Newby House Interiors Reviews 

755
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting that items look stunning, feel very comfortable, and are sold at extremely competitive prices compared to other shops. People also love the seamless ordering process and the reliable delivery service, explaining that items arrive promptly, are well packaged, and are handled with great care by polite drivers. Some reviewers were not happy with minor product defects, missing parts, or occasional malfunctions discovered upon delivery. However, consumers mentioned that these unexpected problems were quickly handled by the professional support team, who efficiently provided replacements and ensured everything was fully resolved.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and beautiful design of their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and in... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the excellent products... See more

Order

Customers had positive experiences with order, noting that the ordering process was straightforward and easy.... See more

Price

People report positive experiences with price, consistently praising competitive costs and great savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two oak lamp tables online. These arrived a few days later well packed and we are very happy as they were exactly what we needed. We wanted quality finished furniture and they certainly t... See more

Company replied

Rated 5 out of 5 stars

I purchased a fire from Newbyhouse interiors. A very reliable company and best prices. I was informed re delivery date, arrived on time. Expertly packed. Delivery guys were smashing, unpacked, s... See more

Company replied

Rated 5 out of 5 stars

We have just received excellent service from Richard. We ordered some dining chairs on Monday and they were delivered on Wednesday. Unfortunately three of the legs were damaged but these were replaced... See more

Company replied

Rated 5 out of 5 stars

The service from this company is first class. We ordered an inset fire which was competitively priced and it was delivered as promised. The fire was installed and looked amazing but unfortunately it... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Cane Furniture Shop
  4. Office Furniture Shop

Written by the company

Newby House Interiors is a family-run furniture retailer with over 18 years of online trading experience. Established in 2008, we specialise in quality furniture for every room of the home, including living, dining, bedroom, home office, conservatory and outdoor furniture. As a family business, we pride ourselves on offering knowledgeable, personal service alongside competitive pricing. We work directly with many of the UK's leading furniture manufacturers and brands, including Bentley Designs, Baumhaus, Desser, Old Charm, Jual and many more, allowing us to offer a carefully selected range of contemporary, traditional and handcrafted furniture. From stylish dining sets and solid oak furniture to recliners, garden furniture and electric fireplaces, our aim is simple: to provide quality products, honest advice and excellent customer service from order through to delivery. Thousands of customers across the UK have trusted Newby House Interiors for their furniture purchases, and our commitment to service continues to be reflected in our 5-star reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(755)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and so helpful

Excellent service and so helpful, Richard went that extra mile to make sure our shopping experience was faultless, from initial enquiry to product being delivered couldn’t have gone smoother, lovely set of eight dining room chairs which almost match our worn out set, they look so good and are very comfortable and the quality seems excellent. Would not hesitate to recommend Newby House Interiors and when next in need of furniture I know where to look first. Thank you again Richard, perfect service, from a very satisfied customer.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with our coffee…

Absolutely thrilled with our coffee table. Beautiful product. Very quick delivery. We were so pleased that we then ordered the matching lamp table to go with it. Would have no hesitation in recommending this very reliable company.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth a 5 star review!

Definitely 5 star in terms of the value and quality of goods, customer service and after-sales support.

It’s not until an issue arises, that a business reveals its full level of customer service. For me, issues did occur - albeit solely the fault and responsibility of an independent courier. Nevertheless, Richard from Newby House Interiors provided exceptional support in order to resolve the matter.

Richard endeavoured to resolve this issue in a timely manner, with excellent communication and customer care throughout. He liaised with the supplier and ensured that the product was delivered and assembled to my satisfaction.

Delighted with the quality of the furniture. I would most certainly recommend Newby House Interiors and consider them for future purchases.

19 May 2026
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Mark,

Thank you very much for such for your review. We’re really pleased to hear you were happy with the furniture, customer service, and after-sales support. Whilst it’s always frustrating when issues arise, I’m glad we were able to work with the supplier and courier to get everything resolved to your satisfaction.

Thank you for your patience throughout and for the recommendation.

We’d be delighted to help again in the future.

Rated 5 out of 5 stars

Highly recommended

Firstly, there was an excellent range of products available in the category we were searching (garden furniture). We ordered over the Christmas period and delivery was arranged in the New Year. As stated online the delivery driver and his mate carried the furniture through to the patio in our back garden. Would highly recommend for quality and service.

29 December 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi,

Thank you very much for your kind review. We’re really pleased to hear you found the right garden furniture and were happy with both the quality and service you received. It’s also great to know the delivery team placed the furniture exactly where you wanted it.

Thank you for choosing Newby House Interiors. We really appreciate the recommendation and would be delighted to help again in the future.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

I would highly recommend Newby House…

I would highly recommend Newby House Interiors. Extremely keen price and Roger contacted me updated on my delivery

20 February 2026
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi David,

Thank you very much for your kind review.

We’re really pleased to hear you found the right garden furniture for your needs and that the delivery service met your expectations. It’s great to know the furniture was delivered all the way through to your patio as promised.

