Network Homes Reviews 

I wish I could leave no star for this networkhomes. They are a no good company, My extractor fan stopped working since May of this year. I live in the basement as it is a basement flat. If I did know that basement are dangerous for health I would not take the flat. I have been calling and complaining almost every day and up until know. They haven’t come to fix the fan. They took the fan out of the bathroom ceiling and leave the wires exposed and the wire is near the bathroom shower hose. They are saying that the wires are not exposed but they are liars. If only I could pose pictures on here I would have posted the exposed wires that is near the shower hose in the bathroom. Since been a tenant of networkhomes I only experienced very poor service from the company. They are unprofessional and don’t know what they are in the office doing. They don’t give me an appointment but saying there was no accept to the property. What kind of slackness is this and unprofessional bad behaviour they are carrying on with. How can you turn up at someone’s house without give them an appointment to carry out work. They are liars and no good company. They are only telling lies because it is been so long I have been calling and complaining to their complaining department but still no one come to fix the extractor fan. Even when I call they tells me someone will call me to give me an update of the work to be done in the property but no one ever called me back. This is pure wickedness. I will soon not of to deal with you people. With this disgusting behaviour. Because by God’s help I am coming out of the property when it is the right time for God to make me leave the property.

Im so upset with my landlords network homes, i have a wetroom shower ( as i am disabled) and yet again its not pumping water away and flooded my bathroom, after reporting it, i called after 4 hrs, was told they are in my area after waiting over 7hrs for plumber i phoned up at 11.15pm to be told the plumbing company they use knocked my door at 8.45 with no response , they certainly DID NOT! was later told they went to wrong adress!! another plumber since been round ( after a 5 hr wait)just said he cant fix it but will submit report..since been told that report was NOT submitted! , phoned out of hours. Advised to phone landlord in morning, its turned into a circus and ive had enough now; im in a lot of pain and struggling with my disability, network homes are just so unreliable, shame on them

Blatant Corruption going on
Bid for one of their homes on Locata home
Shortlisted originally no. 1 - 5 (I have photographic evidence)
Next day I'm 6 -10 ???
Clearly making up the rules a they go along or taking back handers.
when I called them to get an explanation as to you why my position is going down not up of course you guessed it - nobody has gotten back to me. So they are being RUDE and ignoring people on top of being dodgy as hell.
I'm going to complain to the ombudsman I'm a priority as well - it shocking!
Mind you going by the reviews I should actually be happy that they stitched me up. Their reviews are absolutely disgusting. silver lining and all.
I mean I've have been no. 11-20 for a property before and have been asked to go for a viewing
I state again I was shortlisted no.1-5 and I am still waiting to be invited for a viewing???? and for someone to call me BACK to explain why Network Homes runs Locata home different to other housing associations ???

I have been with network homes since 2021.
I always had good experience with them. The property managing team is so approachable and I usually get pretty quick replies from them.
Lovely homes at an affordable rate.

IF I COULD GIVE THEM A ZERO I WOULD, PLEASE DO NOT BUY FROM THESE THIEVES. MY NEW BUILD HAD SHODDY WORKMENSHIP WHEN BUILT LEADING TO NUMEROUS ISSES WITH MY FLAT AND THE BUILDING. VARIOUS LEAKS, REPAIRS SERVIVE IS THE WORSE I HAVE EVER ENCOUNTERED. I DO NOT HAVE THE ENERGY TO GO INTO IT ALL BUT PLEASE BEWARE AND GO ELSEWHERE. DO NOT GET SUCKED INTO ALL THE MARKETING. IT HAS MADE SO MANY OF US STRESSED AND UNHAPPY. SERVICE CHARGE IS £200 A MTH YET THEY GIVE NO PROPER SERVIE BUT RIP YOU OFF. I CANNOT WAIT TO SELL AND GET THE HELL OUT!

Would not give them 1 star,The Neighbourhood team are apoorling i have been reporting on going issues for over 1 year also sent pictures over, I am still being ignored, so I have now contacted CEO as we pay rent service/ charge & nothing is ever done all Neighbourhood do is ignore you I seriously do not no why they get paid for a job they do not do.i have also contacted customer service team & sent them pictures also still nothing.

Tried to speak to a manager in the neighbourhood team but apparently all were too busy, even to call me back later.
If Andree however was in I’m sure she would’ve taken the time to talk to me as she always replies to emails and phone calls.
Sad the others aren’t as efficient.

