The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more
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Review summary
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Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more
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No issues at all with the website or price, but the delivery service really spoilt my experience with Nevisport. Poor tracking, delays, has it disappeared all together? But my boots finally arrive... See more
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I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.
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Company details
- #5 of 5 best companies in Climbing club
- #108 of 125 best companies in Activewear shop
- #77 of 78 best companies in Camping Shop
- #210 of 238 best companies in Men's clothes shop
- #33 of 39 best companies in Running Shop
- #14 of 15 best companies in Winter sport shop
- #205 of 255 best companies in Ladies' clothes shop
Written by the company
Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.
Contact info
Vermont House, 149 Vermont Street, Kinning Park, G41 1LU, Glasgow, United Kingdom
- 01397 704921
- orders@nevisport.com
- www.nevisport.com
3.9
Great
3k reviews
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Pleased with my purchase. Feels comfortable to wear.
The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap which is what I wanted. It looks as if the rain cover will sit nicely over the top of the rucksack between the straps and top and not ping off like it has with previous rucksacks. The communication with regards delivery and tracking was muddled and incorrect but the goods did turn up just after the 3-5 days quoted.
18 June 2026
Reply from Nevisport
Hi Judy,
We appreciate you sharing your positive feedback about the rucksack's features and value. We are glad the waist/hip strap meets your needs and that the rain cover seems promising. We acknowledge your comments regarding the delivery communication and are reviewing our processes to ensure clearer updates for future orders. Thank you for your review.
Kind Regards
Nevisport
Competitive prices
Competitive prices, always find what im looking for. Delivery is excellent
16 June 2026
Reply from Nevisport
Hi Mrs Ross,
We appreciate you sharing your feedback. We are happy to hear that you find our prices competitive and that you always find what you are looking for.
Kind Regards
Nevisport
Really informative on delivery times.
3 June 2026
Reply from Nevisport
Hi Matthew,
We are so pleased to hear that you found our delivery times informative. We appreciate you taking the time to share your positive feedback.
Kind Regards
Nevisport
Sent the wrong item
Sent the wrong item and still haven’t confirmed what they plan to do about it
16 June 2026
Reply from Nevisport
Hi Rob,
We are very sorry to hear about the incorrect item you received. I can see that our team contacted you this morning to arrange a return. Thank you for your patience.
Kind Regards
Nevisport
Reply from Nevisport
Hi Susan
Thanks for taking the time to leave feedback. It's great to hear that you had a positive experience shopping with us.
Kind Regards
Nevisport
Terrible
Terrible. I was unable to collect my parcel from the collection point that it had been taken too, following a missed delivery. I contacted the courier to receive a collection code, but was unable to get through to them. I contacted Nevisport, they also did not respond.
15 June 2026
Reply from Nevisport
Hi Sara,
We sincerely regret the difficulties you experienced with your parcel collection and the lack of response from both the courier and our team. We understand your frustration.
Kind Regards
Nevisport
A good sale and very good with delivery…
A good sale and very good with delivery recommend.
15 June 2026
Reply from Nevisport
Hi Ant,
We appreciate your positive feedback. We are glad you were pleased with our sale and efficient delivery service. We hope you enjoy your purchase.
Kind Regards
Nevisport
Reply from Nevisport
Hi Clive,
We're so glad you found our Oboz shoes to be a good value and appreciated our delivery tracking. Thanks for shopping with us.
Kind Regards
Nevisport
If I could leave a zero star review I…
If I could leave a zero star review I would do. I ordered a sun hat exactly a week ago and received an order confirmation and advised that tracking information would be forwarded once the item was dispatched. A week later I'd received no further updates so contacted Nevisport customer services. They advised me that the item was out of stock and stated they would refund in 3 to 5 days. This is absolutely shocking. How did it take a week and for me to chase them before they thought to let me know. I'll never purchase from them again
29 June 2026
Unprompted review
Reply from Nevisport
Hi Mr Coombes,
We are truly sorry to hear about the frustrating experience you had with your recent order and the delay in communication regarding the item being out of stock. We understand your disappointment and appreciate you bringing this to our attention. We will investigate this issue to prevent similar situations in the future.
Kind Regards
Nevisport
Reply from Nevisport
Hi Linda
We're glad you enjoyed your experience. We appreciate your feedback. Thanks for shopping with us.
Kind Regards
Nevisport
Terrible service
Terrible service, item took over a week to be delivered and when I contacted customer services they never responded to my query. To make matters worse after having no contact whatsoever from customer services they emailed me asking me how I rate the support I received!
10 June 2026
Reply from Nevisport
Hi Carl,
We sincerely apologize for the delayed delivery and lack of response from our customer service team. We are actively investigating this to prevent recurrence.
Kind Regards
Nevisport
Returns process unclear
Very unclear about returns process for items. Ordered 2 pairs of saxx boxers. It was clear on opening the first pair that they were the wrong size. Not tried on and NS refused refund.
Nothing on the product page to indicate they were not returnable. And nothing during checkout either. It’s buried in terms and conditions.
Companies like step1 etc allow this, even Marks and Spencer. No reasoning with them. Delivery is a nightmare, sourced from different stores. Delivered at different times and had to chase. Used NS a few times. They can be competitive on price occasionally, but never again.
10 June 2026
Reply from Nevisport
Hi SB,
We appreciate you sharing your experience regarding our returns process and delivery. We understand your frustration with the boxer shorts and the clarity of our policies. Unfortunately, underwear is non-returnable for hygiene reasons. Your feedback is valuable as we strive to improve.
Kind Regards
Nevisport
Excellent all around!
8 April 2026
Reply from Nevisport
Hi Nick
Thanks for taking the time to leave a review. It's great to hear that you had a positive experience shopping with us.
Kind Regards
Nevisport
Reply from Nevisport
Hi Jeremy
Thanks for taking the time to leave a review. It's great to hear that you had a positive experience shopping with us.
Kind Regards
Nevisport
Great price and prompt delivery
9 June 2026
Reply from Nevisport
Hi
We appreciate your positive feedback. We are happy you were satisfied with our prices and prompt delivery.
Kind Regards
Nevisport
Reply from Nevisport
Hi Rachel,
We appreciate your feedback. We are happy you enjoyed our quick service. Thanks for shopping with us.
Kind Regards
Nevisport
Quality jacket at a good price.
Quality jacket at a good price.
Company very easy to deal with and kept me informed between me placing the order and my package arriving.
Very happy with my purchase.
9 June 2026
Reply from Nevisport
Hi Graeme,
We're so pleased you're happy with your jacket and found our service easy to deal with. We appreciate your positive feedback.
Kind Regards
Nevisport
Quick delivery and good price…Thanks
9 June 2026
Reply from Nevisport
Hi David,
We appreciate your positive feedback. We are happy you were satisfied with our service. Thanks for shopping with us.
Kind Regards
Nevisport
Product sent with security tag…
Product sent with security tag attached. Could not contact the company to send it back. Terrible customer service. I was not able to contact the company for a returns label. After five days of trying I smashed the tag off, this damaged the product. They have replied quicker to my trust pilot review quicker than my issue. What a joke.
9 June 2026
Reply from Nevisport
Hi Jon,
We appreciate your feedback regarding the security tag and contact issues. Our records show that our customer service team spoke to you on the phone and by email on several occasions to arrange for the item to be returned to us for the tags to be removed. You then attempted to remove the security tag yourself and damaged the item. We regret the inconvenience caused.
Kind Regards
Nevisport
Reply from Nevisport
Hi Eric
Thanks for taking the time to leave feedback. We are pleased to hear that you had a positive experience shopping with us.
Kind Regards
Nevisport
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