Newby House Interiors Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting that items look stunning, feel very comfortable, and are sold at extremely competitive prices compared to other shops. People also love the seamless ordering process and the reliable delivery service, explaining that items arrive promptly, are well packaged, and are handled with great care by polite drivers. Some reviewers were not happy with minor product defects, missing parts, or occasional malfunctions discovered upon delivery. However, consumers mentioned that these unexpected problems were quickly handled by the professional support team, who efficiently provided replacements and ensured everything was fully resolved.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and beautiful design of their... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and in... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the excellent products... See more

Order

Customers had positive experiences with order, noting that the ordering process was straightforward and easy.... See more

Price

People report positive experiences with price, consistently praising competitive costs and great savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two oak lamp tables online. These arrived a few days later well packed and we are very happy as they were exactly what we needed. We wanted quality finished furniture and they certainly t... See more

Company replied

Rated 5 out of 5 stars

I purchased a fire from Newbyhouse interiors. A very reliable company and best prices. I was informed re delivery date, arrived on time. Expertly packed. Delivery guys were smashing, unpacked, s... See more

Company replied

Rated 5 out of 5 stars

We have just received excellent service from Richard. We ordered some dining chairs on Monday and they were delivered on Wednesday. Unfortunately three of the legs were damaged but these were replaced... See more

Company replied

Rated 5 out of 5 stars

The service from this company is first class. We ordered an inset fire which was competitively priced and it was delivered as promised. The fire was installed and looked amazing but unfortunately it... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Cane Furniture Shop
  4. Office Furniture Shop

Written by the company

Newby House Interiors is a family-run furniture retailer with over 18 years of online trading experience. Established in 2008, we specialise in quality furniture for every room of the home, including living, dining, bedroom, home office, conservatory and outdoor furniture. As a family business, we pride ourselves on offering knowledgeable, personal service alongside competitive pricing. We work directly with many of the UK's leading furniture manufacturers and brands, including Bentley Designs, Baumhaus, Desser, Old Charm, Jual and many more, allowing us to offer a carefully selected range of contemporary, traditional and handcrafted furniture. From stylish dining sets and solid oak furniture to recliners, garden furniture and electric fireplaces, our aim is simple: to provide quality products, honest advice and excellent customer service from order through to delivery. Thousands of customers across the UK have trusted Newby House Interiors for their furniture purchases, and our commitment to service continues to be reflected in our 5-star reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(755)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable professional companyurchased a fire from Newbyhouse…

I purchased a fire from Newbyhouse interiors.
A very reliable company and best prices.
I was informed re delivery date, arrived on time. Expertly packed.
Delivery guys were smashing, unpacked, set up and took all packaging with them.
Dealing with this company was delightful, no problems at all.
I highly recommend.

5 May 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Janice,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the pricing, communication, and delivery service, and that everything arrived on time and was set up smoothly. It’s great to know the delivery team made the experience so positive.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Excellent customer service and cheaper…

Excellent customer service and cheaper than anyone else
Was delivered on time
Would buy again

26 June 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Mark,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the customer service, pricing, and on-time delivery.

Thank you for choosing Newby House Interiors. We’d be happy to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Really pleased with our marble coffee…

Really pleased with our marble coffee table , really speedy delivery, great communication, would recommend this company to anyone wanting to buy quality furniture.

17 October 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Glen,

Thank you very much for your kind review. We’re really pleased to hear you’re happy with the marble coffee table, delivery speed, and communication throughout.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Beautiful product (dining table…

Beautiful product (dining table purchased) and great service.
No delays and all delivered with no problems either.
Cannot fault these guys so giving all starts.

26 November 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Natasha,

Thank you very much for your kind review. We’re really pleased to hear you’re happy with the dining table and that everything was delivered on time with no issues.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Sideboard arrived promptly

Sideboard arrived promptly, at the time stated, it was unpacked and positioned as requested by very helpful delivery men. I am delighted with the sideboard which looks very modern. My daughter was so impressed that she has ordered one too. I wouldn’t hesitate to buy again from Newby House Interiors.

31 October 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Sally,

Thank you very much for your kind review. We’re really pleased to hear the sideboard arrived on time, was set up as requested, and that you’re delighted with how it looks. It’s also lovely to hear your daughter was impressed enough to order one too.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing, item was well packaged and delivery was fast.

21 September 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Peter,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the pricing, packaging, and fast delivery.

