Newcastle Building Society Reviews 

The staff were very informative and helpful. Nothing was too much bother. A great experience.

Time and time again Newcastle mortgages have been supportive, understanding and going beyond duty.
Its been a difficult time but thanks to Joanne at support shes really helped and cannot thank her Mark and the rest of the team. I will not be going with any other company.

Simple instructions and process to complete my online request. Unlike some financial institutions who make a withdrawal as difficult as possible, this was straightforward and sent confirmation almost immediately.

I have been with NBS for about 4 years now and have been satisfied with my dealings both in house/ face to face and on line. I use the Whickham branch. The fact that this is the only building society/ bank in Whickham tells you everything. Competitive rates and good financial products. I would not hesitate to recommend them.

We regularly use Cramlington branch of Newcastle Building Society, always made to feel welcome, unlike banks these days who do their best to discourage visits to branch. Staff here are knowledgeable ,efficient & friendly. An asset to the business.

It was so easy to set up my ISA account and the interest rate is pretty good too, I may transfer over my other ISA’s to benefit from a slightly higher interest rate than other providers

I have worked with Newcastle Building Society for some time now, and they consistently provide excellent products, good service, and competitive rates compared to larger high street lenders. I would highly recommend them and encourage other advisors to consider using the

I was having to get a new deal as my 5 year fixed rate had come to an end unfortunately shortly after Trump caused war in the Middle East but Richard was able to help me work out the best available option for us with good humour, empathy and good clear information

Unrivaled service. Informative, helpful & understanding WELL DONE

Warm and friendly …. Always extremely helpful … always offer great advice … love on my doorstep ….easy access if required …

The service was very professional and efficient.Amy was well briefed on our requirements and asked questions to clarify our wishes and was quick to state the best course of take

Just cannot fault this company in any shape or form.

Lender with fantastic criteria to assist higher income & longer term requirements. Thank you to Linzi-Ann & the team!

The service/advice provider was dressed immaculately, friendly, informative & met all of my requirements promptly.

I’ve been a customer of Newcastle BS for couple of years and previously found their rates and service quite good.

However, it’s disappointing to see that some of their best rates are now only being offered to selected customers i.e. those in local areas.

As an existing customer, it doesn’t feel fair that better deals are not available to everyone. This approach makes loyal customers feel overlooked.

07.03.2026
Re: More details

In 2026, there’s no reason why offers like
6 Month Variable Saver (Issue 4) 4.15%, should be restricted to physical branches only. With all the advancements in technology and digital banking, its outdated to expect customers to travel long distances just to open an account in order to get a good deal.

Offering these deals online would not only be more convenient, but also more inclusive, allowing all customers, regardless of location, to benefit equally from the best rates.

I’d like to see Newcastle BS reconsider this approach and make their best offers available to all customers, online and in branch. It would go a long way in showing that they truly value all their customers, not just those in certain areas. Thank you.

The staff are very polite and friendly and dealt with my requests very efficiently. I would recommend the Knaresbrough branch to anyone wanting a Building Society account.

Terrible building society - avoid at all costs

Trying to communicate with them regarding my elderly father's LPA is a nightmare. Cannot speak to anyone, every email I send gets a reply 4 days later! They sent out paper forms with those tiny character boxes that need posting back - in 2026 hello? Completed the form and posted with the accurate address and...lost!? Aagh!

The staff are always there for assistance if needed.they are freindly and even my dog loves them