nesto mortgages Reviews 

354
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I would rate lower if i could. wasted my time and effort. Asked for documents that were irrelevant. I already have mortgage with RBC secured and NESTO argued needed more info Also did credit check to... See more

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Rated 5 out of 5 stars

Me and my wife can only speak with the biggest gratitude towards Elisha Salazar in the way he handled our mortgage from the beginning until it was paid off. He helped us during Covid when we were sic... See more

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Rated 5 out of 5 stars

I had a great experience with Nesto. When we wanted to make changes to the mortgage, E.D. Salazar, a Senior Mortgage representative, made the entire process easier by fully explaining what needed to... See more

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Rated 5 out of 5 stars

Its my second time using Nesto and I had a good experience both times. This time, I worked mostly with Karun Khanna and he was really patient, quick to respond and truly helpful along the whole proces... See more

Company details

  1. Mortgage broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


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3.9

Great

TrustScore 4 out of 5

354 reviews

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3.9

All reviews

(354)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Elischa offered us an incredible level of service. He was approachable, efficient and offered fantastic insight to the current economic portrait. We would not hesitate one moment to do business with him again in the future.

14 July 2023
Unprompted review
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Reply from nesto mortgages

Hi Anne,

Thank you for taking the time to leave us a review! We are glad to hear that Elischa was able to provide you with a positive mortgage experience. We will be sure to pass along the kind words.

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Great customer service

Great customer service. Easy process. Quick approvals. Transparent terms. Lowest rates in the market.

Shout out to Alec Harvey for getting the approval and locking my rates in less than 24 hours.

11 July 2023
Unprompted review
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Reply from nesto mortgages

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service and found the entire process to be easy and straightforward.

At nesto, we strive to provide our clients with the best possible service, and we're delighted to know that you had a quick and smooth approval process. We understand how important it is to have transparent terms and be upfront about all aspects of the mortgage, and we're glad that our approach resonated with you.

Alec Harvey is a valued member of our team, and we will be sure to pass along your appreciation to him. We are proud to have him on board, and it's wonderful to know that he was able to efficiently get your approval and lock in your rates in such a short time.

Rated 5 out of 5 stars

My experience with nesto was excellent

My experience with nesto was excellent, the entire team was very helpful and transparent throughout my experience. I would definitely recommend nesto for anyone looking for a mortgage and I will strongly consider them for my next new one. The only reason I didn’t sign on with a switch to nesto is because my current lender decided to compete with their rates, making it easier for me to stay with my current lender instead of jumping through all of the remaining hoops required. Thanks for everyone’s help

12 July 2023
Unprompted review
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Reply from nesto mortgages

Thank you for sharing your excellent experience with nesto!
We truly appreciate your recommendation to others seeking a mortgage. Word-of-mouth referrals are invaluable to us, and we're honored that you trust us enough to recommend our services to your friends and family.

While we're sorry to hear that you didn't end up switching to nesto this time, we completely understand that sometimes circumstances change, and staying with your current lender made more sense for you at the moment. We're glad that your current lender stepped up to compete with our rates, showing that competition can benefit customers in making informed decisions.

Please know that we are here for you whenever you're ready to explore your options again. If there's anything else we can do for you or if you have any questions in the future, don't hesitate to reach out.

Rated 5 out of 5 stars

Elischa was fantastic

Elischa at Nesto was fantastic! He had no problem assessing our needs or communicating upcoming changes, was very knowledgable and promptly provided a solution that presented the best rate. Thank you for the stress free experience, would not hesitate to work with you again in the future!

5 July 2023
Unprompted review
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Reply from nesto mortgages

Hi,

Thank you for taking the time to leave a review. It's great to hear that Elischa was able to provide you with a positive mortgage experience. We will be sure to pass along the kind words over to him.

