Never Fully Dressed Reviews 19,739

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and vibrant clothing, highlighting the excellent quality of the products and fabrics. Many people appreciate the fast delivery and efficient return and exchange processes, noting that orders arrive quickly and are handled smoothly. The customer service is frequently described as helpful, friendly, and exemplary, with prompt responses to queries. However, some customers also noted issues with specific items, such as faulty products or discrepancies between the website's depiction and the actual item received. A few other people also felt that customer service was not always good enough, particularly when dealing with returns or unreceived parcels.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the lovely clothes, great colors and... See more

Quality

People report positive experiences with quality, often praising the great materials, vibrant colors, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with some praising the quick delivery and efficient handling... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the uniqueness of the clothing, plus the vibrant colours. The delivery and returns and exchange process is prompt too. The cuff size of the cardigans was too wide however I’ve found a good fix... See more

Rated 5 out of 5 stars

There isn’t a piece from NFD that I don’t feel a million dollars in! Embrace colour, fabrics that flatter, and strut your stuff in style! Fast delivery, easy returns and great social conscience in t... See more

Rated 5 out of 5 stars

Firstly, the promptness in receiving the goods is amazing…I can’t believe how quick the delivery is! Also, I have had a few issues with one item where I have had to return it twice because it was fau... See more

Rated 5 out of 5 stars

Fast shipping, easy return. The products are great quality. I only returned one item because it didn't suit me overall. I've already received tons of compliments on the cardigan. Can't wait to wear th... See more


Company details

  1. #329 of 619 best companies in Clothing Shop
  2. #138 of 258 best companies in Ladies' clothes shop

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top Tier Dress

This dress is incredible. The fit, the sleeves, the length. I sized up 2 sizes. Typically a 16 and got the 20. Glad I did as it just changes the fit of it. I could have just sized up 1 size but glad I went the 2 especially for the length - I'm tall. I think sizing up is the way to go, I feel like despite the fact the dress would fit, it would change the look of it and possibly distort the print.

18 April 2026
Rated 2 out of 5 stars

Warning: NO cash refunds

You can exchange items from the UK, if they have the size you want in stock. Otherwise forget it.
Sizes do not appear to conform to standard UK sizes.
You can have a credit note, but no money returned to your bank account.
The whole returns process is very strange - conducted via WhatsApp.
I will not be ordering from this company again.

2 May 2026
Unprompted review
Rated 2 out of 5 stars

I have been eyeing a certain dress that…

I have been eyeing a certain dress that has been all over your socials for some time and I was disappointed when it arrived and there was a large discrepancy between the size of the top and the elastic in the waist it is the dress that is the drop shoulder long with the crinkly fabric I was very disappointed to have to return both versions of that dress

18 April 2026
Rated 4 out of 5 stars

I loved the quick delivery and…

I loved the quick delivery and turnaround when I needed to return and purchase new items; however, I am surprised by the fit. I am normally a size 26/28. I’ve had to return and will have to return again because size 24 is also extremely large.

18 April 2026
Rated 5 out of 5 stars

Order query

After a wobbly start (a misunderstanding over an order) their customer service in handling my query was excellent! They really could not apologise enough and went out of their way to rectify the issue. As well as offering a discount code as a goodwill gesture of my next order. Well done NFD 😊👏👏

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Beautiful clothes but customer service is shocking ! I was struggling to return an item normally returns are on your orders when buying online but couldn’t find it anywhere so sent message through Facebook and also emailed it’s now 9 days later and they still haven’t replied to me.

22 April 2026
Rated 5 out of 5 stars

AMAZING

I found this company whilst I was looking for a wedding guest dress.

I have ordered 3 dresses so far, and they are all absolutely stunning. The fit is perfect and they are exactly as described.
They are not cheap but well worth the money.....and make in the UK....
You can also get these if you order on line with Next or John Lewis stores..

6 April 2026
Unprompted review

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