Horrendous. I am a disabled agoraphobic tenant. Network homes are aware I cannot open any windows or balcony door as they are jammed. The handyman has been out and couldn’t fix it. I have taken time off work as they arranged contractors. The contractors haven’t turned up and have completed the job anyway. This is inhumane and I’m getting quite ill. I have collapsed twice already which as a wheelchair user is very dangerous and I’m starting to fear for my life. No doubt at some point today I will need medical intervention. the temperature in my flat is 30degrees. You can’t keep an animal like this. I am reporting the disgusting treatment of disabled people to as many people as I can.

Worst service continues as I requested repair for my heater nearly 3 months now no action has been taken ,the electric company man came to check after 2 months of request told us he will let Housing know that my storage heaters are very old I am living in this flat for 23 years and still the same heater which now not working but Network is not taking any interest to replace it.0 star

Having resided at a Hertford Heath property since December 2012 with minimal contact with Network Homes, I lost my job and suffered three family bereavements during the pandemic, was in poor health, but had never fallen into arrears at any point before 2021 and was described as 'a model tenant' at the start of that year.

Oakray had been recommending a new boiler for 5 years, however I never complained and was simply grateful to live in the village.

Over the course of March & April 2021, Network Homes tickled themselves by administering draconian debt collection practices whilst fully aware of my situation, including 5 requests for payment in the space of a single hour on 22 March, 2021 by a young lady who enjoyed administering the torment by virtue of her turn of phrase, intent upon causing anxiety & frustration. The same occurred in April 2021 by a brash, but slow-witted, young man - before their Neighbourhood Housing Officer got involved, whom we were told was 'very senior'.

After an unwanted & unnecessary Welfare Visit by Hertfordshire Constabulary in the early hours of 19 May, 2021 (when no one came forth to explain the reasons why), on 26 May, 2021, as a subject with no genuine history of crime, nor criminal intent being denied my Basic Human Rights via maladministration & harassment, six law enforcement officers hauled me out of my home on a set-up in collusion with Network Homes, who wished to avoid Right to Buy liabilities & spare themselves the cost of a new boiler, as may be proven by virtue of the Subject Access Reports and timeline.

Their Complaints Manager, tasked with 'investigating' our complaints, lost his business pre-pandemic, clearly has issues of his own and takes out his personal frustrations upon tenants.

He refused to address the key elements of our formal complaints and appears smitten by the lady who requested payment five times within an hour - after attending my 34 year old cousin's funeral.

They appeared to enjoy the process of tormenting a long term tenant even after I survived what turned out to be a pre-meditated attempted murder under a controversial piece of legislation called Section 136 over the course of 26-27 May, 2021, whilst I was passed fit to return home without the need for any ongoing treatment by 3 x Approved Medical Health Practitioners after 23 hours of degrading, humiliating & inhumane treatment, held against my will by a notoriously corrupt region of police who pleasured themselves by attempting to section a typically sound-minded subject via the means of Human Rights breaches and attrition - demonstrating credibility, whilst posing no threat to myself or others.

We look forward this matter reaching a courtroom when criminal convictions shall surely be passed down to those who caused almost insufferable pain & distress during a challenging phase of life.

Closely tied to Hertfordshire Constabulary & East Herts Council, long term tenants may be at risk - hence it is a matter of Social Responsibility to prevent further potential atrocities of this ilk from occurring.

Due to ongoing torment by Network Homes and their associates who appear more than happy to lend their names to a race hate crime (42/45525/21) and exploiting perceived mental illness / trauma, given the hard evidence accrued, Network Homes shall be proven to be hypocritical & corrupt for preaching the opposite in front of the cameras in July 2021 with their friends within East Herts Council when the facts are disclosed.

I was eventually obliged to leave my home by virtue of harassment & bullying by such peculiar creatures and their associates whom we believe shall be named & shamed in due course, given it is now impossible to safeguard them - and following orders is no excuse when this poses a threat to human life.

Even after I handed in my notice on 7 October, 2022, they felt it best to send an eviction notice.

I offered to leave my curtains, curtain rails, carpet, cooker, microwave, security cameras, bed & furniture for the new tenant, or for such items to be recycled, given the environmental policy of Network Homes / East Herts Council, whilst associates of the latter proposed to charge £575 for what was advertised as a 'free house clearance service'.