Thank you for choosing Newby House Interiors. We really appreciate the recommendation and would be delighted to help again in the future.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Purchased a bed from Newby House…

Purchased a bed from Newby House Interiors and can’t rate them highly enough.
Richard was an absolute pleasure to deal with and their customer service is excellent
Will definitely order from them again
quality furniture well packaged and at great prices with super delivery ⭐

11 May 2026
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi,

Thank you very much for your kind review.

We’re really pleased to hear you’re happy with your new bed and that the furniture, packaging, pricing, and delivery all met your expectations.

Thank you for your kind comments regarding the customer service. It was a pleasure assisting you, and we really appreciate your recommendation.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Pre ordered a Bookcase & Corner Unit…

Pre ordered a Bookcase & Corner Unit from Newby, Was advise by Richard of a delay & offered a refund if this was not acceptable but went ahead as I wasn't in a hurry, kept well informed about delivery throughout. A small problem with the corner unit was quickly rectified, These people really look after their customers & a lot of other companies could learn from them.

2 April 2026
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Les!

Thank you very much for your kind review. We’re really pleased to hear you were happy to wait for the pre-order items and that the communication throughout kept you well informed.

Whilst it was unfortunate that there was a small issue with the corner unit, we’re glad it was resolved quickly for you.

Thank you for your patience and for your kind comments about our customer service. We really appreciate your recommendation.

Kind Regards
Richard
Newby House Interiors

Rated 5 out of 5 stars

Happy Customer

Wanting to complete my bedroom I found that Newby House Interiors was stocking the same range. I ordered a chest of drawers and it was delivered very quickly (order 17/07 and delivery 1/08). Great service. I would use them again with no hesitation.

1 August 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Jacqueline,

Thank you very much for your kind review. We’re really pleased to hear you found the matching chest of drawers you were looking for and that it was delivered quickly.

Thank you for choosing Newby House Interiors.
We’re delighted you were happy with the service and would be pleased to help again in the future.

Kind Regards
Newby House Interiors

Rated 4 out of 5 stars

Excellent service…

I had concerns that my order could be delayed, so I made contact with Newby House Interiors, and my order was delivered on time, very well-packaged and undamaged.

1 August 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Brian,

Thank you very much for your review.

We’re pleased to hear your order arrived on time, well packaged, and in perfect condition. We’re also glad we could provide reassurance when you contacted us regarding the delivery timescale.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind Regards
Newby House Interiors

Rated 5 out of 5 stars

Recent purchase Inset fire.

My daughter recently purchased a "Inset fire unit "from Newby.After fitting into a newly constructed fireplace
we discovered that the fire was not working.Fault codes pointed to a faulty temp sensor.When i contacted Newby, Mr Lloyd the owner pulled out all the stops to sort out the problem, and when it seemed a replacement sensor was not available, he arranged for us to receive a complete fire box free of charge.
Can't praise them enough. 10 out of 10.

30 October 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Eric,

Thank you very much for such a kind review. We’re really pleased we were able to get the issue resolved for your daughter and ensure she could enjoy her new fire. Whilst faults are thankfully rare, we always try to find the quickest and most practical solution when they do occur.

Your comments are greatly appreciated, and we’re delighted that you were happy with the outcome.

Kind Regards
Richard
Newby House Interiors

Rated 5 out of 5 stars

Reclaimed Wood Coffee Table

Ordered a coffee table made with reclaimed wood.
It arrived within a few days, on time and well constructed, packaged and presented. It's lovely.
Would have no issue at all ordering from Newby House Interiors in future.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I love the chairs I bought from them

I love the chairs I bought from them
My family also likes them and they say they cannot get up after sitting in them as they feel so comfortable.
Amazing value and quality
Can’t wait for my next item

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality furniture

I purchased a Bentley Designs Wide Tivoli Dark Oak Sideboard from Newby House Interiors and had a very positive experience.

The ordering process was straightforward, communication was clear throughout, and the item arrived exactly as described. The quality of the Bentley Designs furniture is excellent and the sideboard looks fantastic in the room.

It’s always reassuring to deal with a small independent retailer that clearly cares about customer service. I would happily recommend Newby House Interiors and would purchase from them again.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen table

I ordered a beautiful painted and oak top kitchen table last July. It's exceptional quality and I would definitely buy again from Newby House interiors and would highly recommend their top quality products

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful chairs

Beautiful chairs, good price, fast delivery. We’re using our dining room again as we have comfortable chairs ☺️

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Frst Class

Absolutely first class communication before and after delivery of my beautiful table, genuinely concerned that I had received it and everything was okay. Would really recommend this Company and their lovely products.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

High calibre bookcases

Ordering process was very easy. Delivery time was quite quick considering the two bookcases were made specially. Although expensive the products are excellent, of top quality. They look just right in our hall and were just what I needed to hold a good many books. Apart from their use, they look fine as pieces of furniture.

16 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look