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Nigel Frank InternationalReviews 

1,282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, genuine care, and supportive approach, often highlighting how they go above and beyond to assist. Many people appreciate the clear, constant communication and quick response times, which make the entire process smooth and stress-free. Reviewers also frequently mention the excellent service, noting that the company provides comprehensive guidance and support at every stage, ensuring a positive experience. Conversely, a small portion of people felt dissatisfied with a lack of transparency, poor communication, and inefficient processes, citing issues with background checks and inconsistent information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and support received... See more

Customer service

Customers had positive experiences with customer service, highlighting the highly communicative, supportive,... See more

Response time

Consumers generally find the response time to be positive, with many appreciating the prompt feedback and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great, clear, and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only recruiter who made me feel like a person and not a business asset. Transparent about jobs, employers and salaries, went above and beyond to prepare as much info as possible for interviews and... See more

Company replied

Rated 5 out of 5 stars

Zak Marklew and Ari Sabatino guided a tech worker, who rarely changed jobs, land quickly into a new employment position. Zak brought me to the best employer for my senior level skillset. Ari assisted... See more

Company replied

Rated 5 out of 5 stars

My experience from start to finish was brilliant. I worked with Selina and I honestly have never worked with a recruiter who is so detail oriented. I feel like she understood exactly what I was lookin... See more

Company replied

Rated 5 out of 5 stars

I was fortunate that I came in touch with Sebastian Mann. Sebastian is outstanding in what he does but more importantly I highly appreciated how he conducts himself. He makes time for you to really... See more

Company replied


Company details

  1. #18 of 39 best companies in Recruitment
  2. #14 of 24 best companies in Recruiter

Written by the company

Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2006, and dedicated solely to Microsoft Dynamics professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.

Written by the company


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4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(1,282)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and team work

I was kept up to date on what was going on with the opportunity; even if it was not the best of news. For example it was taking over 4 business days to get an interview set up. NFI was transparent with me and explained that it was a new account and they were still working out some admin issues. I prefer that to being in the dark wondering if I was not a good fit. Over the last 14 years; they have been my go to head recruiter and have never disappointed me.

22 February 2025
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Reply from Nigel Frank International

Hi Joyce,
It is important to us that we keep our candidates up to date throughout the process with every update so we're delighted to read your comments. Thank you for your 5-star review.
The Customer Experience Team

Rated 5 out of 5 stars

Trust

In business, trust isn't something easy to give. Throughout my experience with Nigel Frank, their recruitment process has been remarkably smooth - from understanding my career goals to finding opportunities that match my expertise. With consistent communication and professionalism, I confidently entrust and recommend them to any professional seeking their next career move.

A special thanks to Paolo!

19 February 2025
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Reply from Nigel Frank International

Hi Mounir,
Wow, that's an amazing review for Paolo; thank you for sharing! We're thrilled to read that you found him to be professional and consistent in communication. In addition, it's brilliant that he was able to find you opportunities that meet both your expertise and career goals.
The Customer Experience Team

Rated 5 out of 5 stars

Josh has been trying to convince me to…

Josh has been trying to convince me to move back to Sweden for well over 10 years now. When I finally started giving in he actually managed to get me a contract role for a Swedish company while still being based in the UK. Perfect compromise!

Josh went above and beyond to make sure all parties were happy. I can't praise his efforts, his honesty and his professionalism enough and I hope Nigel Frank recognise this and the work he puts in.

Thanks again Josh!
Anders

1 February 2025
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Reply from Nigel Frank International

Hi Anders,
Thank you for your 5-star review. Our aim is to provide professional service and find the best solutions for our candidates so it's brilliant to hear Josh was able to help with this.
The Customer Experience Team

Rated 5 out of 5 stars

Excellent service from knowledgeable…

Excellent service from knowledgeable team. Honest and professional communication.

