nesto mortgages Reviews 

354
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I would rate lower if i could. wasted my time and effort. Asked for documents that were irrelevant. I already have mortgage with RBC secured and NESTO argued needed more info Also did credit check to... See more

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Rated 5 out of 5 stars

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... See more

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Rated 5 out of 5 stars

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... See more

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Rated 5 out of 5 stars

Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole proces... See more

Company details

  1. Mortgage broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


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3.9

Great

TrustScore 4 out of 5

354 reviews

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3.9

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(354)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible team with great rates

The team at Nesto did an amazing job helping me and my wife buy our first home at a great rate. They spent hours calmly listening to all our questions and helping us understand the ins and outs. I'd like to give a special mention to Elischa who was super friendly and helpful throughout the entire process. He felt more like an independent advisor that had my best interest at heart than someone trying to sell me a mortgage. Alin was also incredibly helpful in getting all the requisite documents and information from us and helping make sure everything was in order. The nicest team of people I've had the pleasure of dealing with coupled with a great rate makes this an easy recommendation for anyone looking for a mortgage.

23 August 2022
Unprompted review
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Reply from nesto mortgages

Hello Hendrik!

We know that buying a first home can be very stressful, so we are very happy to know that you were well guided and informed at all stages of this process 🙂

Thank you and have a great day!
The nesto team ✨

Rated 5 out of 5 stars

Nesto – Best in Class

Nesto – Go to place for you mortgage needs! It is easy, convenient, transparent, excellent way to get your mortgage done from comfort of your home. Apart from convenience, be assured to get mortgage with best possible rate in the market without sacrificing on any necessary features.

Kudos to Steve & Alin, I worked with them the purchase of my first home. The level of care, attention to detail, and professionalism demonstrated by them, far exceeded my expectations. They helped and patiently guided me through the entire process, right from helping with choosing right mortgage product to getting ready for on-time closing.
I could not have asked for a better experience and would highly recommend nesto for your mortgage requirements.

2 September 2022
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to leave us such positive feedback! At nesto, we strive to provide our clients with easy, comfortable and transparent service so our clients feel taken care of. We are glad to hear that Steve & Alin were able to provide you with this experience and will make sure to pass this message on to them.

Wishing you a wonderful week :)

Rated 5 out of 5 stars

Mortgage renewal

Nesto helped to renew my mortgage by finding the best available deal on the market. Overall process fast fast and efficient. Guys were always ready to answer my questions and guided me on the way. Thank you very much for the great job! Highly recommended company.

7 September 2022
Unprompted review
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Reply from nesto mortgages

Hi Vasily,

Thank you very much for the kind comments. At nesto, we are very proud of our customer service and we do all that we can to ensure that our clients have the smoothest experience possible. Thank you again and have a great day!

Rated 5 out of 5 stars

5 Star Service

All of the Nesto personnel were the best.
2 outstanding persons were Jamie & Jessica. I was very appreciative with their explanations when requested & good follow-up service or escalation as required. Bottom line, you can’t beat Nesto’s interest rate offer.
Thank you guys & gals! 😁

4 September 2022
Unprompted review
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Reply from nesto mortgages

Thank you very much for your favourable comments. We will be sure to pass them on to Jessica and Jamie. Our goal is to be transparent and guide you through the mortgage financing experience from start to finish.

Wishing you all the best,
nesto team✨

Rated 5 out of 5 stars

Outstanding service!

The service we received during our mortgage transfer from Nisrine and Jessica was outstanding. They were both very knowledgeable and informative on the steps of the process they were tasked with. All of our imediate questions were quickly answered and any follow ups (especially on Jessica's part) were also done very swiftly. We were very satisfied with our rate and, despite being on a time crunch, the process was extremely smooth and all done online! Would highly recommend Nesto.

1 September 2022
Unprompted review
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Reply from nesto mortgages

Hi Kala,

Thank you on behalf of Nisrine, Jessica and nesto for the positive feedback. We strive to give the best experience possible from start to finish. We will be sure to pass on the positive feedback.