Have a great day!
The nesto Team ✨

Rated 1 out of 5 stars

We buy for underwear they have mentions …

We buy for underwear they have mention for underwear cannot try it.but I did not notice the message I bring fitting room two underwear box and other pen also but I did not try for both I wear one.One staff see that the name is SAMIKSHA the lady ask about that and then she say I have to pay for that ok I will buy and than she looking around to me and looking it not comfortable to shopping and then she asks me to pay for both but my mistake I bring long pen and two underwear but I not wear all in my hand only I look that and than she talk to me rude and she call security also they both the talk me pay for that .After my mistake I say sorry I can’t pay for both but they talk rude and they say you have to pay for that and then they call again Supervisor ,the Supervisor is good he talk nicely and he apologized also after we pay for that and I say sorry also but the Staff lay and Security stay in counter and they are talk again. I very disappoint for the buying .Please attention to this Staff -SAMIKSHA the lady .

29 June 2023
Unprompted review
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Reply from nesto mortgages

Hello,

It has come to our attention that there may be some confusion regarding our company. We believe there may be a mistake, as we are nesto mortgages, a Canadian online mortgage company, and not a vendor of underwear. Our primary focus is assisting Canadians in finding the most favorable rates and products for their mortgage needs.

We kindly request removing the comment in question, as it does not pertain to our services and mistakenly associates us with a completely different business.

Thank you for your understanding.

Best regards,
nesto Mortgages

Rated 5 out of 5 stars

First time homebuyers

My wife and I are first time homebuyers and we were a little unsure about going with Nesto, who we hadn’t heard of before, instead of one of the big banks. Well, we didn’t need to have worried. Elischa and Alin were an awesome team who took us through every step of the process and made sure that everything was explained to us. The whole process was super simple and was so much easier and faster than we expected. We had the whole approval done within a day of the application and we were ready to go. We move in to our new house next month. We will definitely use Nesto again!

10 May 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to give us such positive feedback! We are glad to hear that Elischa and Alin were able to help you reach your mortgage goals. At nesto, we aim to make the mortgage experience simple and easy from start to finish. We will pass this message on to the rest of the team.

Have a good day!😃

Rated 5 out of 5 stars

Exceptional Mortgage Advisory Services - Elischa David Salazar

I wanted to express my sincere appreciation for the exceptional services that Elischa David Salazar provided as our mortgage advisor.

His expertise, professionalism, and timely assistance made our home-buying journey a smooth and successful experience. Moreover, his responsiveness and efficiency when we needed it most were outstanding.

Overall, nesto's exceptional mortgage advisory services, coupled with Elischa dedicated and timely approach, made a significant difference.

30 May 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to leave such a wonderful review. We will gladly share your kind words with Elischa and the rest of the team. At nesto our goal is to make it as smooth and painless as possible .

Thank you and have a great day Victor.✨

Rated 5 out of 5 stars

The company was very transparent from…

The company was very transparent from the start of the process. Interest rate, no additional charges at any stage. Communication is excellent and the whole process was simple.

8 May 2023
Unprompted review
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Reply from nesto mortgages

Thank you Jennifer for your kind words. This is what we at nesto strive towards. Offering you a positive, empowering and transparent property financing experience, simplified from start to finish. ✨

Rated 5 out of 5 stars

An unequivocal YES!

From the customer service rep I initially spoke to, through to the mortgage processor, everyone has been professional, responsive, and positive. A special shout out goes to the mortgage broker I worked with, Nisrine Laanan: She turned what could have been a disaster (I'm looking at you, Nesto) into one of the best customer service experiences I've ever had. She understood the urgency of my situation and had everything turned over for final approval within 4 business days. Compared to the 15 plus days I spent working with Neo, NESTO was like those fingers of light that cut through the clouds on an overcast day.

The story: After working with a Neo broker for 15 days (5 days after I was supposed to have final approval to secure the sale) I was informed by the Neo broker that the lender didn't accept the FTHBI as part of the down payment! He knew from day one I was using this as part of my down payment. He even had the completed forms.

If it wasn't for Nisrine and Alin at NESTO, there is a very good chance the property would have been sold to one of the many people who submitted offers after I did.

I have zero hesitation in recommending Nesto to anyone interested in financing their home purchase online.

