Newegg Reviews 2,331

Christian was very professional and helpful, he assisted with my delivery address and hoping to resolve it.

Christian D. Did a great job in helping me ferret out the issue of my return and helped in creating a new one. I appreciate all that was done to help me.

This NewEgg representative understood my transaction problem fast and easy, and solved it the same way. Perfect service today!

It's a smooth return process, and the agent is knowledgeable.

My boyfriend ordered me a very expensive motherboard ans GPU combo, I know for a fact I updated my address. I have screenshots that back all of this up. My address did not update in their system, this time or the next multiple times myself or or a representative tried to update it. Still stuck on the old one. My package went to the old address to never be seen again. They contacted UPS, decided it was delivered to the correct address and wasn't their problem. I spent more on that than most people spend on entire computers and I saved for years to do it. Im out almost 5 grand because doesnt give a crap about someone who was willing to spend that kind of money with them. No phone call to ask my side, and they still just brush off the address problem like its no big deal so I can't even order from them in future. Though it will be another 4 years before I can afford anything after they just screwed me out of my past 4 years savings. Really wouldn't order from them, they dont care about you

Customer Support is outstanding. Very helpful in responding to questions and issues on the phone and with email. Excellent return policy with wrong parts or faulty parts. Highly recommended

Return issues! If you get an item that doesn't work they blame the customer for damaging it.Received a motherboard that didn't function.Sent it for return and it failed inspection.They blamed us for damage.

I was told by a few people that newegg was a reputable company. So I ordered my new desktop computer. The shipping time started out being 4 to 7 days. It never left the facility until the seventh day and now I still have to wait a week for it to arrive. Don't suck people in with short shipping times and not deliver. Be honest. I'm more apt to go with a company that is honest, even if I have to wait longer.

Ordered my laptop last week, the day it was supposed to be shipped they canceled my order and said they never charged me but my card statements prove otherwise. Probably going to loose my job because im on a work trip and now i can't afford to go to Bestbuy to get anything because they still have my money.

Im almost positive they couldn't find the laptop i ordered and tried to make an excuse and make it my fault. The laptop was still been prepared so it would have had to be overnighted to show up when they said it would. It was supposed to be here on the 22nd and on the 20th they locked me out of my account so i couldn't see if it was shipped or not telling me to call customer support then told me it was canceled because i confirmed my billing address, not sure what they are smoking on their breaks

At the end of the call they thanked me for being a customer and for choosing newegg to waste my time. im not a customer, i didn't get anything but scammed.

Do what the first newwegg customer service rep told me to do "go to bestbuy"

Newegg used to be THE people that were usually reliable over the years, but they have bought into the current Corporate environment hook line and sinker. They cannot be trusted anymore. The last 2 laptop purchases of over $5000.00 have failed with NO support unless you want to jump through multiple hoops from the "sellers". The last was a very expensive laptop that failed after I had it set up and running and tried to boot it in secure boot to remedy and issue. Suddenly my Microsoft "pin" does not work and I bought a Brick!!?? Microsoft "support" was a Joke and now I have to fix this? I have spent hours and thousands of dollars with NO support and I know a little of what I speak. New users are gonna be gobbled up by these predator practices!! Stay Away from these Corporate Monopolies Especially Microsoft Windows!

The Tech I spoke to really helped me select the components I needed to update my desktop for Windows 11. He went above and beyond spending the time I needed in finding all the components I needed.

Terrible customer service. It's a long story to be honest (which should speak to how difficult it was to get ahold of them), but basically they scammed me and used false advertising.

chris was able to get what i needed when i wasn’t sure if it was possible, i liked the little quirkiness at the end (i think that’s what it’s called) :D

Tried to get a refund on a part in warranty, they only offered less than half of what I paid until I told them they were likely breaking the law.

Now still only offering the full amount but in ways that are in breach of what my Federal consumer rights regulator says. Newegg doesn't care.

If this trick works for them, they are unjustly ripping off many international customers.

Chris was very knowledgeable with providing me information in a quick manner. I appreciate you Chris!

I tried ordering a laptop as a new customer, and Newegg canceled my order with no explanation. Then they blocked my account. I opened a new one to try again—only to find my shipping address was now flagged. I’ve never even had the chance to be a customer. If this is how Newegg treats new buyers, I’ll be shopping elsewhere.

Very helpful customer service team. Something lost with a lot of modern Tech Sites. Not at Newegg, they know great products and great prices are not enough. Great Service is a must!

WORST CUSTOMER SERVICE EVER
I ORDERED 2 ITEMS AND ONLY RECEIVED ONE AND THEY ARENT GIVING ME MY REFUND!!!
Never order from them

Absolutely useless customer service and website experience.

They have a store card, which you cannot use for their 'Make an offer' thing. Customer service are obviously completely f-ing clueless too, when they bother to actually be available after you suffer through the stupid chat bot.

NewEgg used to be good 20 years ago. Now they're a complete waste of everyone's time.

My chat manager helped me very fast. He came in 2 minutes, so I didn't have to wait very much.
However, I accessed customer support on my phone. It was a little bit uncomfortable, because you shouldn't escape or press back in the chat or you will be disconected completely.