Nevisport Reviews 

3,164
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,855 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products available, often finding items at very competitive prices. Many people also highlight the smooth and easy ordering process, appreciating the efficient service and helpful assistance received. Reviewers frequently express satisfaction with their purchases, noting that products are as described and meet their expectations. However, some people mentioned significant issues with delivery services, often citing delays, poor tracking, and problems with specific couriers like DHL. A few customers also experienced receiving incorrect items or incomplete orders, leading to frustration. Additionally, some reviewers noted difficulties with product sizing or the return process, including slow refunds or lack of clear return information.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and speedy... See more

Product

Customers consistently note positive experiences with product, often praising the great quality and price of... See more

Order

Customers had ambiguous experiences with order, with some praising the fast delivery and easy process, noting... See more

Price

Reviewers mention positive feedback about price, consistently finding great deals and competitive pricing on... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and super efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more

Company replied

Rated 4 out of 5 stars

Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more

Company replied

Rated 4 out of 5 stars

No issues at all with the website or price, but the delivery service really spoilt my experience with Nevisport. Poor tracking, delays, has it disappeared all together? But my boots finally arrive... See more

Company replied

Rated 4 out of 5 stars

I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.

Company replied


Company details

  1. #5 of 5 best companies in Climbing club
  2. #111 of 127 best companies in Activewear shop
  3. #78 of 79 best companies in Camping Shop
  4. #209 of 237 best companies in Men's clothes shop
  5. #33 of 39 best companies in Running Shop
  6. #14 of 15 best companies in Winter sport shop
  7. #204 of 256 best companies in Ladies' clothes shop

Written by the company

Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.


Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

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3.9

All reviews

(3,164)

1,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, price and delivery. Very Happy

3 June 2026
Nevisport logo

Reply from Nevisport

Dear Dave,

We appreciate your positive feedback. We are happy you were pleased with our product.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Easy website to negotiate and prompt…

Easy website to negotiate and prompt delivery.

3 June 2026
Nevisport logo

Reply from Nevisport

Dear Lisa Jack,

We appreciate your feedback. We are happy you found our website easy to use and received prompt delivery.

Kind Regards

Nevisport

Rated 1 out of 5 stars

Scuffed/Damaged Boots Received. Replaced by Nevisport with an even worse pair

Ordered Scarpa boots and another pair of boots and a jacket. Jacket received initially and returned as too big. Enquired where the two pairs of boots were and customer services replied that two pairs of socks were being sent separately. Queried that obviously and replied the footwear would be sent.
One pair was ok the Scarpa boots were scraped and scuffed. Contacted customer services and sent photos requesting a replacement pair. Returned to Nevisport with their label. Received a second pair which were worse. Scuffed, obviously from the creased leather over the toe area they had been tried on numerous times. No Scarpa labels, these had been removed. Contacted customer services again, with photos of the boots. Another label to return. Posted on 9th, delivered on 11th, still no refund on 18th June. Emailed requesting refund today, but would not recommend based on this experience.

9 June 2026
Unprompted review
Nevisport logo

Reply from Nevisport

Dear J Robertson,

We appreciate you taking the time to share your detailed feedback regarding your recent orders and the issues encountered with the Scarpa boots. We are truly concerned to learn about the condition of the footwear you received and the subsequent difficulties with the return and refund process. We are actively reviewing your experience to identify areas for improvement in our service and product quality.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Excellent.

Great price on some Rab climbing pants. Quick delivery. Recommend online shop/Seller.
Thank you A+

1 June 2026
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Reply from Nevisport

Dear adrian,

We are so glad you found great climbing pants and appreciate your kind words about our quick delivery. Thank you for recommending us!

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great Service

item was
returned and refund promptly done. item was ok but didnot suit me..
Will use this compamy again,as prices are good

2 June 2026
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Reply from Nevisport

Dear Paul,

We're glad to hear your return and refund were handled promptly. We appreciate your positive feedback and look forward to serving you again!

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great product

Great product, price and delivery

2 June 2026
Nevisport logo

Reply from Nevisport

Hi Deborah,

We appreciate your positive feedback. We're glad you enjoyed your experience. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price and service

Great shows, great price and super efficient service - thanks!

2 June 2026
Nevisport logo

Reply from Nevisport

Hi Simon,

We appreciate your positive feedback. We are happy you were pleased with our products and service. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 3 out of 5 stars

Poor communication regarding split…

Poor communication regarding split delivery and schedule. Whilst some delay may be attributed to the courier, the delivery schedule altered three times.

