nimbl Reviews 

1,170
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently mention that the platform provides a brilliant stepping stone for kids to learn budgeting, complete household tasks, and handle everyday purchases safely. People also appreciate the helpful assistance provided by the support team, noting that any technical queries are resolved quickly without unnecessary fuss. Some reviewers were not happy with unexpected card activation failures and long delays when trying to reach customer service for urgent help. A few other people also felt that technical glitches and transaction declines caused significant stress for parents when children were traveling independently.

What people talk about most

Customer service

Users describe positive interactions with customer service, praising helpful and polite agents who resolve... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the super easy... See more

Payment

Reviewers express mixed feelings about payment experiences; while some customers praise the instant top-up... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, helpful, and prompt in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super easy app, notifications were helpful. Really great customer service would recommend on this basis alone! This is a good idea for having accounts for children that are not your own, however for m... See more

Company replied

Rated 4 out of 5 stars

Good customer service. Matter of being charged twice in error dealt with very quickly.

Company replied

Rated 5 out of 5 stars

I used Nimbl for my daughter and it was great due to the parental control included but still allowed her the ability to be responsible for spending. Customer Service was great and had the pleasure o... See more

Company replied

Rated 5 out of 5 stars

Nimbl is a fantastic ap enabling my teenage daughters to have a "bank card" without getting overdrawn or running out of funds. I was able to put pocket money and any extras for chores etc on as well a... See more

Company replied


Company details

  1. Savings Bank

Written by the company

Help your children learn money skills for life. The pocket money card and app for 6-18s

nimbl - Digital pocket money for kids!

Written by the company

All children should be money confident
nimbl is an award winning app and prepaid debit card, which gives parents the tools to help their children learn about money.
Apply in minutes
It’s quick and simple to join nimbl online and cards arrive within just a few days! Parents can set up pocket money, unique parental controls and help their children learn how to save and spend responsibly.

Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,170)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Nimble

Excellent service from Nimble, and the staff are always attentive, efficient and effective

22 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Great customer service

We found the company very responsive to emails. No complaints great product and great service.

22 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Excellent customer service, easy to use app

Excellent, responsive customer service and very easy to use app. A good choice for starter card accounts for children.

22 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Fantastic prompt and easy service

Fantastic prompt and easy service - thank you Team at Nimbl

19 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 1 out of 5 stars

Will not allow us to transfer money out…

Will not allow us to transfer money out of the parent account so we can close the facility - we have waited for over 20 days for a response from them - very happy to take money but not give it back......

19 September 2023
Unprompted review
nimbl logo

Reply from nimbl

We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience help@nimbl.com so that we can investigate further. We hope to restore your faith in our services very soon. Thank you.

Rated 5 out of 5 stars

Nimbl are an absolute pleasure

Nimbl are an absolute pleasure. I love how simple the user experience is for both the child and the parent accounts, it's really slick and streamlined, but most of all when I've had queries the customer service is outstanding. Quick, polite, personal and always happy to oblige.

18 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Really helpful friendly adviser

Really helpful friendly adviser and very short wait time.

16 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 4 out of 5 stars

Nimbl app - good but perhaps needs tweaks when kids have part-time jobs

The Nimbl app was very easy to use and move money around. For children who had a part time job we could not find an easy way for the employers to pay into their Nimbl account. Finally it was a bit disconerting that when trying to close the account i was told that my e-mail address was not recognized but thankfully a customer support lady called Rebecca resolved the issue very quickly.

4 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you for your review, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. I’ll let Rebecca know that you appreciated her assistance, and she will be thrilled

Rated 5 out of 5 stars

Amazing! Super simple to use.

Amazing, highly recommended.

We wanted to support our autistic teens to be more independent with money, a friend recommended Nimbl so we signed them up.

They've loved their cards, loved the app, it's been so easy to use for both them and us as parents, the customer service is fast and efficient, i cant fault them at all, highly recommend.

2 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Fantastic service and a really great…

Fantastic service and a really great way of helping children to learn how to manage money.

1 September 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Speedy response

Speedy response, great product works very well for my 13 year old.

31 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Great idea

I used this for both of my teens and they, and I, thought it was brilliant. It gave the kids responsibility for their own money. Service was always excellent.

31 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Good customer service

My daughter it is not old enough, and I end up not using the nimbl card, however I can say that the app/website is user friendly. Weekly money cap to spend can be set up, direct debits, etc. To add up, I can say that Rebecca from customer service is very helpful. Thank you. Overall I only have positive things to say.

29 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Great customer service support when…

Great customer service support when needed. Nimbl great to use for young children.

29 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Excellent customer service

I transferred some money to my sons nimbl card instead of my daughters by mistake. I emailed and asked if it could be rectified and was contacted almost straight away and the problem solved very quickly and efficiently by a very helpful staff member

28 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Polite and quick

Really simple phone call and dealt with quickly (no massive wait) and pleasantly.

26 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

Very impressed by Nimbl

Have been using Nimbl cards for several years now as my children's first experience with managing their pocket money. The Nimbl app and cards have been very easy to use and their customer support service is very responsive and helpful.

25 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

Rated 5 out of 5 stars

I've been happily using Nimbl for both…

I've been happily using Nimbl for both my teens for years - since they were pre-teens! My eldest is finally 18 so I contacted Nimbl to get his savings transferred out and back to me so I could put them into his bank account and close his part of the account. Rebecca from Nimbl made this exceptionally easy and I have no hesitation in recommending Nimbl to all parents.

23 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you for your review, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. I’ll let Rebecca know that you appreciated her assistance, and she will be thrilled.

Rated 5 out of 5 stars

Great tool for helping kids become…

Great tool for helping kids become financially independent (whilst keeping an eye on them!) We used Nimbl for a period of years, always a quick response from Customer Service and no problems at all.

23 August 2023
Unprompted review
nimbl logo

Reply from nimbl

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look