a flight 3 days later, even though could see other available flights online. Having an absolute nig... See more
One of the worst and unresposible air companies ever. Hate them and will never choose them again. Better to use camels...
1.5
Bad
107 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This airline un trusted company and un…
This airline un trusted company and un professional as I decided to book one flight by Nesma Airlines,I called the hotline to make sure that the flight what I need to book is not a Charter flight and after I booked and went to the airport they said you can't check in as this flight is a Charter flight
I called the hotline again and they asked me to wait at the airport, after more than 4 hours no action has been taken then I booked another flight
Very bad customer service
4 September 2025
Unprompted review
Worst Airline ever
Worst Airline ever. We are still on the floor, being 2 hours late , in the summer, with no air conditioning . Nobody tells what’s wrong. Just waiting and sitting. Horror. Avoid this carrier at all costs.
15 June 2025
Unprompted review
Terrible service
Cancelled the flight and rebooked me to a time that is not convenient, when i asked for refund they initially responded then started to ignore my messages requesting a refund. $200 wasted on this terrible airline, and I had to book a different airline. Thank god for Egypt Air.
6 January 2025
Unprompted review
Don’t use this company
I wrote to the company asking how long time I had to be in Hurghada airport before flying to Cairo, since I had received no information from them regarding check in. They replied 3 Hours! The flight takes one hour! They also wrote that online check in is not possible. I replied to them asking if it could be true, but after 6 days I have still not received an answer. Turns out that you cannot even go through security before 2 HOURS prior to departure, and you can actually check in online. We spent one hour from 5-6 AM sitting outside the airport security!
18 January 2025
Unprompted review
Why can't i get any response from…
Why can't i get any response from customer support email address? It has been 24 hours and no reply!
My flight was cancelled by you and i cant get any support to retrieve or change it.
What kind of customer service is this?
I urgently ask for support regarding my ticket.
I will complain another ticket to IATA soon.
7 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.