28 January 2025
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Reply from Nigel Frank International

Hi Attila,
Here at Nigel Frank, it's important that we communicate honestly and professionally with our candidates, so it's great to read that you found this to be the case. We wish you all the best in your new role.
The Customer Experience Team

Rated 5 out of 5 stars

The consultants are professional and sincere.

The consultants are proactive in communicating every step of the recruitment process. They are friendly and understanding client’s requirements. They are sincere and professional in making the whole process smooth. Thanks to the consultants and Nigel Frank.

18 December 2024
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Reply from Nigel Frank International

Hi Sowjanya,
Thank you for your 5-star review. It means a lot to us to know you found our team to be professional and they helped to make the whole process smooth for you.
The Customer Experience Team

Rated 5 out of 5 stars

We got the help we needed very quickly

We got the help we needed very quickly, and the resource assigned to us was very efficient and did solid work.

20 December 2024
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Reply from Nigel Frank International

Hi Jim,
We're so glad to read that the team was able to provide you with the help you needed quickly and provided you with a resource who was efficient. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 5 out of 5 stars

Exceptional recruitment support with a personal touch

I had an outstanding experience with Nigel Frank International. Communication was transparent and effective, the process was handled seamlessly, and expectations were clearly outlined from the very beginning. The professionalism and attention to detail made the entire journey stress-free and efficient.

A special mention goes to Sebastian Mann, who has helped me multiple times. Every time I consider changing jobs, he’s the first person that comes to mind because he has never failed to provide the support I need. His approachable demeanor, deep understanding of individual needs, and ability to act quickly make all the difference. If you're searching for your next career opportunity, I highly recommend working with this team—especially Sebastian!

13 January 2025
Unprompted review
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Reply from Nigel Frank International

Hi Marta,
Here at Nigel Frank International, it is very important to us that we take time to understand our candidates' needs to find them the best possible work, so your comments mean a lot to us. It also means a lot to us to know that you found Sebastian's communication transparent and effective, making the process seamless for you. We wish you the best of luck in your new role.
The Customer Experience Team

Rated 5 out of 5 stars

Sebastian was instrumental in helping…

Sebastian was instrumental in helping me secure my current role. His guidance, support, and network made a significant difference in my job search journey. He is not only knowledgeable and resourceful but also genuinely committed to helping others succeed. If you’re looking for career opportunities or need expert advice, I highly recommend reaching out to Sebastian. He’s a true professional and a fantastic person to have in your corner!

1 January 2025
Unprompted review
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Reply from Nigel Frank International

Hi Rohini,
A brilliant review for Sebastian, thank you for sharing! We aim to provide a professional service and support our candidates to find the best possible role for them, so it's wonderful to read you found this to be the case with him.
The Customer Experience Team

Rated 5 out of 5 stars

The feedback provided after each step…

The feedback provided after each step and the seamless process.

7 January 2025
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Reply from Nigel Frank International

Hi,
Thank you for your 5-star review. It's great to read that you found the process to be seamless with the team providing constant feedback.
The Customer Experience Team

Rated 5 out of 5 stars

The personal approach

Throughout the whole process of finding me an new Job, I had the pleasure of being helped by a single very capable person. Being Sebastian Mann, who helped me outstandable in selecting opportunities, arranging all needed communications and initiatives to get me interviews with the best outcome securing my new position.

30 November 2024
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Reply from Nigel Frank International

Hi Johan,
Amazing feedback, thank you for sharing! We're delighted Sebastian was able to support you when exploring your options and successfully helped you secure a new position.
The Customer Experience Team

Rated 5 out of 5 stars

The experience it was a great

The experience it was a great, Thomas and Enzo help me and give all the details for the position.

They have choose and proposed a position compatible with my profile and my expectations.

24 December 2024
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Reply from Nigel Frank International

Hi Younes,
Thank you for your 5-star review. It's brilliant to learn that you found Thomas and Enzo to be a great help and they found you a role that matched your skillset and expectations.
The Customer Experience Team

Rated 5 out of 5 stars

An eye for a good fit

Vicky was exceptional through all stages of the recruitment procedure. Kind, courteous and informative about the role, the technology & the client and how to maximise your chances of being successful in your candidacy.

