nimbl Reviews 

Since August I have been trying to raise a dispute as my son used his card to buy a purchase that he never received. I called and they told me they would raise it with the relevant team. I have since had to chase up every time as they do not reply to my emails. I called last week and was promised call backs and emails and I am still waiting. I asked to cancel my sons account and they have since taken another payment. This company needs closed down.

I rang to cancel our account as my child is now to old for it,and has a new bank
Account. The lack of security this entailed was shocking!
I was told to get the funds back from the card,I had to email my bank details
Really?????
When I questioned this I was told that due to a system upgrade they couldn’t automatically refund the account they had on record. Apparently this “upgrade” was estimated to be completed in a month!
How on earth can a financial institution
Take a month to upgrade their system.
I’m seriously tempted to report them to the financial authorities for security breaches!

I took out the card for my son many years ago, the app is excellent for tracking spend, topping up and protects my son from buying in shops like off licences (not that he would). Its been easy for instant transfers from my account to his nimbl card in times of emergencies ie. lost wallet, no bus fare etc

My son has been using a Nimbl card for several years, it worked well & I left a positive review in 2020.
Now it has come time to cancel and move my son to a proper bank account - and that's where it's all gone wrong.
I emailed to say that I wanted to close the account and asked how I could withdraw the money, but the next day my son's card was cancelled (it was declined in a shop) and we were both locked out of our accounts, without any word from Nimble.
After many emails & telephone calls, I'm finding it impossible to get my son's money back.
First they say they'll pay it to the card I have registered with them, then the next day I'm asked to provide my bank details over unsecured email. I eventually did this, as was told I would receive the money in 3-5 working days.
It is now working day 5 and after calling them again, I'm told I should receive it next week.
I'll add an update with the outcome.

UPDATE:
After more time on the phone to customer services, the money was received in my bank account on the 5th working day, but it took a lot of effort.
Increased rating to 2 stars.

I have to close my account on nimbl due to financial reasons, however I am pleased on how the customer service responded to my queries in a fashionable manner and professional throughout

Super fast customer service. Nimbl is a competitively priced kid's bank account and has great features to encourage children to save.

The issue I had with accessing my account online was resolved first time by the support agent.

Nimbl answered my query really quickly and efficiently and refunded my money straight away. I was very pleasantly surprised.

The Nimble team works effortlessly to resolve issues and consistently delivers outstanding services.

Unfortunately I had to close my account before I even got to use it. It is built with the concept that a child only has one parent. I didn't want to get into a biology lesson with them so I just moved on. Founded in 2010 and hasn't realised it takes two to make their customer base. They said they were looking into it but again, its been so long, its likely they are just sitting on the laurels and enjoying the income.

The card was used from the age of 10 years old. This helped my lad get used to budgeting and saving. It also gave him the confidence to shop on his own. He is now 14 and has his own bank account.

We had a nimbl account for my 2 daughters and it worked great. They have now reached an age to get a real bank account and the process to close the nimbl accounts was so simple and without fuss. A pleasant surprise

Time has come to close the account. Feared it may be a protracted process. But no it was actually a very pleasant experience due to the service provided by Rebecca. No fuss, no unnecessary procedures just simple and quick. Wonderful

Just closed my nimbl accounts after 8 years. Such an easy, reliable and generally all round brilliant product. Totally hassle free. I’ve only ever needed customer service help twice and both times it’s been efficient, friendly and effective. 100% recommended.

Easy to use account which is perfect as a first payment card for kids. Only current downside is you can’t put it on Apple Pay.

So easy to use and a great way to pay pocket money to your children and for them to learn about the value of money!

I have used the Nimbl service seamlessly for years but I had to cancel due to a change in our situation. The Nimbl representative handled my request promptly and was able to shut down the account within minutes of me confirming that is what I needed. Great customer service. More companies should take note of this.

Highly recommend Nimbl ,
Easy to use & great for younger children to be more independent with their money

Customer service second to none! Always speedy response & nothings ever an issue ..
Thankyou again

Excellent customer service. Emails answer quickly and my children can use their card and I can ensure they are safe.