Nested Reviews 991

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Jessica is an absolute dream to work…

Jessica is an absolute dream to work with. She sold our house above asking price in just three days and simultaneously found my brother his new home. Her warmth and professionalism make her not just an estate agent but a trusted friend in the process. I'll never use another estate agent other than Jessica

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Nested Southampton have been amazing…

Nested Southampton have been amazing from professional photography and videos like no other agent to highlight the vaule of your property, to amazing communication I cannot fault them. From the minute the property went live the quick feedback just an hour after viewings and ensuring I got the best price for my property was something I have never had from any other agent before. My house sold in 4 days it says it all, these guys know what there doing and attract the right attention to your property.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Faultless!

Jack Gundry is a breath of fresh air to your typical estate agent. He was there to support me from start to finish throughout the sale of my house and it was seamless. He’s personable, friendly and most importantly, honest. Thank you, Jack!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Independent estate agent

Jack was excellent from start to finish. He built a really strong rapport with us, and does the same with potential buyers so that they feel they can trust in him with the house purchase. In addition his willingness to work flexibly is invaluable, enabling evening & weekend viewings, which you don't get with a high street agency. Finally his calm and helpful nature really helped in the final stages. Would highly recommend.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Kirsty at Nested Wimbledon helped me…

Kirsty at Nested Wimbledon helped me sell my beloved Putney flat, and I honestly couldn’t have done it without her. I had spoken to all the high street agents before deciding, but the level of service from Kirsty was unmatched throughout the entire process.

From the high-quality photos and video tour to keeping me up to speed with viewings and providing honest feedback, everything was handled with care and professionalism. The app updates made it easy to track progress, and Kirsty expertly juggled multiple offers while ensuring the sale went through smoothly.

She also played a key role in helping my first-time buyer navigate the legal process, keeping things on track and making sure everything moved forward as smoothly as possible. Her support helped push things along, making what can often be a stressful experience so much easier for everyone involved. Even after completion, she continued to assist the buyer—her dedication is just amazing.

I couldn’t recommend Kirsty at Nested Wimbledon more highly!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Seamless experience

We had an excellent experience working Kirsty Rowley to sell our residential property. From start to finish, she was professional, knowledgeable, and incredibly supportive. Kirsty provided expert advice on pricing and marketing, which resulted in a quick sale at our target price. It’s evident that we were working with an experienced estate agent who knows how to take a transaction through to completion. Communication was always clear, and she kept us suitably informed throughout the process. We couldn’t be happier with the outcome and highly recommend her services to anyone looking to buy or sell.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Tom was fantastic

Tom was fantastic throughout the process of selling our apartment. He dealt with our tenant in a professional and courteous manner. The communication was excellent throughout and his knowledge of the market made sure we maximised our sale price.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

It was great working with Nested

It was great working with Nested. Tom from Battersea was absolutely excellent - supported us through the whole experience. I would recomend Tom Glchrist to everyone

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Chris Wallington was great!

Super easy process from start to finish! Chris Wallington was really great with communication throughout the sale of my flat. Chris sold my flat within weeks of it going live and ensured my buyer and I were fully clear with timelines.
Chris even helped on my forward purchase as my agent (not a Nested agent) wasn’t chasing the sellers to get paperwork etc through as quickly as we’d have liked.
Overall great experience, and would 100% go back to Chris in the future!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

10/10 for Chris Lang Estate…

We cannot recommend Chris Lang Estate Agent more highly! He has gone above and beyond with the sale of our property, checking in on us with the move but also on our family and our wellbeing throughout it all.

The whole process from putting our house on the market to move date is three months door to door, which has been amazing! It felt smooth, with minimal stress as Chris kept us updated with text messages, calls and also on the Nested app (real time updates regarding your property!)

So if you are thinking of moving, support local and use Chris Lang Estates.

