Never Fully Dressed Reviews 

19,929
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes, highlighting their beautiful designs, unique patterns, and vibrant colors. Many also appreciate the efficient delivery service, noting that orders arrive quickly and are often beautifully packaged. Consumers frequently commend the customer service team for being exceptionally helpful, friendly, and responsive, providing excellent support. However, some customers noted issues with items arriving with defects or not matching expectations from photos. A few also experienced slow customer service responses or delays in receiving refunds and return confirmations, which caused some hesitation for future orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the amazing quality, fantastic designs, and vibrant... See more

Quality

Customers generally express satisfaction with the quality of clothing, praising amazing designs, vibrant... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Customer service

People report positive experiences with customer service, highlighting the staff as extremely friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied


Company details

  1. #364 of 602 best companies in Clothing Shop
  2. #149 of 256 best companies in Ladies' clothes shop

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,929)

1,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely items bought for races

Lovely items bought for races. Very pleased with delivery times and packaging

19 March 2026
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Reply from Never Fully Dressed

So glad to hear this, have the best time wearing NFD ✨

Rated 2 out of 5 stars

I just felt like the quality of the…

I just felt like the quality of the clothing was low quality and returns are really complicated for US residents

18 May 2026
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Reply from Never Fully Dressed

Hi Jessica, thank you for taking the time to feedback, we would be more than happy to assist with any returns via our customer services email love@neverfullydressed.com ✨

Rated 5 out of 5 stars

The dress was beautiful

The dress was beautiful. Too long for me but I still wore it. Got so many compliments on it. Most expensive dress I have ever bought however I felt a million dollars in it.

18 May 2026
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Reply from Never Fully Dressed

Our Tilly's really are special, hope you had the best time wearing yours ✨

Rated 1 out of 5 stars

Order (over £400) never arrived.

Order (over £400) never arrived.
Emails sent to the company to try and retrieve order were ignored. Have had to start a dispute process with my credit card company

18 May 2026
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Reply from Never Fully Dressed

Hi Josie, so sorry to hear this. I can see your email sent today and have asked the team to come back asap to hopefully resolve.
Thank you
TEAM NFD

Rated 5 out of 5 stars

Bright and colourful!

I love bright and colourful clothes with a twist on the quirky designs and the way they're put together, the designs are right up my street - not the cheapest but worth every penny!

18 May 2026
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Reply from Never Fully Dressed

Hi Jan, we love this just as much as we love our cardigans - enjoy wearing yours 🌟

Rated 1 out of 5 stars

Awful experience and still ongoing

Awful experience and still ongoing - I chose pick up location delivery for my order but DPD did not deliver and said they were 'awaiting instructions from sender' that was three weeks ago - I've had no delivery and no refund. I'm really upset about it. This is despite emailing twice now.

18 May 2026
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Reply from Never Fully Dressed

Hi Fiona, sorry to hear this. I can see the team have come back on email and have received your response which they are reviewing now to resolve
Thank you
TEAM NFD

Rated 5 out of 5 stars

Fantastic cardigan

Fantastic cardigan, Soft but structured so it holds its shape. I have had so many compliments on it ! Lovely colour. Very quick shipping. Love it!

18 May 2026
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Reply from Never Fully Dressed

Hi Jean,
Thank you so much for your review!
I am so pleased to hear you love your Blue Fawn Cheryl Cardigan! This is one of our faves too!
We can't wait to see what you purchase next!

LOVE
Team NFD

Rated 5 out of 5 stars

My order arrived swiftly

My order arrived swiftly. I loved the outfits I ordered. I ordered from your petite range and as a 4ft 11in, 65 year old the fit was good. Still a little on the long side but that was to be expected as petite ranges are for 5ft 3in and under. I will definitely be ordering again.

18 May 2026
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Reply from Never Fully Dressed

Thank you so much for your review, we love this! Our petite range is gorgeous, you've picked some beautiful pieces, enjoy wearing NFD 💖

Rated 2 out of 5 stars

Customer service non existent

Lovely clothes but I loathe paying for postage AND returns as it’s impossible to know if something will fit. I did exchange one item but had to return it. Still haven’t had a refund despite chasing them, they don’t seem to answer emails EVER and it’s really frustrating.

30 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Lisa, sorry to hear this. I can see that your refund has been issued for one Cardigan and the other exchanged as requested.
Thank you
TEAM NFD

Rated 1 out of 5 stars

I ordered a dress a month ago

I ordered a dress a month ago, it arrived but did not suit me. I returned it and after several days had acknowledgment that it was received. My annoyance is that some three weeks later my refund has not been received. I have been issued with a gift card which I absolutely don’t want. I have emailed consistently but still not received my money. Extremely annoyed. Drafting a letter to the director listed in the hope that my money (£106) will be returned

11 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Liz,
Thank you for your review and your feedback.
I am so sorry to hear about your issues with your order, and that you have not recieved a response.
Unfortunately I cannot see any correspondence relating to this issue, therefore please reach out to our customer service team: love@neverfullydressed.com so we are able to assist you with your enquiry.

