Net Curtains Direct Reviews 4,776

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and value for money. The ordering process is frequently described as simple and efficient, with many appreciating the user-friendly website and helpful labeling for easy identification. People also highlight the prompt and reliable delivery service, often receiving their orders quickly and well-packaged. However, some customers also noted issues with product accuracy, such as curtains being made to incorrect measurements or arriving with an unexpected tint. A few other people also felt that the quality was not as expected, mentioning poor stitching or labels that were difficult to remove without damaging the product.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery times,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late... See more

Rated 5 out of 5 stars

I have used Net curtains direct for many years. This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed... See more


Company details

  1. #79 of 118 best companies in Interior designer
  2. #18 of 27 best companies in Curtain Shop
  3. #12 of 21 best companies in Curtain Maker and Retailer
  4. #25 of 39 best companies in Window treatment store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I liked the soft fall of the curtain…

I liked the soft fall of the curtain material and the fit is spot on as long as they don't shrink in the wash.

Maybe one or two corners could have been finished a little better

Creases in the middle of the biggest curtain are quite deep, hoping they iron out. Maybe you could advise on that.

20 November 2024
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Christine,

Thank you for your feedback. We're sorry to hear that there were issues with the corners and some creases on your curtains. Creases are normal and occur from the fabric being stored on a roll or they happen in transit but these do normally either drop out when the curtain is hung or they iron out without issue.

Can we please ask whether you have contacted us with some images of this issue? We cannot locate any communication from you with this email address. If not, please could we ask you to do so. This will better enable us to take a look and assist.

Kind Regards
The NCD Team

Rated 5 out of 5 stars

Great Service, Great Selection

There were so many lovely patterns to choose from.
A big pat on the back for me for getting the measurements right, thanks to their easy guide.
A big thank you to the team at Net Curtains Direct for their efficient service and delivery.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Even though one item was missing from my large order, as soon as I emailed to let them know, it was in the post and arrived the next day.
My house now looks bright, clean and cheery with lovely new net curtains.
I am a very satisfied customer, would highly recommend.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We ordered new nets for all our windows, so it was quite a big order. The net we chose was made to measure so each drop was slightly different. When they arrived they were well packaged with each net carefully labelled. Each net was finished beautifully and fitted perfectly. We are absolutely delighted. From ordering to getting the nets delivered was just about 2 weeks. Very efficient service. Special mention to Lauren whose name was on each curtain. Superb work, Would definitely use again and recommend to anyone

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for a speedy service

Thank you for a speedy service. I ordered some voile curtains for a Victorian sash window, they came with the header tape (sorry don't know the name for where you thread through the curtain rod) and were hemmed. Good quality voile.
I would thoroughly recommend.

10 December 2024
Unprompted review
Rated 3 out of 5 stars

Net Curtains Direct offers a decent…

Net Curtains Direct offers a decent range of net curtains with easy ordering and prompt delivery. I ordered the ZOE net curtain, which arrived earlier than expected. While the floral and trellis design with a zig-zag hemline is nice, there were a few minor issues, but their customer service was responsive and resolved it without hassle. Overall, an average experience with room for improvement.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Good service

The website was clear to understand and ordering straight forward. The curtains fit well and look great. No problems

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. Ordered twice. Ordering online was a breeze and the guide provided for ordering net curtains was clear and helpful. The net curtains were great quality and packaged well. I also received helpful updates on the processing of my order.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful, I ordered which was a very easy process and within 2 days have been delivered in perfect condition and required measurements. I would definitely recommend them!!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Quality and speedy delivery

We had a tiny room but the curtains were excellent quality and beautifully finished. Website made it easy to order. The speedy delivery was great and has made the room look so much better in time for Christmas.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE

Recently ordered two net curtains, not cheap!
When they arrived there was only one curtain in package. Phoned them immediately to be told they would let me know after contacting their sewing room. Three days later I phoned again they still hadn’t spoken to sewing room. Another four days nothing from them no curtain.
I WOULD NOT RECOMMEND THIS COMPANY AND WILL NEVER USE AGAIN.

23 October 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Lynda,

Thank you for your feedback and we are sorry to hear that a curtain was missing from your order. Please be assured that despite our Made to Measure orders being made and packed by real people (who do occasionally make mistakes) having a curtain missing from an order is highly unusual so we do apologise for this.

Where the curtains you ordered were completely custom made, this does mean that a dispatching a replacement isn't instant.
We note that we received notification of your on a Friday regarding the missing curtain and we had an update from the workroom confirming the remake on the Monday (the next working day).
The workroom had the missing curtain custom made for you. This then underwent it's final checks and was dispatched to you within 6 working days and sent using a Royal Mail First Class service to ensure this reached you as quickly as possible.

From looking at the tracking, this order was then delivered by Royal Mail for you the following day.

Once again, we do apologise for one of your curtains being missing from your order.

Kind Regards
The NCD Team

Rated 1 out of 5 stars

The quality of the stitching for the…

The quality of the stitching for the price was terrible! I had planned to buy more but will find them elsewhere. So expensive for the quality of the stitching!

18 October 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Robyn,
We're sorry to hear that you aren't happy with the stitching on your order. Can we please ask whether you have contacted us regarding this prior to leaving a review?

Unfortunately we cannot locate an order in your name.

So that we can verify that this was ordered through us and also enable us to help you with this issue please email us at hello@netcurtainsdirect.com with your order number and some images of the issue we'd be more than happy to look into this and assist you.

Kind Regards
The NCD Team

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