21 December 2024
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Reply from Nigel Frank International

Hi,
We're so pleased to hear that you found Vicky to be exceptional throughout the process and provided key information to help you be successful. Thank you for your 5-star review.
The Customer Experience Team

Rated 5 out of 5 stars

The whole process was nothing short of…

The whole process was nothing short of phenomenal. James Ireton became the father Christmas with a Christmas miracle.
All is can say is a massive thank you for headhunting me! And making the process so quick and smooth.
Merry Christmas

21 December 2024
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Reply from Nigel Frank International

Hi Oreoluwa,
Thank you for your 5-star review. We're delighted to know that James made the process quick and smooth for you.
The Customer Experience Team

Rated 5 out of 5 stars

Awesome team

Very quick turnaround on candidates, excellent qualified folks, continuous communication. Everything one would expect from agency recruiters considering how urgent we needed the role.

19 December 2024
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Reply from Nigel Frank International

Hi Catalina,
It means a lot to us to know that you found the team to provide you with excellent candidates and continuous communication in a quick turnaround. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 5 out of 5 stars

Very professional communication and…

Very professional communication and engagement. Fully invested in the successful onboarding, from start to finish.

13 December 2024
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Reply from Nigel Frank International

Hi Eric,
Thank you for your 5-star review. Providing a professional service with great communication is very important so it's brilliant to hear you found you this to be the case.
The Customer Experience Team

Rated 5 out of 5 stars

short fast and good

short track, send cv, after 2 days interviews, one day later contract signed

13 December 2024
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Reply from Nigel Frank International

Hi Sim,
It's great to know that you you had a good experience with us and you found the process to be short and fast. Thank you for your 5-star review.
The Customer Experience Team

Rated 4 out of 5 stars

Good working relationship with my Nigel…

Good working relationship with my Nigel Frank recruiter and connected me with a great company to work with.

6 December 2024
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Reply from Nigel Frank International

Hi Eric,
We're pleased to hear that you had a good relationship with your consultant and they were able to connect you with a great company to work with.
The Customer Experience Team

Rated 1 out of 5 stars

Unprofessional

Unprofessional, not recemented

10 December 2024
Unprompted review
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Reply from Nigel Frank International

Hi Jonh,
We are sorry to hear your feedback and would like to discuss your comments in more detail. Please email us at customerexperience@tenthrevolution.com with more information so we can investigate this further.
The Customer Experience Team

Update: Hi Jonh, we would still like the chance to discuss this so we can escalate accordingly and address the feedback internally, so we’d appreciate you contacting us with any additional information, thank you.

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Nigel Frank International. From the very beginning, their team was professional, responsive, and genuinely invested in helping me find the right position. They took the time to understand my skills, preferences, and career goals, matching me with opportunities that were a perfect fit.

Communication was seamless throughout the process, and they provided valuable guidance at every step, from interview preparation to onboarding. Thanks to their efforts, I found a role that not only aligns with my professional experience but also feels like a great cultural fit.

I highly recommend Nigel Frank International to anyone seeking a reliable and supportive partner in their job search. They truly go above and beyond to ensure success!

6 December 2024
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Reply from Nigel Frank International

Hi Ahmed,
Here at Nigel Frank International, it's important to us that we go above and beyond for our candidates to find them the best possible role for them. In addition to this, we're thrilled to hear that you found the team to be professional and offer great communication throughout the process. Thank you for recommending our services and we wish you the best of luck in your new job.
The Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Shoaib Khan was very professional and helpful. A quick turnaround - I got the job!

30 November 2024
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Reply from Nigel Frank International

Hi John,
Thank you for your 5-star review. We're thrilled to hear that you found Shoaib to be professional and helpful during your process.
The Customer Experience Team

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