Have a great day ✨

Rated 5 out of 5 stars

The combination of great interest rates…

The combination of great interest rates and responsive, quality customer service makes Nesto a 10/10 based on my recent experience. I would highly recommend their offering!

1 September 2022
Unprompted review
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Reply from nesto mortgages

Hi Gourd,

Thank you so much for taking the time to write such a positive review. At nesto, our goal is to make the mortgage process simple and easy from start to finish. We are glad to hear our team met those expectations and will pass this feedback on to them.

Have a good rest of your day! ✨

Rated 5 out of 5 stars

Best service and very easy process for…

Best service and very easy process for the mortgage application. Strongly recommend Nesto.

1 September 2022
Unprompted review
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Reply from nesto mortgages

Thank you Adnan for giving us this positive feedback! Our goal is to keep the mortgage process easy and stress-free for our clients and we are so glad to hear you had such a good experience with us!

Rated 1 out of 5 stars

Nesto lender wired entire mortgage balance to a wrong account on a closing day

Stay away. Nesto was very slow in processing my mortgage application, follow-up requests, and lacking in responsiveness resulting in substantial delays in the home purchasing process.
However, what made this company truly unique is that they managed to wire the entire mortgage balance amount to a WRONG TRUST ACCOUNT on the closing day.
Even if the advertised rate is 0.05% below their nearest competitor, it is certainly not worth all the stress and financial consequences of failing to complete the purchase.

29 August 2022
Unprompted review
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Reply from nesto mortgages

Hello Andrei,

Thank you for your feedback. We're sorry to hear that you had a negative experience with our company. Delays in the home purchasing process are unfortunately something we sometimes encounter, however we always do our best to follow-up with our clients and ensure that they are kept up-to-date on their application status.

We're sorry to hear that on the closing day, an error occurred which resulted in the failure to close the purchase. This is not something we take lightly and we will be investigating what went wrong in order to prevent it from happening again. A member of our team will be in contact to help you at best.

Regards,
nesto mortgages✨

Rated 5 out of 5 stars

It’s all about the team work!

My experience with Nesto has been excellent! The reason for that - its people - Samuel Grar and Alin Ayvatyan. They are a fantastic team and where able to assist us with our financing flawlessly. Experienced, very organized and thoughtful - the kind of team you want on your next financing! Well done and thank you both!

22 July 2022
Unprompted review
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Reply from nesto mortgages

Thank you so much for taking the time to leave such a nice and positive review. We love to hear when our team members were able to demonstrate all the core values nesto stands by. Our goal is to make the mortgage experience seamless for our clients and we will certainly pass on this great feedback to Samuel, Alin and the rest of the team.

Rated 5 out of 5 stars

Simple hand-in-hand experience

Excellent streamlined process. The UI is simple ,clear to use and is clear about the information to provide. Nesto ensure you are aware of all the different steps along the way, and ensure you understand the different offers. Had more options and and longer discussions with Nesto then from my regular local Bank.

15 July 2022
Unprompted review
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Reply from nesto mortgages

Hi Marc-André 👋

Thank you very much! We are glad to hear that you had a smooth experience with us. We are very proud of our customer service and strive to do our best to make sure that customers are informed as well as kept up to date with the current status of their mortgage.

Have a wonderful day✨

Rated 5 out of 5 stars

Already planning for my next purchase with Nesto!

From start to finish this was a first class experience. Tom initially helped me out with the application process and then my file was passed on to Heidi for all the behind the scenes paperwork. Tom was informative, helpful and very personable. He really went above and beyond to help me during the application process. It was a seamless experience! Now to Heidi… There aren’t enough words to describe how wonderful Heidi was to work with. She truly cares about you as a person not just an applicant. She took customer service to the next level. I had some unexpected personal challenges come up during the application process and she went above and beyond her job description to help me. I feel like I made a friend during this process, which I understand is a strange thing to say for a mortgage application, but I truly mean it. I will only work with Nesto in the future and I hope I have the pleasure of working with Tom and Heidi again. Thank you both !

