Mo Ahmed

I’m disappointed with AA’s policy on No Claims Discount (NCD). In 2023, my NCD stated in the renewal letter from AA was 17 years. I didnt renew and chose to go with AXA for 2 years, and returned to AA in 2025. Now, in my latest renewal letter, my NCD has been reduced to 9 years, despite the fact I’ve been claims free for 19 years (soon to be 20).

I was with AXA for 2 years in between and made no claims during that time. Yet AA refuses to recognise those years and still caps my NCD at 9.

It’s disappointing because car insurance comparison sites accept NCDs of 20 years or more, meaning drivers who have been claims free for longer get better deals. Meanwhile, AA customers like me are unfairly capped.This is completely unacceptable and needs to change.

I’ve been a customer of Newcastle BS for couple of years and previously found their rates and service quite good.

However, it’s disappointing to see that some of their best rates are now only being offered to selected customers i.e. those in local areas.

As an existing customer, it doesn’t feel fair that better deals are not available to everyone. This approach makes loyal customers feel overlooked.

07.03.2026
Re: More details

In 2026, there’s no reason why offers like
6 Month Variable Saver (Issue 4) 4.15%, should be restricted to physical branches only. With all the advancements in technology and digital banking, its outdated to expect customers to travel long distances just to open an account in order to get a good deal.

Offering these deals online would not only be more convenient, but also more inclusive, allowing all customers, regardless of location, to benefit equally from the best rates.

I’d like to see Newcastle BS reconsider this approach and make their best offers available to all customers, online and in branch. It would go a long way in showing that they truly value all their customers, not just those in certain areas. Thank you.

I ordered a couple of items from vidaXL and items were delivered in a few days. Unfortunately the sizes were not correct for what I needed, so I had to contact customer support.

After a bit of negotiation with the support assistant, they agreed to process a refund. Overall the issue was resolved, but the sizing problem and extra steps made the experience average rather than great.

Re more info
I will still recommend this company, and will buy again for items which i need. This was my first experience, and hopefully wont be the last.

I called ASDA to ask a simple question about whether a product was in stock before making a trip.

The lady on the phone said they couldn’t check and that I’d have to visit the store instead.

This is poor service, a lot of other retailers can instantly check availability, and some even show live stock online. Being told to just turn up wastes customers time and money, especially if unavailable. I hope ASDA reviews this process and improves stock checking support for customers.

I attended few days ago the Aston Barclay car auction in Chelmsford and left extremely dissatisfied. A lot of the cars there are selling for significantly more than the market prices on sites like Auto Trader and other platforms, which makes it hard to see any real value for money, especially when you can’t test drive or properly inspect the vehicles before bidding.

Most buyers around me seemed to be traders rather than retail customers, and I struggle to believe even they are making decent deals at these prices. With the way prices are being bid up, there’s very little margin left, and it feels like people are just paying over the odds because of the auction format itself.

We were asked to redeem a voucher from MoneySuperMarket via Giftcloud.com and followed all the instructions. At first, we received a message saying the gift would be delayed, and for a few days, we heard nothing, which was a bit frustrating.

However, after contacting them, we did receive the gift card. I appreciate that they followed through in the end, and they did deliver. I’d say they’re okay, just be prepared to wait a couple of days. Other than that, it’s a legit company, and I would recommend them.

After seeing a lot of negative reviews for Gulliver’s theme parks on Trustpilot, we still decided to give it a go, and tbh we actually had a great time at Gulliver’s Land, Milton Keynes! The staff were friendly, both the main park and Dino park were nice and clean, and there was a lovely mix of rides. Queues were reasonable, and everything felt relaxed and family focused. We’ll definitely return!

We visited Gulliver's Land in Milton Keynes last weekend, and it was a nice day out! The park is perfect for younger kids, with a variety of rides, attractions, and the Dino Land that kept them entertained all day. The staff were friendly and helpful, and the park was well maintained. Overall, it was a wonderful family experience, and we’ll definitely be back again!

My wife is a long standing customer of Esure, and we are thoroughly disappointed by their refusal to provide proof of my no claims discount (NCD) for home insurance. Despite having been claim free for several years, Esure claims they no longer issue documents confirming NCD, citing a system migration. This has left me in a difficult position when seeking to transfer my NCD to another provider.

Their customer service was unhelpful, and I was told that even though my claim free years are visible in their system, they cannot provide any official documentation. This lack of transparency and support is unacceptable.

I urge potential customers to be aware of this issue and consider other insurers who can provide the necessary documentation for NCD.

After raising the issue, Esure eventually provided us with the unclaimed bonus, which we appreciated. Although there were challenges with their system migration and customer service, we’re glad the matter was finally addressed. It’s not the smoothest experience, but the unclaimed bonus did make up for some of the frustration.

I went to one of PGR Builders & Timber Merchants’ branches in East London to place a small order, just a few pieces of wood and I didn’t even need delivery. However, I was told they were short on delivery staff and couldn’t process any orders until the following Wednesday.

I found that quite ridiculous, as I was there in person and ready to take the items myself. When I asked why they couldn’t handle a basic order, I was simply told “that’s just how it is.” I suggested they hire more staff if they can’t manage, and left.

Not sure what kind of business they’re trying to run, but it came across as very unprofessional and disorganised.

My daughter applied for a Buy Now, Pay Later account with Very recently. She was approved by the system, placed an order which went through fine, and everything seemed to be in order. But a couple of days later, when she logged in, the order still showed as "pending".

