Nike Reviews 12,584

nike is better then adidas

I have had no help from Nike customer services as they are inadequate and not trained, they only read from scripts and provide cut and paste answers.
I was left with no choice but to send an email to the ceo.

Dear Mr Elliott Hill,

I write today regarding order number C01566198668.

This order was returned back to Nike 3 days ago and I have yet to receive a confirmation email stating that Nike have received this, although tracking information shows it was delivered back to Nike 3 days ago.

My primary concern is the status of my refund. 

I have now been informed by two separate customer service representatives that the returned item has been received and that my refund would be processed. 

Despite these assurances, no refund has been issued at the time of writing.

This ongoing delay is unacceptable. As a long-standing Nike customer and member, I expected a significantly higher standard of service. 

Regrettably, my recent interactions with your customer service team have been disappointing and, at times, unprofessional. 

During these conversations I was interrupted and spoken over while attempting to obtain clarification regarding my refund, which I found discourteous and inappropriate.

At this stage, I require written confirmation of:

When my refund will be processed, and
the timeframe in which the funds will be returned to my account.

I expect this matter to be resolved without further delay and would appreciate a prompt response confirming the above.

Returned trainers through post office got tracking code and proof of delivery and they won't refund. Outrageous for a company like Nike will never order from them again. They even sent a email in French to me.

I had a great time in the store picking out shoes. Worker’s were vary kind and helpful. They also have other great products like sports wear to winter gear.

Very disappointed with how Nike handled my claim. The company determined the damage to my shoes was caused by a “sharp object,” even though it occurred during normal use. I explained this clearly, but was told the decision is final with no option for reconsideration.
For a brand that promotes durability and stands behind its products, this experience suggests otherwise. When legitimate concerns are dismissed without meaningful review or transparency, it raises serious questions about customer support. I would think carefully before relying on Nike to resolve product issues fairly.

Nike says it has a 2 year warranty, but their claim process is the worst!they make you send the product to wait for a response if it is accepted as a clam and then you have to wait for it to be sent back!! Adidas doesn’t do that!

The quality of sport sets is very good, I still feel it's overpriced for what it is.

Amazing shoes - fit perfectly. Product arrived on time and in excellent condition. Very pleased

delayed my order, and then after it shipped the packaging was beat up and the shoes had creases

Bought a pair of Nike slides to get here for a cruise says be here in 2 days never got them. When I got back on my five day cruise they still weren’t here. Walk in house canceled. After asking for refund they said it would be on my card by the feb 25th that’s 10 days after I purchased it . Didn’t get it on the 25th . I called today to hear I won’t receive it until march 9th. I’ll never buy online again yall messed it up for me with this one. Just holding my mind I could have took my money and bought slides another time or somewhere else but now I’m just out of the money until yall say it will possibly be processed!!

Got my shoe's i wanted was okay

I had to return two items due to faults. The chat service was painfully slow. It is very much like they are making it as hard as possible to deal with. It took me 3 attempts to initiate the returns I needed to to due to the slowness of the chat bot response. Then a picture of a damaged item was not enough for a warranty refund on a €30 item? Eventually got the return labels and sent the items back. I was then waiting 3 weeks with no response on one of the items. When I checked status on the site it still said "return initiated". I had to get onto the awful chat service which eventually informed me that my item had "just arrived"! (the other item had already been fully processed and exchanged). And it will be another 3-5 days until I get an email saying whether they'll give me a refund or not!! This is a multi billion company and they treat customers like this?

Updated review. This morning I was hoping to receive a parcel from you. It was delivered to the wrong address by DPD. I reached out to Nike, uploaded a photo of my house, which is clearly different to the one it was delivered too. Here is the response I received from "NIKE: Hi ....,
Hope you are doing well. After a thorough case review, our records show that everything has shipped correctly from our warehouse, and our courier confirmed that this parcel was delivered correctly. So we can't confirm the refund. We are truly sorry for this outcome and apologize for any inconvenience caused. Hope you a lovely day. Nike Team"

I have since been out to locate my parcel, and found the address it was thrown on the doorstep of, and collected it. The people in the house didn't even know it was there as the courier didn't ring the bell.

All in all a pretty poor performance from you NIKE and DPD.

Well, after all that not confirming the refund email, today on 5th march NIKE have sent a refund. Who saw that coming, not me after they said I would get no refund. I have raised there score from one star to three.

Nike is a must for street and sports. I also got a water bottle from them and they have really cool design and colors.

they are scammers. I ordered a pair of shoes which was black in colour but i recieved the another shoes instead of the orginal one i ordered . it was a very cheap quality shoe

Very long delivery

I love the shoes the color and the sizing.Its fit to me but it takes too long the delivery It took 7days to deliver to my house. I hope you can fix that.

Don’t be fooled by their advertised shipping times. By the date they said it would be delivered they hadn’t even dispatched it.