Thank you for choosing Newby House Interiors. We’d be happy to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Great furniture exactly as described…

Great furniture exactly as described and arrive in expected timeframe. Company don’t usually ship to my location but reached out and made arrangements to ensure my order was completed! Definitely recommend

19 June 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Molly,

Thank you very much for your kind review. We’re really pleased to hear the furniture arrived exactly as described and within the expected timeframe, and that we were able to make arrangements to deliver to your location.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

I purchased a GFA Iowa reclining chair…

I purchased a GFA Iowa reclining chair from Newby in late August 2025. A well known High Street furniture chain sell exactly the same model under a different name (the Olaf Leather power recliner) but one of the salesperson in the local store let slip that the model was actually a GFA model.
Newby House sell the exact same model for approximately £600 less
Regardless of the substantial difference in price, the service from Newby was exemplary; the chair was delivered within a week of payment.
I was able to track exactly where my delivery was on the day (Newby use a third party for delivery) and the delivery chaps brought the recliner into my lounge, set the chair up for me, ensured i was happy with it and then took all the packaging away.
Highly recommend Newby and their third party delivery company

30 August 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Simon,

Thank you very much for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the pricing, delivery timescale, and the service provided both by ourselves and the delivery team. It’s great to know everything went smoothly from tracking through to setup and packaging removal.

Thank you for choosing Newby House Interiors and for the recommendation. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Excellent experience

Ordering was very straightforward and queries that I had were answered very clearly. Contact with the company was easy. It's always good to have an experienced person on the end of the telephone, which was answered immediately. Our goods were delivered in excellent condition and on time with good notification. We were extremely happy with everything ordered. We would not hesitate to use Newby Interiors again, and would highly recommend them to family and friends

9 June 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi,

Thank you very much for such a detailed and kind review. We’re really pleased to hear ordering was straightforward, your queries were answered clearly, and that you found it easy to get in touch with us.

It’s great to know delivery arrived on time, in excellent condition, and that you were happy with everything overall.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Reliable company

Reliable company, delivered exactly as promised. Four beautiful dining chairs, comfortable, excellent quality, already assembled, everything as described, no wonky legs (!) (which is an issue I have seen with reviews for dining chairs on other suppliers' sites) and all was well-packaged and protected. Thank you.

12 May 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi,

Thank you very much for your kind review. We’re really pleased to hear the dining chairs arrived exactly as promised, were comfortable, well packaged, and finished to a high standard.
It’s great to know everything was as described and ready to use straight away.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Answered my questions about the chair.

13 December 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Helen,

Thank you for your review. I’m pleased we were able to help answer your questions about the chair.

Thank you for choosing Newby House Interiors. We’d be happy to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Absolutely delighted with the prompt…

Absolutely delighted with the prompt friendly service, would highly recommend this business.

6 November 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the prompt and friendly service.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Excellent Service!

Bought a coffee table from Richard at a great price. Delivery went smoothly & the company highly recommended!

16 August 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Chris,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the coffee table, pricing, and that delivery went smoothly.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Very happy with our new shelving unit…

Very happy with our new shelving unit from Newby. All delivered on time and easy to assemble. Good quality construction and good price. Thank you.

13 December 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Natalie,

Thank you very much for your kind review. We’re really pleased to hear you’re happy with the shelving unit, delivery timescale, and ease of assembly, as well as the quality and price.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

We had an excellent service from Newby…

We had an excellent service from Newby House interiors. We saw our product on line at an unbeatable price, paid for it and it was delivered within days.
We were delighted with the whole service.
Thank you Newby

25 October 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Ann,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the price, delivery, and overall service you received.

Thank you for choosing Newby House Interiors. We’d be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Great product, great prices, great service

I recently ordered a mango round table from Newby House Interiors after looking at a number of different shops and websites. His prices were very competitive and had a easy to use website. All ordered and communications were excellent as was the delivery team who went above and beyond.
I highly recommend both the table and the business 👍

14 November 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Andy,

Thank you very much for taking the time to leave such a great review. We’re really pleased to hear you were happy with the mango round table, pricing, and how easy the website was to use. It’s also great to know the delivery team went above and beyond.

We really appreciate the recommendation and would be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Great company and service

Great company and service. Garden furniture delivered perfectly on time with courteous drivers. Product is high quality and looks fantastic.

Team were also very helpful via email with a query we had before buying. Would definitely use again

12 July 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Jason,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the garden furniture and delivery service.

We really appreciate your recommendation and would be delighted to help again.

Kind regards,
Richard
Newby House Interiors

Rated 5 out of 5 stars

Fantastic company to deal with.

Fantastic company to deal with. Fast delivery, fireplace was lovely & in perfect condition.
Great communication. Would 100% recommend.

20 September 2025
Unprompted review
Newby House Interiors logo

Reply from Newby House Interiors

Hi Catherine,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the fireplace, delivery, and communication throughout.

We really appreciate the recommendation and would be delighted to help again in the future.

Kind regards,
Richard
Newby House Interiors

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