2 June 2026
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Reply from Nevisport

Hi Gary,

We appreciate your feedback regarding the delivery communication and schedule changes. We are reviewing our processes to prevent future issues.

Kind Regards

Nevisport

Rated 5 out of 5 stars

The Scarpa Crux are my goto shoes

The Scarpa Crux are my goto shoes for easy rock climbing, scrambling, hiking and mountain biking in dry conditions as they are so comfortable, grippy on rock and trails and very very robust. I've had at least half a dozed pairs over the decades working as Scottish guide and spending all summer in the alps and still use the old worn ones when equipping new routes and gardening in my backyard in the Scottish Highlands. They are so durable and comfortable and never seem to wear out! As always a great selection and keen prices from Nevisport and great to see these Scarpa shoes on sale before we head back out to the French Alps.

2 June 2026
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Reply from Nevisport

Hi Ron,

We are so pleased to hear that the Scarpa Crux shoes have been such a reliable and enduring companion for your diverse adventures, from guiding in Scotland to summer in the Alps. It's wonderful to know they've provided such comfort and grip for so many years. We appreciate your kind words about our selection and prices.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price

Great price. Great service :-)

1 June 2026
Nevisport logo

Reply from Nevisport

Hi Tom,

We're glad you enjoyed our service and pricing. Thank you for your positive feedback and for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Been out walking in this lovely weather…

Been out walking in this lovely weather and wearing my new trekking sandals. They are light and comfortable. The price was even better.

1 June 2026
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Reply from Nevisport

Hi Warren,

We're happy to hear you're enjoying your new trekking sandals, especially in this lovely weather. We appreciate your kind words about their comfort and value.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Back again for more bargains

Second time using the online version of Nevisport and I couldn't be happier.
Good selection of products and finding items I want at a reduced price is a bonus. Fast shipping which is free at a price point.

1 June 2026
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Reply from Nevisport

Hi Christian,

We are so happy to hear you had another excellent experience with our online store. We truly appreciate your kind words about our product selection, reduced prices, and fast, free shipping. Thank you for your continued support.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Ordering simple

Ordering simple, jacket exact size and colour, as ordered; packed and delivered promptly.

23 May 2026
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Reply from Nevisport

Hi Peter,

We are so glad to hear your order was perfect and delivered promptly. Thank you for your wonderful feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Amazing service

Amazing service. I purchased two items but one had to be returned as it didn’t fit well. Returned via Asda, no hassle and good communication every step of the way. Quick refund.

1 June 2026
Nevisport logo

Reply from Nevisport

Hi

We are so glad to hear you had a positive experience with your return and refund. We appreciate your kind words about our service.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great Price

Great Price, Great Service

29 May 2026
Nevisport logo

Reply from Nevisport

Hi Matthew,

We're glad you enjoyed our service and pricing. Thank you for your positive feedback and for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great shop

Good bargains great fashion always buying on every visit..

24 September 2025
Nevisport logo

Reply from Nevisport

Hi Stephen ,

We appreciate your kind words. We are so glad you enjoy our fashion and bargains on every visit. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Bargain purchase

Bargain purchase, delivery quickly and as described

29 May 2026
Nevisport logo

Reply from Nevisport

Hi Amy,

We are delighted you are pleased with your purchase and our quick delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Excellent sales team and service I purchased an item from Nevisport…

I purchased an item from Nevisport unfortunately it wasn’t suitable for me, it was an expensive item and I contacted them to explain my circumstances, all I can say is that they were absolutely excellent, they immediately gave me return postage label and I return the item which was refunded without question, I would highly rate this company and will certainly use them in future, i’ve experienced difficulty in returning items to some very major stores, but these are 2nd to none in the quality of service and professionalism. Excellent company.

28 May 2026
Nevisport logo

Reply from Nevisport

Hi Rick ,

We are so glad to hear about your positive experience with our returns process. It is wonderful to know that we could assist you efficiently and professionally. Thank you for your kind words and for choosing us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Quality hiking boots used this company…

Quality hiking boots used this company before a couple of times promot service fast delivery highly recommend

6 April 2026
Nevisport logo

Reply from Nevisport

Hi Helen,

We are delighted to hear you are pleased with the quality of our hiking boots and our prompt service. Thank you for your kind words and recommendation.

Kind Regards

Nevisport

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