Thanks for everything Chris.
Harriet and Gaz

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

I can’t recommend Chris highly enough. He and Francesca provided a highly professional service throughout the process of the sale of our house. (We sold in six days!). Lines of communication through their app and WhatsApp were top notch from start to finish. What a refreshing way to run an estate agent business. Don’t consider using any other agent in the Chislehurst area!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

The Dream Team

Chris & Francesca are absolutely fantastic. After being with a well known high street agent for a few months with hardly any viewings I called Chris who instantly put me at ease. Fantastic photos and video of our property and viewings flooded in. Having a WhatsApp chat along with the Nested app makes it all so simple and easy. I would highly recommend (and have done) to anyone looking to put their house on the market. Thank you !!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Chris and Francesca!

Where do we begin? From the 1st time I met Chris I knew that if we were going to move house, Nested (and most importantly Chris) would be the only people we would use.
From 1st valuation through to exchange of contracts Chris and Francesca have been absolutely faultless. As others have said, their communication is where they really shine. Gone are the days of calling an office and not getting a reply or constantly chasing for viewer’s feedback – from the App through to our What’s app group, you’re never left waiting for a reply to anything.
Francesca is absolutely the icing on the “local estate agent’s cake”! Approachable, knowledgeable, courteous and highly efficient – she’s made the process so much more bearable. We’ve been in a short chain, (but not without its problems) and we’ve secured an amazing family forever home and sold to some lovely 1st time buyers!
Thank you, Chris and Francesca, for everything you’ve done to make this happen!!

If you’re looking to move in Chislehurst, don’t look anywhere else!
Neil and Vicky

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Reiss has been incredible, highly recommend!

We cannot recommend Reiss highly enough! From start to finish, he was fully engaged, responsive, and always available with valuable advice. His expertise, amazing photos and videos and marketing strategy helped us sell our home with the best possible outcome. When it came to purchasing our new property, he went above and beyond, offering invaluable insights on everything from price negotiation to the surveying process. He was incredibly patient, especially while dealing with our solicitors, ensuring every detail was covered. We are truly grateful for his dedication and professionalism and making our journey so seamless.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly positive experience with Sophie

We've had a highly positive experience with Sophie during our recent sales process.

Sophie has been communicative, supportive and patient with us throughout.

Our sale process had a number of development-specific criteria which Sophie was mindful of and ensured we were able to meet.

Sophie worked hard to secure multiple offers on our property in a short time frame.

We would thoroughly recommend her.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor Communication & No Follow-Up

I enquired about a property in East Kilbride which was for sale on February 11th and received an automated email with the seller’s agent details. I replied, requesting the home report, but never received a response.

I called their office multiple times, and every call went to voicemail (Bit of a red flag when an estate agent can’t even answer the phone)

A couple of days later, I did receive a call back from a polite lady in their London office, who assured me that her colleague, Alan Shields, would be in touch and that she would chase him up via email.

Fast forward a week, and I still haven’t received a response from Alan or the home report.

If I were the property owner, I’d be extremely unhappy knowing that a cash buyer had shown interest in my property, yet the agent hadn’t even bothered to reply.

Basic communication is the absolute minimum you’d expect from an estate agent, and this company has failed at the first hurdle IMO, Based on my experience - I wouldn’t trust them to sell my property and by the looks of it, I can’t even buy through them since they don’t answer calls or reply to emails.

Not a great first impression!

11 February 2025
Unprompted review
Nested logo

Reply from Nested

Thank you for your feedback. To clarify, the property was in the process of being withdrawn from the market due to unforeseen issues with its condition, meaning it was no longer available for sale. Your enquiry came in over the weekend when our office was closed, and while we did return your call, we should have let you know that the property was no longer on the market. We recognise that this lack of communication caused unnecessary frustration, and we appreciate you bringing it to our attention. Wishing you the best with your property search.

Rated 5 out of 5 stars

Great selling experience!

Thankyou to Simon at Bourne & Co! I would definitely recommend using this agent. They are easily contactable day or night and got us a top price for our property. The transaction went smoothly thanks to their helpfulness and fast responses.

17 February 2025
Unprompted review

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