Nested Reviews 991

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pablo at Nested

The first time we have used Nested, our agent Pablo was a pleasure to deal with, working hard to sell our property, always keeping us informed and very professional, definitely knows the property business inside and out. Would not hesitate to use again and recommend.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Boss of Estate Agents

I researched a lot of estate agents & after speaking to Alan Shields, I knew he was my guy.

Alan had my Ayrshire property on the market & in 10 days we had 17 viewings, 5 offers at closing date with an agreed sale £20,103 over my marketing price! Trust this man, he knows what he is doing.

Thank you Property Boss - Mr Mata ✔️

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Please do not use Ryan Elsam Nested…

I cannot recommend Ryan Elsam Nested estate agents or his parent company Nested estate agents . Last year we moved house and we were selling and purchasing using Ryan Elsam nested estate agents. We withdrew from the house purchase due to lack of transparency on the onward chain and started the process to buy a chain free property listed with another agency. At this point Ryan’s sales progressor sent the following message to our buyers by WhatsApp:-
“If you do wish to apply pressure that they could be at the risk of losing their buyers, I will as they need you more than you need them, you are in the driving seat “
Our buyers were totally shocked by this and sent it on to us, we were astonished by this message.
I thought agents were supposed to act with integrity and in the best interest of their clients. They obviously were not in our case !
So I would never use them again or recommend anyone to use them

8 August 2024
Unprompted review
Nested logo

Reply from Nested

Hello,

We’re sorry you feel this way, but we strongly disagree with your account of events. Our team acted with integrity throughout, securing you an excellent price for your home in record time.

It’s also important to clarify that after your sale, you demanded several thousand pounds off your agreed fee in exchange for your silence. We do not tolerate financial threats and refuse to engage on this basis. The Property Ombudsman reviewed your complaint and ruled in our favour, confirming that neither Nested nor Ryan acted improperly.

While we were surprised by your demand for a significant reduction in fees, we still offered a small goodwill gesture of a few hundred pounds - something we were under no obligation to do.

Our focus remains on delivering the exceptional, five-star service that so many of our customers have experienced with us.

Rated 5 out of 5 stars

Selling my property with Nested

I recently listed my property with Nested, and I have to say, the experience was smooth, efficient, and very professional all throughout. From the very beginning, their team was communicative, and genuinely invested in getting the best outcome for me.

The valuation was realistic, and they provided clear market insights to support their pricing strategy. Throughout the process, I was kept well-informed with regular updates, which really helped to ease any concerns. Their marketing approach was excellent—great listing photos and a well-written description helped attract plenty of interest.

One of the standout aspects was their customer service. The team was always available to answer questions, provide honest advice, and guide me through each stage of the sale.

If you’re looking for an estate agent that combines expertise, transparency, and great service, I’d definitely recommend Nested. They made selling my home a much better experience than I expected!

6 February 2025
Rated 5 out of 5 stars

Alan Shields Scotlands No.1 Agent

I was on the market for 2 months with a Hamilton agent who could not get me the sale I was after but also, now I seen have undervalued my property!

I spoke Alan about selling my home & I was very nervous after the other agent but Alan filled me with confidence that he would sell my property for a good price, he values my home £10,000 more than the last company & sold it for a fantastic price in less than a week.

I used Alan before & he was amazing but I went for a cheaper estate agent in Hamilton.

I will only ever use Alan in the future & will recommend him again to all my business partners - Property Boss, you are Scotlands No.1 estate agent ✔️

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Great independent estate agent!

It had been a long time since we had bought and sold a property, so we really appreciated Chris’s advice. His knowledge of the local housing market is excellent and he guided us through the whole process with ease. Independent estate agents are the way to go! We have already recommended to friends.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Alan keeps you informed every step of the way

Alan Shields is honestly a great guy to deal with. He makes you feel at ease and keeps you upto date with everything every step of the way. Selling your house can be very stressful but Alan just keeps you at ease and is just great to deal with. He is a topman and thankyou 💯. He sold my house within 6 weeks. Very happy with that and how the full process went.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Adam Anker & Nested - highly recommend!

I had a fantastic experience with Adam Anker from Nested as my estate agent for a property sale in N1. From start to finish, working with him made my whole sale process feel easy and manageable. Adam provided his expertise and guidance at every step of the project, was extremely responsive in all communications, and usually answered all my questions immediately. I appreciated his honest and transparent insight in frank conversations, as well as his genuine and kind demeanor in a process that can be highly stressful at times.

Finally on Nested, I ended up choosing this estate agent because of their digital platform, their size (smaller but less corporate than some other high street agents) and more personable service. And have absolutely no regrets on this decision.