Kindest Regards,
Team NFD

Rated 1 out of 5 stars

Poor customer service

I ordered a dress, when it came didn't suit as the back was too low and couldn't wear a bra, which I couldn't do. Returned dress, took ages for refund and they took £8 from my refund. When queried, which took s while for a reply, stated it was delivery and return charges which I think is ridiculous. I didn't know anything about delivery charge, if I did i wouldn't have ordered it. Im very annoyed about this and will never order from them again. So be aware of this

22 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Heather, sorry to hear your item didn't suit. As per our T's & C's we charge £3.95 for delivery and £3.99 for returns, this is to cover both delivery services applied to the order. We appreciate your feedback
Kind Regards
Team NFD

Rated 5 out of 5 stars

Excellent service

23 February 2026
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Reply from Never Fully Dressed

So glad to hear Mary, enjoy wearing your Dorris skirt - one of our faves 💚

Rated 5 out of 5 stars

Very good service

Very good service

23 March 2026
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Reply from Never Fully Dressed

So great too hear, thank you for your review ⭐ enjoy your dress, a summer classic for us x

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from start to finish! ✨

I contacted the team because the size I needed for the Silver Sequin Mini Jaspre Skirt was sold out, and they were incredibly kind and helpful in guiding me toward the best alternative size for my body shape and measurements.

They answered all my questions with so much care, patience, and honesty, and thanks to their advice I ordered the UK size 8 — and it fits PERFECTLY!

The whole experience felt very personal and genuine, which is quite rare nowadays. I truly appreciated the support, the kindness, and even the discount code they kindly offered me.

I’m so happy with my purchase and with the customer service experience. Thank you again to the lovely team at Never Fully Dressed! 💖

11 May 2026
Unprompted review
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Reply from Never Fully Dressed

WOW thank you Chiara we love to hear this. NFD sequins are our absolute fave, have the best time wearing yours ✨

Rated 5 out of 5 stars

Customer Service is always amazing

Customer Service is always amazing - send a Whatsapp and someone comes back to you super-quick and resolves the issue as soon as they can! So friendly too!

21 May 2026
Unprompted review
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Reply from Never Fully Dressed

Thank you Joanne, we are so happy to hear this and glad we can help ✨

Rated 5 out of 5 stars

Feel good clothes

I love the clothes at Never Fully Dressed, colours and designs are great, clothes you feel good in, dresses and cardigans are fabulous. I only wish the skirts weren't so long as I would buy more of them.

22 May 2026
Unprompted review
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Reply from Never Fully Dressed

Thank you Debbie ✨ Have you tried our petite range? We have skirts on there too ✨

Rated 5 out of 5 stars

I ordered a NFD bikini through Next

I ordered a NFD bikini through Next. It is absolutely gorgeous in real life. Lovely colours. The best part is the fit. As a bigger girl, it's difficult to find supportive bikinis that are not plain black. The bottoms hold me in nicely and are still really comfortable and the top gives great support. Can't wait to wear it on holiday.

21 May 2026
Unprompted review
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Reply from Never Fully Dressed

LOVE this Emma, thank you for letting us know. We love that our ranges are designed for everyBODY ✨ Have the best time wearing your new bikini

Rated 1 out of 5 stars

Disappointing Quality and Misleading Photos

Update: return submitted 12 days ago, still no notification that it was received nor a refund. The order number is 1829514 and we’ve already spoken via email where I received no customer support.

Really disappointed with this purchase. The dress looks nothing like the pictures — the colours are much duller in person and the quality/style didn’t meet expectations at all. The shoulders also won’t stay up properly, so the fit is awkward and uncomfortable. On top of that, I had to pay shipping both ways for a return, which feels unfair for such a misleading product.

20 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Jade, sorry to hear this. We would be happy to review further if you could kindly send details to love@neverfullydressed.com
Thank you
TEAM NFD

Rated 1 out of 5 stars

Fawn Maeva Top says coming soon…

Fawn Maeva Top says coming soon everyone purchased skirt no top for over 3months so skirt cannot be sent back lots and lots reviews contacted customer service twice not one response … needed the top wedding very poor

19 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Julie, sorry to hear your disappointment, the Fawn Lily Top sold out faster than expected and is on it's way back! If you sign up on the product listing you will be notified as soon as available
Thank you
TEAM NFD

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