nhsapp.service.nhs.uk Reviews 

Is there anyone at the top of NHS/ government who cares to read all these NEGATIVE review/feedback to/about NHS app- Why no one does anything about it.
The app is utterly confusing, complicated and typical making things so difficult , As NHS worker myself and fairly good with IT, one year old mobile, I simply can not get NHS app working

The NHS log in process is dreadful. I used to be able to use my fingerprint to log in but now I have to put in my email address and then it goes round in a loop. What numpty designed this software?(

Impossible to sign up. Got to stage 8 (?) and they wanted a video of myself, no idea what that means, how done ? format ? requested support, got none.

Abandoned process. Overly complicated. Unresponsive.
Useless.

Well, this company could improve by ceasing to exist.
Problems trying to log into the site originally which was thankfully sorted by my GP's receptionist. Now I find I cannot make a blood test appointment which was so easy with Swiftqueue. Next, tried to use the app to cover a family member but have to contact my surgery to allow it to happen.

Been using Swiftqueue for years, no problem.
If it ain't broke, don't fix it.

The app people (artificial idiocy?) tell me my problem is my doctor's IT system. My doctor says it's the NHS app. There is no way I can circumvent this impasse -meanwhile my medication gets sent to the wrong county! & No-one takes any notice of my pleas for change of pharmacist -with full details each time.
I used to be able to select a pharmacy each time I requested a prescription, but that option disappeared last year. Since then I've been trying to get the option back. Apparently the NHS app people think this is caused by my being prescribed some compression socks! Apparently they have the magical quality of removing my ability to choose my pharmacist FOREVER!!! Nobody else understands/believes this and nobody cares to do anything about it!
I would love to be able to be positive about our NHS, but my experience of the last 30yrs is that it's a 3rd rate service which undermines patients AND staff. On top of that, it can't do IT to save its life (nor any of its patients). So sad.

The worst waiting times ever possible, for months and years 😪...meanwhile others are given access to healthcare the right next day or week....

Also I keep getting appointments done behalf my back without being asked about anything...just being dropped stupid letters...never seen something like this...totally disrespectful and not taking my rights and freedom of choice in consideration, ..on top of being delayed months and years!!! The most horrible fertility and gynecologist experiences ever...the most horrible doctor visits ans processes!!! I never wish such a poor behavior...🫤😖😣

Plus I never get my painkillers at home, and i have been done just problems when having appointments at the phone, or the worst, being left at home with huge pain...litterally thought that I will die in pain...😳😣🫨

Not fit for purpose. What a mess

Nobody should be surprised that the catastrophically underperforming NHS has released such a useless app. Like the rest of the service this app is not fit for purpose. Consistent with the wider public sector, it promises a lot and delivers very little. Great job 👍

I have been on the waiting list since 7 November 2025 for trigger thumb operation with initial waiting time of 23 weeks which then went up to 32 weeks. 15 May it just disappeared from my NHS app and has not reappeared. I have been told still on list but still app not showing it. What is the point of the app if not being managed

Absolutely pathetic! If you have an appointment, say, in a month's time, all your meds will be removed from the app so you cannot order any prescriptions.

I have had this app for ages and it worked fine
Then yesterday it logged me out and won't let me log in again
Totally useless
It wants a code from my mobile but when you get that and go back to log into it , you have to re log in so video invalid

Waste of time. 3 verification codes I needed just to access the app. Needed an emergency eye appointment at my GP. No online appointments.

Absolutely useless. Keeps asking to login then blocked because I have logged in too many times. Whoever signed off on this rubbish should be fired. The money spent on this would have been more useful spent on front line services.

Rubbish. Get thrown out for no known reason, have to go through torturous process of entering details plus photos only to be told at the end ‘something went wrong’. If there’s any message to me on there that tells me I’m seriously ill then I won’t get it it because I’ve given up with the NHS app. Absolute rubbish

Not very good mentioned to others from nwmarket surgery
WHY NOTES OCCUR REGULARLY ON MY SITE BUT DELIBERATELY HIDDEN
THERE WOULD APPEAR TO HAVE IMPORTANT DOCUMENTATION ON YOUR WEB SITE THEN STUPIDLY BEING TOLD YOU CANNOT ACCESS

Just another pointless way of gate keeping so NHS don't have to speak directly to patients. I have had so many crappy GP reception experiences I don't even bother with them anymore and spend about 3 days a month waiting for someone to update that my prescription has been 'issued' before spending another 2 days trying to find out if the chemist has even received it from them. Who the fook signed this off as a functioning platform? Great that you can cancel appointments but not book one. WTAF

Attempt to login and the app sends a code to you mobile phone via SMS.
Once the code is retrieved and you go back to the app it starts the login process over again, meaning you are stuck in an never ending loop.

Contacted the support help line, who said the code appears at the top of the screen. When I pointed out that it doesn't, they ended all communication.
I don't know whether this is out of arrogance, ignorance or a combination, but it is shockingly bad when they are highly likely playing with peoples lives.

Utter crap! How can such a prestigious organisation justify such diabolical software? Passkey login doesn't work, can't access appointments, medical conditions or any useful data and many of my historical records are absent. Why bother at all?

The upgrade was diabolical,, navigating using the menus extremely difficult, makes it so difficult to get where you want