I would highly recommend Adam Anker and Nested to anyone who's considering selling their property!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Ryan Elsam

I recently sold my property with Ryan. He gave honest advice from the outset within one week I had more viewings than I did in six months of a High Street agent. Ryan and Katrina would always keep in contact throughout the sale. I highly recommend Ryan to anyone who is looking to sell a house. Thank you so much again for making this process so easy and most importantly stress free!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Record-Breaking Sale with Michael at Nested!

We recently sold our home in Earlsfield with the incredible help of Michael from Nested Estate Agents, and we couldn't be more pleased with the experience. Michael had originally sold us the property, and when it came time to sell, we didn't hesitate to contact him again.

From the first open home, Michael had our property under contract within a month. The sale price was a record for that era home on Burntwood Lane, near-record for that era home in the area, and one of the highest prices ever achieved on the street. Michael, along with his Sales Progressor Katrina, kept us updated every step of the way, working tirelessly with both sets of solicitors to ensure a seamless and easy process.

Michael's support was invaluable. He was always available to answer our questions, provide advice on how to best present our home for sale, and offer his expertise. His dedication and professionalism made the entire experience stress-free and enjoyable. Michael is not just an excellent estate agent; he has become a genuine friend to us.

We are extremely grateful for Michael's help and highly recommend him to anyone looking to sell their property. If you want an agent who is knowledgeable, supportive, and committed to achieving the best results, look no further than Michael at Nested Estate Agents.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend Chris & Francesca at Nested to sell your property

Recommended to us by a couple of friends locally, Chris and Francesca were excellent from start to finish of our property sale. Having had our house on the market with a high street estate agent for 4 months with little interest, they had our house sold in 11 days after an honest and accurate valuation and excellent marketing! Would highly recommend them and the Nested experience, the app is so helpful and transparent, the marketing modern and dynamic with amazing results, and honest estate agents … a entirely more modern way to sell your property 👌

10 January 2025
Unprompted review
Rated 5 out of 5 stars

We had been in our family home for…

We had been in our family home for nearly 30years and very apprehensive of the buying selling process. We met Alan Shields and felt in the safest hands. Alan sold our property in a few days for the price we hoped for and secured our future home. Alan was there at the end of the phone literally day or night answering any questions or queries no matter how trivial. He was an absolute GEM and a pleasure to deal with, so professional and knowledgeable. We would recommend Alan 100%

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Adam was the best agent I've ever worked with!

I recently sold my flat in London with Adam and he was the best agent I've ever worked with! From our very first call, Adam was very knowledgable and helpful. He explained everything very clearly and kept me in the loop through the process. We encountered quite a few issues with buyers but Adam was quick to react and showed a lot of commitment. I can't recommend him highly enough!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Ben was on top of the game!

I recently bought a property with the incredible help of Ben. Although the process was long, Ben's guidance to both the seller and me was invaluable. He recommended that I change brokers, which turned out to be a game-changer. Throughout the entire process, he diligently chased all parties involved, ensuring everything stayed on track. Thanks to his dedication and proactive approach, the purchase was completed smoothly. I highly recommend Ben and will definitely count on him when the time comes!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Ben Nutley - London

We recently purchased an apartment with the assistance of Ben at Nested. I would go as far as to say the best agent we have ever come across. From initial viewing to completion Ben’s knowledge, helpfulness and most importantly communication were excellent. Going above and beyond what I have experienced previously and therefore expected. Communication with him was timely and regular always keeping us up to date. When we had challenges with legal advisors Ben’s determination to resolve matters ASAP was greatly appreciated. I would have no hesitation in recommending Ben as an agent whether you are buying or selling. Thank you Ben.

20 November 2024
Rated 5 out of 5 stars

Simon Bourne, Lanchester Durham

We can't recommend Simon highly enough. Not only was he super helpful finding us a wonderful property in the area we wanted, he also helped us secure a rental whilst we were "homeless". His communication during the stressful process was first class and he kept all parties informed of developments along the way. He is the best Estate Agent we have ever met and always has your best interests at heart. His knowledge of the local area is second to none. We can't thank him enough for his help and advice.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Jack Gundry

This is the second time we've instructed Jack to become our agent. Jack did a fantastic job of selling my dad's flat and so we had no hesitation in asking him to help sell our family home in Chelmsford.
He is enthusiastic, professional and personable. Always contactable and a truly lovely guy. Thank you Jack for making the process easier for us.
We would highly recommend.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Jack Gundry

Jack was superb and we couldn’t recommend him highly enough! We loved how personable, friendly and honest he was.

He was an absolute joy to work with, always available, kept us updated on progress and even stepped in when our solicitors were being slow. Nothing was too much trouble!

A truly lovely guy and we can’t thank him enough for getting us our dream home!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

******Absolutely Fabulous*******

******Absolutely Fabulous*******
We had originally instructed Countrywide to sell our property. Nothing whatsoever credible through our door, poor relationship and 4 months on the market. Instructed Alan under two weeks ago and our house is sold! Superb! Great communication extremely professional and no time wasted. Thank you so much!

16 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look