Network Homes may not believe themselves to be quite so clever & amusing when the facts of this case are revealed and evidence proves our case beyond all reasonable doubt.

The Housing Ombudsman (Ref - 202119507) has gone 3 months past the designated timeline for a response given the seriousness of their alleged offences.

We can only speculate as to how Network Homes are 'multi award winning' given the general consensus here on Trustpilot.

We are no longer liaising directly with Network Homes, given their extraordinary conduct over the course of this journey.

Simply terrible. The worst customer service ever. They provide an awful service for maintenance, repairs etc but their service charge costs a fortune. It really is a criminal company.

Not even worth 1 star… have been living as a leaseholder in an apartment managed (not really or just for namesake) by NETWORK HOMES for 8 years. And not a single time I can remember that our complaints were dealt with any sort of efficacy.
1. Report to them about anti social behaviour - the best they do is send letters as a warning.
2. Cleaning - done once a week by 1 person (sometimes 2 if you are lucky) - I wish I could put the pictures here to show the standards.
3. Bin area - after numerous complaints they put up some ‘CCTV’ in the bin room (obviously we were charged) - never have they used it to check who has been dumping stuff in the bin room.
And on the top of it, they raise the service charge by £50 every year.l!!!

This is how the company works - You are entitled for your rights but because you are busy in fighting for day to day life and get on with it NETWORK HOMES don't even have courtesy to - recheck what the mistake has been done by NETWORK HOME, in response to issues flagged here a common response to all the reviews by EMILY. Not a great deal when we already have raised the complaints on NETWORK HOME page and haven't got any responses. I don't have mean to attach photographs of my burnt hand other wise would happily do, I know I can even lead this to legal battel because of their negligence it caused to me and my family's health and safety risk.

From Acacia court NW9 9BP, bought this place in April last year and nothing but poor service from Network Homes. Poor service , increase in service charge by over £50pm and the service has got worse, poor response and timing with questions and queries.

AVOID LIKE THE PLAGUE!! I have been waiting for 3 days for them to send somebody to assess my flat which has a leak in the ceiling coming through from the light fitting into my 2 year old's bedroom. Even on the day somebody is meant to visit to make it safe, they lied about knocking on my door when I have been in all day. They won't get the roof repaired for a week! With more rainfall expected this simply isn't safe let alone good enough. And they've just put my rent and service charge up! This is the second time the roof has leaked in the building and its not even 5 years old. Shoddy workmanship and too quick to pass the buck and not take any responsibility or help when needed. I will refuse to pay anymore service charges or rent to them until this fire hazard is rectified. Not the first and I'm sure not the last issue we'll have with them. AVOID AVOID AVOID

I wish I could leave no stars. Network homes and a dishonest and wholly incompetent organisation. In the 15 years I have lived in this shared ownership property they have never made cyclical repairs. Yet they take our rent and service charges every month. We pay into a sinking fund for repairs which is mysteriously empty. They will not tell us where the money has gone. The whole house is falling apart. The windows are rotten and crumbling. To top it off they broke into my property and destroyed my possessions and after three months are still refusing to compensate, or acknowledge wrongdoing. Their complaints department are not fit for purpose, they are bullies.

18/4/23
One star is being too kind to Network Homes.
Their level of incompetance is eye watering. This organisation should not be allowed to operate. There is absolutely no leadership in this organisation. The CEO and senior management team need to be fired. I am reporting them to the Housing Ombudsman and strongly encourage others to also do so.
Update 15/5: The fact it took from 18/4 to 15/5 for NH to respond to my review merely highlights their incompetence. Helen Evans CEO - sort your organisation out or resign!
Update 22/6: I witnessed the NH contractor commit fraud today by back dating H&S checks on scaffolding erected at my property. I have photographic and video evidence. Reported to the HSE and the Housing Ombudsman.

