Nested Reviews 991

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Michael Flynn - Top Agent

I’ve had the fortune of buying my first home through Michael Flynn, who was professional, efficient and pragmatic throughout. From putting in my offer to collecting the keys, Michael assisted both sides of the transaction chart through the various issues and roadblocks as are par for the course for any property sale and found effective solutions which left both parties happy. It was a real pleasure dealing with Michael, and I would highly recommend him to anyone looking to buy or sell property.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Great communication every step of the way

Thomas managed to maintain a balance of professionalism alongside the human qualities of understanding and empathy, which was reassuring. Progress was regularly communicated to me via telephone and email. I also found the app great for instant feedback. I felt heard, and very supported, each step of the way.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Jack Gundry - Chelmsford

I recently had the pleasure of working with Jack and I couldn't recommend him enough. From our first meeting, he was incredibly professional, knowledgeable, and attentive to my needs as a seller. Jack provided invaluable insights into the market, guided myself and my partner through the entire process (First time sellers), and was always available to answer my questions. Jack went above and beyond, handling all the details and making the experience relatively stress-free.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Experience- Alan Shields the real Property Boss

Alan Shields came highly recommended from family who had his help to sell their property and were overjoyed with the outcome. When I had to sell my home there was no doubt about who I was going to use and from the first phone call I was put at ease about the whole process. Alan is super friendly and straight to the point no messing about which is very important. Alan helped make the experience super easy given my situation, he was truly amazing and made the process as stress free as it could be . Always kept me up to date and was just so helpful. My experience was top class and I will be highly recommending him to anyone I know that decides to sell their property. Can’t thank Alan enough! For anyone deciding to sell their property should do so with the real property boss!

17 September 2024
Unprompted review
Rated 4 out of 5 stars

Rhys is great to deal with

Rhys is great to deal with, he doesn’t over value your home and keeps on top of all the viewings you have including chasing feedback. Would definitely use Rhys again (not that I am EVER moving again) and highly recommend him.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Michael Flynn

This is the 2nd time I’ve used Nested and the first time working with Michael.
He was great at finding us a buyer and pushing through our sale especially where our buyer didn’t have great solicitors.
I’d definitely work with both Nested and Michael again :)

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Alan shields

My mum went with alan at nested as soon as she decided to sell the house,
Alan is professional and tells you exactly what to expect from start to finish, always makes sure your in the loop with everything that's going on from viewings to feedback,
Highly recommend Alan shields my mums house was on the market and sold withing 4 weeks,
Thanks again alan for all your time

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly professional Pablo

Pablo was reliable, enthusiastic, focused and extremely professional. He was extremely thorough, responsive and full of good ideas for marketing our house. All of the information he gave us was also up to date and we wouldn’t hesitate to recommend him to anyone else.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

5 star service!

I Moved to Nested after being let down by a different local estate agent. Lynne was friendly and helpful from day one and through her we received almost 4 times the interest in the property that we had from the original selling agent. Lynne did an amazing job with advertising and helped us with every stage so far. We have just received and accepted a formal offer less than 2 weeks from Nested relaunching the property on the market. Can’t thank Lynn enough for all her help and support.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

A Head and Shoulders Above The Rest

Andy approached me and partner when we were having difficulty with selling our property and had lost all confidence in our very relaxed eatate agents. We were unaurw how to progress and scared of having a similar experience with a different estate agent if we cancelled.
It was very obvious from the outset that Andy was a true expert of his field, his knowledge, suggestions, experience and ability to keep in touch effectively set him a head and shoulders above everyone elssle
His knowledge and undertaanding of tbe market resulted in acceptance if a verbal offer within 5 days. He was easy to contact throughout the process, kept us informed and managed our expectations brilliantly. Our offer was more than we expected!
Compared to the other estate agents who were allegedly one of the best local options, i cant state how much of a great idea it was to go with Andy. We had lost hope after being shelved for nearly half a year and we are incredulous how Andy turned things around for us, especially when we were feeling wary and he really earned our trust and followed through.
I cant recommend his services enough!! We will never use a different estate agent again.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Alan Shields

I cant speak highly enough of Alan. Extremely professional and upfront with expectations with not the easiest of sales. Extremely quick process from HR to being on the market. The work he does behind the scenes is like no other estate agent he works 7 days a week. Keeping me updated with every enquiry to the feedback from viewing. He worked hard and found me the perfect buyer. Can’t thank him highly enough and would never look anywhere else.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agent

Rhys was hands down the best estate agent I’ve ever used.. kept me in the loop throughout the transaction, it wasn’t a straight forward case but he was patient and went above and beyond to ensure all parties were happy! I would recommend him to anyone thinking of selling.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

We would recommend considering utilising Nested as the service received as second to none. Alan Shields was professional and knowledgeable; he was proactive in facilitating the progression of our house purchase.

We’ve been in the process of buying/selling a home for the past six months now and therefore have experience to compare Alan’s service to. Bear in mind, Alan was the agent for the seller and we were impressed by his attention to detail and transparency, where ultimately his duty lies with his client. We did not feel at any point this was the case. We’ve experienced from other agencies poor or little communication or aggressive tactics - it was not the case in dealing with Alan Shields.

Thank you for easing one of the most stressful things in life, moving home!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jack helped us through a recent family sale. We found Jack very proactive and communication throughout the sale was excellent. We were kept up to speed throughout the sale even outside business hours or when he was on annual leave! Many thanks Jack for a great service.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Successful and worry free

Alan was friendly, professional and positive . He put us at ease and managed both our expectations and anxieties with patience and assurance. Cant recommend him enough and will certainly pass his details on to any friends looking to buy or sell .

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Next level support, honesty, and positivity

I recently sold my flat, and while the process took a little longer than expected, I couldn’t be happier with the experience, all thanks to my incredible estate agent Michael Jones! His unwavering support, honesty, and positivity were key to getting the sale over the line. No matter the obstacles, he kept pushing forward with a can-do attitude that made all the difference. His perseverance and professionalism made what could have been a stressful time into a real success story.

Not only is he incredibly professional, but he’s also just a genuinely great person. I always felt in great hands, knowing he was looking out for my best interests.

If you're looking for an agent who truly cares and goes above and beyond, I highly recommend him!

6 September 2024
Unprompted review

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