After chasing it up, she was questioned in a way that felt more like an interrogation than a routine verification check. Some of the questions were completely irrelevant and made the whole experience uncomfortable. In the end, her account was declined because someone decided she hadn't passed the verification, even though nothing was clearly explained.

What makes it worse is that both my wife and I have accounts with Very for years. I even spoke to the officer handling the case on her behalf, and were able to send ID documents such as her passport and driving licence etc. to confirm her identity. We were more than willing to cooperate, however the person dealing with it simply wasn’t interested. They’d clearly made up their mind, and that was that.
It’s genuinely one of the worst examples of customer service I have come across. The situation was handled poorly, with no flexibility or willingness to help. As a result, I’ll be closing my own account it has completely put us off this company.

I signed up for Dell’s email newsletter to receive a 5% discount on my purchase. After adding an item to my basket, I applied the discount code, only to find that it didn’t work. Offering a discount code that turns out to be invalid is disappointing and upsetting. If Dell isn’t going to honour these codes, they really shouldn’t offer them in the first place.

June 2025
That said, I’m happy to report that I managed to secure a better deal on Dell’s website for a laptop. I’m satisfied with my purchase, thank you Dell for the deal!

My wife tried to open an account with Saffron Building Society and she wasted over 30 minutes battling through a clunky, outdated, and frustrating process. The site is just not user-friendly at all.

If something as basic as opening an account becomes a long, drawn-out experience, and after completing the form the system tells you it’s not possible to process and asks you to call them, it really makes you wonder what the rest of their service is like.

This experience gave us zero confidence in this building society, so we’ve decided to look elsewhere. Definitely not worth the hassle.

I bought Norton Antivirus in early April 2024 and cancelled the auto renewal well before my subscription was set to expire. The protection was solid throughout the year, and I had no complaints about that.

But then things got weird. Despite cancelling, I was still charged £99. So I contacted my card provider and they issued me a refund. I bought the antivirus for £25 from Currys, and I’ve seen the same product (and similar ones) being sold for £25 online, so paying £99 just doesn’t seem right.

But here’s the kicker: even after getting the refund, I’m still getting full protection, as if my subscription is still active. I reached out to customer service, and the assistant (Mohit, who was polite but unhelpful) assured me that I wouldn’t be charged again and that my subscription would end in April 2026.

When I asked him to cancel it ASAP because I am not paying £99 for this product, he couldn’t help and confirmed again that my subscription would expire in April 2026 and I won’t be charged again.

Now, I’m left in the dark about how their renewals and cancellations actually work. I’m still receiving the service (which I shouldn’t be), and I’m aware Norton could down grade or change the service at any point. I’ve used several antiviruses over the years, including Norton few years ago (and never had an issue back then).

This is the first time I’ve encountered something like this. After reading through other reviews, it’s clear I’m not alone, other people are dealing with surprise charges, poor customer service, and difficulty getting refunds. Norton really needs to be more transparent with their customers, especially when it comes to pricing and how they handle subscriptions.

I appreciate your help with this matter. If you need any further information from me or have any updates, please don’t hesitate to let me know. Thank you.

I've been customer of Aviva for years, and my recent experience has left me frustrated. After getting a quote for a new car insurance via Uswitch, I encountered a payment error online saying it was "unable to proceed." When I contacted customer service, the agent couldn't help and told me to email them for assistance.

The lack of support is disappointing its not a nice experience. Why bother promoting attractive prices if you are not willing to provide the support needed to finalise the transaction.

My wife already has an account with West Brom and recently applied to open another a/c. After submitting the application, a couple of days later, they asked for additional ID verification, even though she already has an account and had uploaded her driving licence online. This is absolutely terrible service! Other firms allow you to open an account in minutes, whereas West Brom BS drags things out unnecessarily.

To make matters worse, their withdrawal process takes 3 working days, which feels incredibly outdated. It’s as if they’re stuck in the ‘80s. We’ll be closing the account soon because there are far better options available.


I was initially frustrated with the service at West Brom due to the process feeling slower than expected, and the withdrawal time of 3 working days seemed outdated.

However, after sharing my feedback, I received a call from Junaid, who sincerely apologised and worked to resolve the issue. Grace also replied online, offering an apology and mentioned that someone would be in touch. We appreciate their efforts to address the matter, and we're hopeful things will improve. Thanks to Junaid and Grace for following up with us.

I visited Kew Gardens in late August and enjoyed it. The tickets and food were a bit pricey, however my family had a great time and we liked the overall experience.

I visited Old McDonald’s Farm in August with my family, and honestly, it wasn’t worth the money. There were too few rides and activities, and overall, it didn’t feel like good value. I wouldn’t recommend it.

Absolutely dreadful experience with Myringo. I tried to make a simple payment over the phone but the system did not allow me to do so using my phone and instructed me to download their app, which I refused to do so. 

Ended up using my partner's phone and wasted a lot of time trying to make the payment over her phone. This is unacceptable, businesses should reconsider using Myringo as their payment processor, because its a huge inconvenience for customers. Pathetic service.

I went to Whipsnade Zoo over the weekend. Even though it was a rainy day, the experience was enjoyable. It's a pity there were no tigers, and I hope they get some soon. Expanding the aquarium would also be a nice improvement. Overall, it was a great day out, and I look forward to visiting again. Highly recommended!