NETGEAR Reviews 

I would avoid purchasing the Nighthawk AX12 (RAX120). It drops wifi connection and even their hotfix did not fix it. Their level 1 tech support is all but worthless. All they do is read from a screen and don't listen to what you tell them. They have no idea what they are doing. But they will be happy to sell you an extended warranty and would be grateful if you would give them a good review. Netgear if you want them to have good reviews, train them. Netgear should be ashamed for putting out a router with this kind of problem for almost $500.00. I would look elsewhere

Never had a problem with my router its lasted 3 years so far, always super fast no matter which internet provider I am with

Got the r7000 thinking it was an upgrade from my old linksys......boy was I wrong. I would literally get kicked and blue screened once an hour while gaming (on my ps4). I looked up all the troubleshooting solutions online and I tried doing all of them. It’s like I might as well not have an ethernet cable ffs. I logged into the genie and tried the QOS and I followed all the instructions and nothing worked. It’s the worst router for gaming....hands down. If you are looking to just stream movies and browse the internet then it’s ok but you’ll be regretting it if you are trying to do any gaming. What a waste of money. (Sigh)

I have a WiFi extender from them and when it played up I tried to contact them. No email address works.No phone number. I cannot log in because some idiot entered the purchase date as the expiry date for the 90 days free support.

Did you notice that unlike many other companies they don't read and reply these reviews? They just can't be bothered. They might make good devices but forget about customer care.

Appalling almost non-existant customer support.

Bought a Netgear Nighthawk to replace an older Rangemax router. The prior router worked fine, with rare faults, but couldn't cope with the faster speeds and increased connections of modern day so thought I stick with same brand.

The new router however needs rebooting multiple times a day. I raised a support ticket via their website with some difficulty.

I received an email with some suggestions and questions to answer. I tried the suggestions and monitored for a few days as requested and there was no improvement in performance. I attempted to respond to the provided email, but just received postmaster undeliverable emails back. There's no other address on their email to contact.

I've tried to raise another ticket referencing old ticket number, but cannot - their website seems designed to discourage you from contacting them. You select contact support and are presented with a range of 'how about this?' options, when you just want to contact direct.
This time I cannot raise a contact ticket as one page the next button does not work (Opera) I've tried 2 other browsers (Chrome and Safari) - but the small Contact Support form does not even appear on them.

Useless.

First about netgear x6 I had nothing but problems so I sent it back. So I tried to upgrade to the X8 it broke after 3 days stopped working completely I called Netgear they did all the crap they do to try to fix it nothing work they said you have to send the product back. So then I spent $400 on the x10 . It worked for 3 days and broke. I called netgear they fixed it Then it worked overnight first thing the next morning it's not working again I've been on the phone with her now.

The consumer service is very disappointing. I Have a Netgear ReadyNAS and this product is out of warranty. So I tried to get some help. No email adres or number that you can call. And yes they can help you but you have to pay 50 euro's to get in contact. I replaced the Netgear ReadyNAS with a NAS from an other brand.

Absolutely horrible customer service! They will not stand behind their product, even when you are still in the warranty period!