Very very bad company. Ive been a network homes tenant for 19 years. Last year they ended all transfers and the next generation scheme. I asked to submit an application for my son to be homed on the scheme just before it was due to end because he has autism and he is a young man who shares a room with his 17 year old sister. At first they said i cant , so i made a complaint in which i was told i actually can still submit an application . I was told after submission , that they would honour my son application and that he would be homed. This was last march 2022. I called in January of 2023 for an update, just to be told by the same horrible lady called Chrystal from voids and lettings that he wasn't going to be homed. She had no respect or morals and spoke to me with such disrespect and was very manipulative and intimidating. The injustice to wait for a property for 10 months just to discover you have been lied to and deceited. i was potentially waiting for a home that was never coming. i cant get my head around how they are allowed to treat people like this . Its disgusting. I have been through a stage one and stage two complaint with no success and the fact is they refuse to address what this lady actually told me on the phone. I am now taking this up with the Housing Ombudsman. They should not be allowed to operate in this manner and lie to people about getting a property. This left me very distressed and angry to say the least

What a joke. Their response below from network homes just goes to show how incompetent they really are. What does what they have said have anything to do with my son or the fact of what they promised us through the Next generation scheme. In regards to the council, Network homes wasted a whole year for me and my son where i could have approached them last year and applied for housing if network homes had been decent enough to be honest. They deceited me and my son and no matter what response or excuse they make it does not cover the fact that what they did to my family is disgusting. Network homes are a bunch of liars and fraudsters and they should not be allowed to operate in this manner. These reviews here on trust pilot and the ones on Google speak for themselves. Forgot to add that the complaints manager tried to bribe me with £150 compensation to consider the stage 2 complaint closed. The insult!!!!! imagine £150.......of course i refused . Why offer me money if they think they haven't done anything wrong ????

Here's my experience.

There is a wall in my garden that has been leaning for several years and is held up by beams which look unsightly, it now has several cracks and looks as if it will collapse at any time and potentially cause injury.

There is damp in my kitchen, including cupboards used to store food and crockery which has been inspected twice in recent months. Still waiting to hear.

There has been leak in the bathroom coming from a flat above which is taking months to resolve.

A report was made about damaged wall and floor at the front of our house in 2020 when it was first inspected. I followed up a year or so later, there is no record of this inspection.

In November 2022, two years on, Wates eventually come to repair the wall. First they demolish and rebuild a wall that has nothing wrong with it, when I follow up on the wall that needs repairing, I'm told the job has been completed. They had demolished and rebuilt the wrong one, not once but twice! Several weeks later, they come back to supposedly work on the right one, they don't, instead once again, they knock the wrong one down and consequently need to rebuild it.

In December 2022 the job was at last completed, BUT!! the brickie on all three occasions, used no protection on the ground, instead he mixed sand and cement on the grass in our garden which is now ruined, used our food recycling bin to mix his cement, caused damaged to the pathway, and used my electricity to power his pneumatic drill. Three months on, the cement is already crumbling and no one has been back to make the garden decent again. It is still littered with bits of rubble, gloves, and covered with sand and cement. The food recycling bin was left dumped upside down, covered in cement at the bottom of the garden.

I accepted compensation several months ago on the condition the problems would be resolved and I wouldn't have to keep chasing up with phone calls, emails and photos. I was told the work would be overseen and dealt with. several months on, the issues still remain and in some cases have been made worse by cowboys posing as builders.

The final straw, I had two queries recently, so contacted Network twice, was told twice I would get a response within 5 working days. Yesterday, which again is several weeks on, I still hadn't heard back so rang to follow up. I was told both cases were closed and had been resolved, yet I have heard nothing, from anyone!

An email sent to the CEO Helen Evans a few months ago hasn't even been acknowledged.

What is going on? What do I need to do to have these issues resolved?

Please don't suggest I contact customer services, I am sick and tired of chasing up and just want these problems resolved once and for all. This is slowly but surely wearing me down.

It asks for a date of the experience below, this ranges between 2020 and 2023, if not before when beams were first placed to support the garden wall many years ago.

Having a nightmare with Network Homes. Have requested a key fob since December as mine broke off my keys. No reply. After a month of sharing a key with my partner we lost that fob too. I have paid to replace 2 key fobs out of the 4 that I had (one spare that a family member keeps for emergencies and one for a lady who comes to help fortnightly). Network Homes have told me that I am now only allowed 3 fobs and have pretty much suggested that I have deceived them somehow. They disbelieve that I had 4 fobs and are refusing to allow me to have 4, even though this is what I’ve had for 9 years.
They have STILL not replaced the two that I have paid for. I reported it in December and it’s nearly March.
Today we received a letter to say our rent and service charges are going up by £200 a month from April. Again. Outrageous. What service are we paying for???