Never Fully Dressed Reviews 19,737

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and vibrant clothing, highlighting the excellent quality of the products and fabrics. Many people appreciate the fast delivery and efficient return and exchange processes, noting that orders arrive quickly and are handled smoothly. The customer service is frequently described as helpful, friendly, and exemplary, with prompt responses to queries. However, some customers also noted issues with specific items, such as faulty products or discrepancies between the website's depiction and the actual item received. A few other people also felt that customer service was not always good enough, particularly when dealing with returns or unreceived parcels.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the lovely clothes, great colors and... See more

Quality

People report positive experiences with quality, often praising the great materials, vibrant colors, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with some praising the quick delivery and efficient handling... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the uniqueness of the clothing, plus the vibrant colours. The delivery and returns and exchange process is prompt too. The cuff size of the cardigans was too wide however I’ve found a good fix... See more

Rated 5 out of 5 stars

There isn’t a piece from NFD that I don’t feel a million dollars in! Embrace colour, fabrics that flatter, and strut your stuff in style! Fast delivery, easy returns and great social conscience in t... See more

Rated 5 out of 5 stars

Firstly, the promptness in receiving the goods is amazing…I can’t believe how quick the delivery is! Also, I have had a few issues with one item where I have had to return it twice because it was fau... See more

Rated 5 out of 5 stars

Fast shipping, easy return. The products are great quality. I only returned one item because it didn't suit me overall. I've already received tons of compliments on the cardigan. Can't wait to wear th... See more


Company details

  1. #330 of 618 best companies in Clothing Shop
  2. #138 of 258 best companies in Ladies' clothes shop

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful dress, disappointing delivery

The dress is beautiful however I have found the last few dresses I have ordered have arrived very creased. They are layered with the paper but are extremely creased all over which is not what I’d expect from NFD, as a premium brand. I’ve bought many pieces from NFD over the years and the deliveries have always been impeccable. I think they need to do better quality control on this as it weakens their brand and does not reflect their price point in a positive way. Hopefully this is taken as constructive feedback, thank you

24 March 2026
Rated 4 out of 5 stars

Love the Style, Just One Fit Note

I really love the overall design, style and quality of your dresses – they are truly beautiful and unique. You can see the attention to detail and the effort put into each piece.

The only small note I would add is regarding the fit in the bust area. For those of us with a fuller chest, it can feel a bit tight if the fabric isn’t stretchy. However, if I size up, the rest of the dress becomes too loose.

It would be amazing if future designs could allow just a little more room in the bust (especially for non-stretch fabrics), as it would make the fit much more comfortable without compromising the overall silhouette.

Otherwise, absolutely love your pieces and will definitely keep coming back 🤍

21 March 2026
Rated 2 out of 5 stars

Poor customer service

My parcel never arrived and even though this wasn’t the companies fault. I felt enough wasn’t done to find it. I did everything at my end. I contacted the company straight away and the delivery company could have fixed this. The item I wanted was then out of stock, after I had purchased a fascinator, bag and shoes to match the undelivered item. I was incredibly disappointed and customer service was not good enough.

23 March 2026
Rated 5 out of 5 stars

always a great service

I love the whole experience from start to finish.

whether online or in person, the team cannot be more helpful. always leave a lot happier.

thankyou NFD

20 March 2026
Rated 1 out of 5 stars

I still couldnt receive my package

I still couldnt receive my package. Courier here says it is lost and sender says it is delivered to picking point but I dont receive information. Lots of emails for weeks and still not solved. Very unfortunate

20 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look