30 June 2022
Unprompted review
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Reply from nesto mortgages

Hi 👋

Thank you so much for taking the time to leave such a nice and positive review. We love to hear that the members of our team were able to demonstrate all the core values nesto stands by. Our goal is to make the mortgage experience smooth and seamless for our clients and we will definitely pass on this great feedback to Tom, Heidi and the rest of the team.✨

Rated 5 out of 5 stars

Excellent streamlined process

Excellent streamlined process. The UI is simple to use and is clear about the information to provide.

19 June 2022
Unprompted review
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Reply from nesto mortgages

Hi Steeve,

Great to hear!! Thank you for your positive comments. We're thrilled to hear our services was simple to use,

Wishing you all the best😊

Rated 5 out of 5 stars

Exceptional service from Nesto - I’m impressed!!!

TL: DR: Extremely great service from Nesto, shout out to ‘Andrew Mitchell’ and ‘Alin ayvatian’ who helped me through the process.

Detailed review:
Day 1: Found ‘Nesto’ and created account. Filled all personal details which required for mortgage.
Day 2: contacted by Nesto ( Andrew Mitchell).
Day 3: Uploaded all documents.
Day 4: Andrew asked for few more documents. Negotiations done on interest rates. ( a good competitive rate)
Day 5: My file moved from Andrew to Alin Ayvatian.
Day 6: Nesto submitted my documents to lender. ( This is my favourite part - received an email about what are the next steps in the process)
Day 7: Received conditional approval - need to send couple more documents.
Day 8: Sent remaining documents and Mortgage approved !!

Wow, can’t believe everything happened in less than 10 days and everything ONLINE , no need to go to any banks or anything, Nesto worked for me very well.
I do NOT need to take time to book an appointment to meet anyone to get my mortgage.
It is a WOW moment for me :)

P.S : I’m a first time home buyer, so it’s exciting times for me.

28 May 2022
Unprompted review
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Reply from nesto mortgages

Hi Randir,

Thank you so much for this message, we are so glad to hear we were able to help you purchase your first home!

Rated 5 out of 5 stars

couldn't recommend enough

couldn't recommend enough.
I had huge help from both Steve Chang and Alin Ayvatyan, they helped me so much through the whole process and made everything as clear as possible! This was my first time buying and they really helped with everything and made it quite an easy process, and both were a pleasure to talk to. Will definitely use again

21 May 2022
Unprompted review
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Reply from nesto mortgages

Hi,

Thank you so much for providing us 5 stars both on Trustpilot and on google! We are so glad to hear Steve & Alin were able to help you at best and that they were a pleasure to speak to.

Congrats on your new home! 🏡

Regards,
nesto team✨

Rated 1 out of 5 stars

our mortgage was in underwriter's…

our mortgage was in underwriter's review for many many days due to lack of communication and negligence. The whole process of getting the mortgage has been very stressful and our associate we are working with is just incompetent. Very disappointed and frustrated.

17 May 2022
Unprompted review
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Reply from nesto mortgages

Hi Samantha,

Thank you for your message, please note delays are subject to happen, however we definitely do not wish for you to have a stressful experience with us. We want the process to be as smooth and simple as possible. Can you please send us a message at support@nesto.ca, that way we can have our team do a further investigation to make sure we can help you at best. :)

Rated 5 out of 5 stars

Thanks to Steve and Alin

This is to say thank you to Steve Chang and Alin Ayvatyan for being so patient, kind and helpful during our mortgage process. Steve was always quick to reply to my calls or emails and explain things clearly and offer advice. Alin was also very quick to get in touch, provide us with updates and made the final steps of the process very easy. Thank you both!

16 May 2022
Unprompted review
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Reply from nesto mortgages

Hi👋

Thank you very much for taking the time to write this positive feedback, we will absolutely share this with both Steve and Alin. We always want to make sure our clients get follow ups and answers to their questions as quick as possible.

