Nested Reviews 991

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Ben Gallant

We can't recommend Ben enough. After a rubbish experience with a local estate agent for 5 months, we felt frustrated and no further forward.
With a fresh and collaborative approach, Ben went above and beyond to help us secure our full asking price after several weeks listed with Nested. Ben has worked hard to get us through to completion as soon as possible.
The communication from Ben was brilliant and he was able to share his experience to help us make informed decisions. You will be in safe hands with Ben.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ben Nutley

I recently sold an apartment with the assistance of Ben Nutley at Nested. Ben is amazing! I can strongly recommend the company to any seller or buyer. The ultimate in service for this sector.

26 November 2024
Rated 5 out of 5 stars

Utterly brilliant!

Adam from Nested Islington was fantastic from the get go.

Given I was a first time buyer, I had lots of different questions which Adam was very helpful and knowledgeable in answering. He was extremely accommodating in allowing me to view the property a few times before making the final decision.

During the process Adam helped me deal with some very slow solicitors he made sure I was asking the right questions and nudging them at the right times to ensure the transaction went through.

I highly recommend people use Nested when looking for a new property - no faults at all. I will certainly be using Nested when I look to sell/move in the future.

I am now in my new flat and I couldn't thank Adam at Nested Islington anymore for all his work, time and dedication in my transaction.

Thank you again!

NOTE: The solicitors used were not recommended by Nested Islington - this was through a personal recommendation.

17 November 2024
Rated 5 out of 5 stars

Carly was superb

Carly was superb, she was actually working for our buyers , but was always great at keeping everyone informed and available via WhatsApp whenever needed.
Would highly recommend due to her commitment and effort.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Nested wasn’t my estate agent. But I wish they were!

Nested wasn’t my estate agent, but was my vendors. However, Katrina Clowes in London was so helpful to me through the buying process, she went above and beyond. She was so approachable and pleasant, nothing was too much trouble.
I hardly heard from my estate agent, apart from when they wanted their money!
Thank you so much Katrina! 👍

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Lisa Cook (London)

Lisa has been absolutely brilliant throughout my whole sale process. It has taken a year to exchange and she kept me abreast of progress on a weekly basis (even if there was no progress). Lisa intervened with solicitors when the other side were being overly slow and sped things up. I highly recommend their services and will be using them again.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

A very smooth, supportive & successful journey in to buying a home for my parents and I.

I had been looking for a house for my parents and I for several months, the agency I was originally with were not meeting my requirements. Luckily, I came across Ryan as I was interested in a house he was selling. When I called, he actually provided me with another 2 viewings that same day so I could have a feel with what is on the market. That same day, we had 3 viewings which all met my requirements and our offer was actually accepted on our now new home, which is honestly so perfect.

I had been in my old home for 18 years and wanted to downsize but with a house with a spacious living room and kitchen. Ryan gave me exactly that. His team were sooo supportive throughout the whole journey - I had no idea what I was getting myself in to but honestly there were no issues as Ryan and the team were with me and my family every step of the way. Any questions/queries I had, they were dealt with as soon as. The customer service was great but also, I really like the fact that you’re not always spoken to as just a customer, but a friend which helps a lot.

Me and my family love our new home, and I would honestly recommend Ryan to anyone looking to sell / purchase. Life was made a lot easier, so thank you Ryan and the team! :)

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Darren in Edinburgh was absolutely…

Darren in Edinburgh was absolutely brilliant. On the market and sold for cash in less than a week. He negotiated up the offer price multiple times without any input from me.

Literally seamless sale

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Successful sale of Kings Cross apartment

Adam
was helpful and knowledgeable. His suggestions for the apartment and its presentation paid off. Thanks to his perseverance , we met the exchange/completion deadline that I had set [linked to budget day]. The deadline was met despite a change of solicitors by the buyer [fully justified !] with days to spare.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication, best interests

Ryan Elsam and his colleagues at Nested have been incredibly helpful with our purchase. It felt like Ryan truly acted in our best interests, helping us to find our future home that’s best for our family. Communication and support has been five stars throughout. Thank you!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Alan was top class and professional…

Alan was top class and professional from the survey all the way through to the sale. Always on hand if I had any questions and guided me through the process. Over the moon with the final offer and would highly recommend to anyone looking to sell their property!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agent in town

From the moment Tom Cottrell arrived to value our flat, we knew he was the right person to get it sold. He was genuinely enthusiastic and gave none of the sales spiel that we had from others. He then got us several offers on day one. Tom guided us through every step of the process. When we hit hurdles, he went out of his way to get things back on track. He responded quickly to every query and calmed me down when I was on the verge of melting down (more than once!). He’s knowledgeable, honest, kind and very good at his job. We would highly recommend him to anyone looking to sell or buy in the N16 area

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience !

From start to finish Alan was first class.
I was well informed all through the process.
More than happy with final offer.
Would definitely recommend to my family and friends.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

House Sale

Had a great experience selling my house because Estate Agent was very patient and clear about how to sell my house and kept me updated all the way through from putting house on the market to house being sold

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Alan was incredible

Alan was incredible, found us the perfect buyer and found the buyer their perfect home. We explained to Alan we needed a fast sale due to a relocation opportunity with work, he kept us in the loop every step of the way and always answered the phone. We got a number of offers and were able to accept a very good offer over the home report, we were grateful as we had spent a lot of money cosmetically and the house we were selling was beautiful, Alan found the buyer who appreciated all of that as well as us being able to sell to a family the house deserves. What a genuinely good guy who is really exceptional at what he does, will be in touch with Alan for all future selling, already raved, and recommended him to friends and family. Top class experience selling our home all thanks to Alan who stayed on top of all solicitors along the chain. We will be keeping an eye on those he is selling! Thanks so much again Alan, all the best, be in touch again in the future.
Laura and Craig MacDonald

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Sold both our flats through Nested with Adam (Islington) and Michael (Hackney) and they were brilliant. No nonsense, honest and efficient. Got good prices and everything went smoothly. Very reasonable fees too. Highly recommended!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Jack Gundry Nested Simply The Best

What can I say about Jack Gundry from Nested, other than he is simply the best…
I have no hesitation in recommending Jack, if you are looking for someone that gives you a truly personal, professional and honest service, then he is your guy.
I met Jack by chance one day when he was putting up one of his for sale boards, I am so very pleased I did..
From day one Jack made me feel as if I was his only client, he is kind and caring and a really lovely person, honestly when Jack says he is always available, he really is, even calling me from Portugal on a family weekend break.

The process has been longer than we hoped, but one thing Jack does, more than any other estate agent, he is in it with you.. always on the end of the phone or by text messages or what's App.

Throughout the whole experience Jack has been amazing, even today arriving early ! for our 8.30am meeting to pass over keys. Jack has gone above and beyond and I cannot recommend him enough. Thank you Jack, you are truly a star and you have made my dreams come true.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used Alan before

I’ve used Alan before. Went with another company after Alan and it was a major regret. I got in contact with Alan as soon as I was selling again. Would never use or recommend anyone else.

His experience, people skills and knowledge of the market are second to none. Keeps you update with everything. He’s at the end of the phone or a msg away for absolutely anything you need. Second house sold by Alan for me in unbelievably quick time with highest selling figures in the area.
He’s an absolute gent, all round good guy and expert in his own field. He also chased up solicitors on both sides of the sales to make sure everything completed smoothly and in a timely manner.
A rare thing to find these days that someone has a real passion for their job and has the clients as absolute priority. No wonder he’s #scotlandsno1 #propertyboss

22 July 2024
Unprompted review

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