17 May 2023
Unprompted review
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Reply from nesto mortgages

Hi Jennifer 👋

Thank you for taking the time to leave us such a glowing review. We are so glad to hear that Nisrine and Alin were able to assist you in a timely manner. At nesto, we are very proud of our customer service which is why it's great to hear that both Nisrine and Alin were able to provide you with a positive experience.

We will be sure to pass along the kind words to the both of them.

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

No negotiation game needed

Based on my research, Nesto offers the most competitive rates on the market with upfront transparency. I highly appreciate the fact that I do not need to play the negotiation game with lenders to push them to maybe finally show me the best deal. The online platform works great. Whenever I phoned, the agents were always efficient and friendly. One area of improvement could be to use video conferences with clients, especially when it comes to explaining math calculations.

15 May 2023
Unprompted review
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Reply from nesto mortgages

Hey there, thank you for your thoughtful feedback! We're thrilled to know that our rates, transparency, and efficient service met your expectations. We also appreciate your suggestion about video conferencing, especially when explaining complex math calculations as that's a great point. We're always looking for ways to improve and we'll certainly consider this idea.

Feel free to reach out anytime if you need further assistance, we're always here to help.✨

Rated 5 out of 5 stars

Highly recommend Elischa

We were so fortunate to have the opportunity to work with Elischa Salazar.
We were facing a very short time line to secure our mortgage, Elischa was able to make it happen for us.
Even though he was leaving on holidays with his family, he made a personal commitment to ensure our needs were met before he left.
He’s incredibly responsive, friendly, and knowledgeable and definitely went above and beyond for us.
We couldn’t be happier with the service we received from Elischa and would highly recommend.

11 May 2023
Unprompted review
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Reply from nesto mortgages

Hey Debbie,

Thank you for the glowing review! We're happy to know that Elischa was able to assist you even with the tight time frame. His dedication to our wonderful clients like you truly exemplifies our mission. We're glad he made your mortgage experience positive and we look forward to assisting you with any future needs.

Thank you again for recommending us!

Rated 5 out of 5 stars

Fast and super simple

Fast and super simple. Leave your bank behind.

10 May 2023
Unprompted review
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Reply from nesto mortgages

Hi Dwayne,

We're absolutely delighted to hear that you loved our fast and simple process. Thank you for choosing us and sharing your experience.

Wishing you all the best!✨

Rated 5 out of 5 stars

Getting a mortgage as stressfree as it can be!

The experience of obtaining a mortgage with Nesto was made seamless from beginning to end thanks to our advisor Adel and our processor Laura. The rate offered is what brought us to Nesto but it was the service from these two that made it an experience you dont have to dread. They worked so hard to ensure everything was stressfree and done on time. Plus they were so friendly and supportive, we knew we had made the right choice.

15 March 2023
Unprompted review
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Reply from nesto mortgages

Thank you for leaving us such positive feedback! Our mission to make the mortgage experience an easy, simple and transparent one. We are glad to hear that Adel and Laura were able to provide that for you. We will make sure to pass this message on to them and the rest of the team.

Have a good day!

Rated 5 out of 5 stars

I went through the Nesto mortgage…

I went through the Nesto mortgage application process with Elischa and Alin.

When I chatted with Elischa, I felt incredibly untrusting and hopeless. I found my dream place, and we had an accepted offer. But, on the day subjects were lifting, my Mortgage Advisor at Questrade was not answering my calls. As it got later in the day, I was getting worried, so I called the general customer service line, and they put me in touch with her manager. The manager advised me to ignore my lawyer's advice and lift subjects based on their conditional approval. I told him I was uncomfortable doing that, so he talked to the underwriter and called me back an hour later to say my mortgage application was denied. They did not want to insure the property I was hoping to purchase because of some possible upcoming special assessments, something I was well aware of, and the price was reflective of these future expenses. Had I taken that manager's advice, I would have lost my 20k deposit, but I also lost my dream place.

