NEXT LEVEL UK Reviews 501

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of the products, describing them as well-made, solid, and impressive. Customers found the ordering process easy and appreciated the wide range of items available, often finding exactly what they had been searching for. The delivery service was consistently highlighted as fast and efficient, with many receiving their orders quicker than expected and well-packaged to prevent damage. Reviewers also commended the excellent service, noting the helpful and informative staff who made their overall experience positive. However, some customers experienced issues with delivery, including delayed arrivals, packages sent to the wrong address, or items not being dispatched as listed. A few reviewers also received damaged or incorrect items, with one person mentioning a manufacturing error and another noting a product that broke on first use. There were also instances where customers did not receive their package at all or faced difficulties with identity verification for their order.

What people talk about most

Product

Consumers find product quality to be exceptional, with many describing items as well-made, durable, and... See more

Quality

People report positive experiences with quality, often describing items as amazing, incredibly well-made, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the speed and ease... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend t... See more

Rated 5 out of 5 stars

Absolutely phenomenal products at a much more affordable price than you would expect. The staff at the UKGE stall were fantastic and explained the entire process and what would happen with delivery... See more


Company details

  1. #106 of 134 best companies in Collectibles Shop

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

501 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Provided online ID and they still…

Provided online ID and they still wouldn't send it

28 February 2026
NEXT LEVEL UK logo

Reply from NEXT LEVEL UK

We take all reviews seriously, however this review does not accurately reflect what occurred.

For age-restricted products, UK law requires us to verify the identity of the purchaser before dispatch. The identification that was provided did not match the customer who placed the order, and instead appeared to belong to a different individual. Because of this discrepancy, we were legally unable to fulfil or dispatch the order.

These rules are in place to comply with UK regulations regarding the sale and distribution of age-restricted items, and we cannot make exceptions under any circumstances.

We contacted the customer explaining the issue and requested valid identification that matched the order details. Until this requirement is met, we are unable to process the shipment.

We always aim to resolve issues quickly and fairly, and we remain happy to assist if the correct documentation is provided so the order can be processed in compliance with UK law.

Rated 5 out of 5 stars

Good shape and appearance

Good shape and appearance. It arrived packaged well. My son has fashioned a strap inside to secure it to his head.
He is very happy with this product

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

My experience was made great by seeing my son's eyes shine with such happiness and love and excitement at receiving his favourite anime characters weapons, I have ordered before and will definitely order in the future, easy to use site, delivery can vary but is usually quick. My son has almost completed his collection of replica katanas. Soooo many thank you's xxxx

14 February 2026
Unprompted review
Rated 5 out of 5 stars

The swords I ordered are great quality

The swords I ordered are great quality, much higher than I expected at the price point they are!
Delivery was quick and the packaging was good.
Cant wait to use the swords for cosplay!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

My lucario and gardevoir pokeball is great!

Everything went well! The pokeball arrived with zero issues and the lucario and gardevoir both look happy and beautiful with the light on! My only nitpicks are mine has a tiny manufacturing error near the top inside the glass that makes it look slightly chipped with the light on, and the light display stand has a noticeable mechanical sound when it is set to rotate. However if you set it to have the light on but not rotate this is not an issue. With that aside it is perfect and I love it! This is a fantastic decoration for my room! You can watch a video of my glass pokeball rotating with the light display on within their website reviews!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Your go-to website for collectibles

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend this site to anyone looking for collectibles or an addition to their cosplay. My girlfriend was really happy with the angel blade, and I'll definitely shop here again.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Was a bit nervous at first ordering as there seems to be scams of the Pokeball but I was no disappointed! 10/10 in great condition and such good quality. Thank you!

29 January 2026
Rated 2 out of 5 stars

Very upset.

not only did delivery take super long
it got delivered to the wrong place
AND the item came chipped and damaged
very upset
the only reason it’s not a 1 star is because i got good customer service when i called up

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Peak Customer support

Insane customer service
when I was having issues with delivery the people over email were responding quickly and with up to date information and they were very helpful in the end.

would highly recommend

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough. Son loved his game of thrones sword. Really well made and didn’t take long to arrive. Will definitely be a returning customer. Many thanks

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products!!

I’ve ordered Wonder Woman’s sword which is now discontinued and Loki’s horns. Both are of absolutely amazing quality and shipment was very quick

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Found what I had been wanting for years…

Found what I had been wanting for years
Order was placed and I received within 3days. Was not disappointed
Twinkle and Icing death if you know you know
quality excellent
Price excellent
Service excellent
I'm one very very happy customer

14 January 2026
Unprompted review

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