Wishing you a wonderful day ✨

Rated 1 out of 5 stars

Too good to be true and a bit of sketchy business

The advertisements and promises are too good to be true. Upon completing the initial online assessment I was quoted 1.80, promised aproval in as little as 24 hours and better rates than the big banks. Submitted a lot of documents 2 and 3 times. Then received an email invoice to pay 300+ for a property appraisal so that they can make sure we weren't "overpaying for a mortgage". Despite having a city appraisal recently done by the previous owners and a real estate market survey. We declined and offered to forward the current ppraisal documents we had. They insisted that their property appraisal 3rd party company was a mandatory process to ensure the best rate. Also they had concerns" about the credit check . I had a 800 score and only 1 credit card with no balance. They wanted the statements to "verify " something or the other. Their best offer after 2 weeks of back and forth. 2.5 % variable compared to the 1.8 advertised. I had already been pre approved by a big bank for 2.1 variable with wayless paperwork and a lot less mortgage restrictions. I went with the big bank on this one. However even after declining the 3rd party appraisal and to continue business, recently I still received a request for payment of this mystery property assessment company. I filed a fraud complaint with the BBB.

10 May 2022
Unprompted review
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Reply from nesto mortgages

Hi Randy,

Thank you for your comments. We are sorry that you were not satisfied with your experience with us. In order to best assist you, can you please send an email to support@nesto.ca with your email & telephone number that you had originally put on the application. That way the team will be able to do a further investigation on your file to see what may have caused the request for payment with the 3rd party property assessment.

Once again, we apologize for this inconvenience.

Regards,
nesto team ✨

Rated 5 out of 5 stars

i was not able to renew my mortgage due…

i was not able to renew my mortgage due to my credit rating but was given advice on how to try to help myself
to rectify this issue the mortgage adviser i delt with took the time to help me and i am very grateful for that
Thank you Samson
i fully recommend Nesto to anyone looking for a beter mortgage rate

30 April 2022
Unprompted review
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Reply from nesto mortgages

Hi Mario

Thank you very much for your kind words and recommending nesto. Samson will always go above and beyond for his clients, even if we may not be able to help, he still wants what is in their best interest. We will be certain to forward them to Samson. 🙂

Rated 5 out of 5 stars

Looking for a mortgage? Your search is over!

Better rate than the "big banks." The best rate my bank could give me was 2.7%. That's the "special rate." Really???? Save $$$$!!! Call Nesto!

Kelly and Tanya will look after you! They are
phenomenal!! They take you step by step through the process. If you have any questions, just call or email. They get back to you very fast! (Unlike the "big banks, where you'll be treated just like another number.) Here, they actually CARE about their clients!

20 April 2022
Unprompted review
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Reply from nesto mortgages

Hi Dennis

Thank you so much for such a positive review and we’re just as happy as you are that you enjoyed the experience this much! We really appreciate you taking the time to share this and hope we can continue to work with you in the future. ✨

Rated 5 out of 5 stars

Honest and helpful staff

I had a more complicated case of mortgage renewal -- wanted to renew early for better rates, but took a pay cut so had to bump up the mortgage term in order to afford it.

I filled out an application, but thought it was not worth the work and cost to renew early after doing some math.

Still, I got a call back from Samson, and decided to hear my options. To my surprise, he also suggested that it was not worth renewing, and offered me a few helpful tips based on his knowledge of my current lender. It was a nice surprise to hear the honest and knowledgeable opinions from an agent.

Definitely looking forward to work with Nesto and Samson the next time around!

14 April 2022
Unprompted review
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Reply from nesto mortgages

Thank you for your kind words! At nesto our advisors always try to stay focused on the best solution for your needs, and sometimes in full transparency that might not be nesto. In any case we are happy that you were able to get on the right track and find the best product for your mortgage needs. Looking forward to helping you in the future! ✨

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