I decided to give EQ/Nesto a try instead, and after I got preapproved, I was put in touch with Elischa. He was such an incredible listener, and we decided to try to put my application through for the dream place and see if we could get it insured. I could try to make another offer if it was.

Well, I must tell you, the process was so smooth! The app worked flawlessly, and these two had me in a place to make another offer within 48 hours of applying. It made life so much easier knowing they were in the same timezone and they were so prompt.

Thankfully they accepted my second offer, and in the nick of time, because they shortly received another one after mine. Alin and Elischa went above and beyond to make this happen for me. I’m so happy I could cry.

23 February 2023
Unprompted review
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Reply from nesto mortgages

Hi Alysia 👋

Thank you for taking the time to share your experience with us. Congratulations on having your offer accepted for your dream property! It's great to hear that you had a positive experience with us. At nesto, we do all that we can to ensure that our client's get the best service possible. We will be sure to pass along the kind words to both Elischa and Alin!

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Simple, fast, and friendly

Simple, fast, and friendly would be how I would sum up my experience with Nesto. Elischa was attentive throughout the whole experience, from getting me a pre-qualification letter in less than a week, to walking me through the pros and cons of different rates I could lock into. Overall I was pleased and also surprised with the service, and would recommend using Nesto.

22 February 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to write us such a positive review. At nesto, we aim to make every clients experience simple and easy from the get go. We are glad to hear that Elischa was able to provide you with that exact service. We will make sure to pass this message on to him and the team.

Have a good day!

Rated 5 out of 5 stars

Awesome Service and Support

Had a great experience and hope to get continued excellent service as I've receive thus far

21 February 2023
Unprompted review
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Reply from nesto mortgages

Hi Antoine 👋

Thank you for your confidence in nesto! We strive to always have and maintain our high level of service. It is part of our mission. ✨

Have a wonderful day❄️

Rated 5 out of 5 stars

Helpful agents - Elischa was great!

I didn't end up going with Nesto, but Eli was very helpful and followed up as requested.

He was able to answer my questions and guide me through the process. While this time due to timelines I didn't choose Nesto, I will consider them again when refinancing.

17 February 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to send us your positive feedback. It is unfortunate that we were not able to partner together, but we are satisfied that we were able to guide and assist you in your mortgage process.
Good luck and we will be glad to look at your file again at renewal.✨

Rated 5 out of 5 stars

They are BEST and that is on PERIOD!!!!

The process was seemless. Jamie and Laura were amazing really. They offered the best rates as well as the best allowance. All the banks only gave a variable apporval of 320k but Nesto gave 450k and gave a better rate than the rest. I will use nesto over and over again. The documentation process was also straightforward and not cumbersome. Plus everything was done online and prompt. I got my full apporval within a week from offer date. They are fast amazing and realible.

13 February 2023
Unprompted review
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Reply from nesto mortgages

Hello Efe, t

Thank you so much for the kind words. At nesto, we do all that we can to ensure that our clients get the best rate we can offer while also providing our clients with a quality customer experience. We are very proud of our online service which is why it's great to hear that you found it as straightforward and easy to use as it is meant to be. We will be sure to pass along the kind words to both Jamie and Laura.

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Simple and professional.

The process was quite simple and it was very nice to have a single contact at Nesto that I was able to call or email to ask lots of questions, and I did!

25 January 2023
Unprompted review
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Reply from nesto mortgages

Hi Rob,

Thank you for giving us such positive feedback! At nesto, we are very proud of the customer experience we provide and we are glad to hear that you feel the same way.

Have a great day! The nesto Team ✨

Rated 5 out of 5 stars

My advisor Nisrine was fantastic!

My advisor Nisrine was fantastic!

She was so knowledgeable and was able to answer all of my questions and provide sound advice! She responded to my emails in a timely manner and even stayed after hours to ensure that my application was completed properly

24 January 2023
Unprompted review
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Reply from nesto mortgages

Thank you for giving us such positive feedback! Our advisors always go above and beyond to ensure that our clients have a great experience and meet their mortgage goals. We will make sure to pass your message to Nisrine and the team!

Have a good day!❄️

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