NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van rental agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(361)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hired a van from the Batley branch…

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyou all

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing business

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and informative

I was served by Hannah at the Leeds office. The staff were really friendly and informative. I arrived late due to traffic and was informed I would get 24h from when I drove away which was very helpful.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great van with great customer service

Great van with great customer service, very reasonable with the price and with the extra mileage price was cheap will definitely be using nl commercials again in the future.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

The whole service was easy to use and…

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful
to them for their service. Great job guys, keep up that great customer service as it really made the whole experience better!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

All the 'Batley' staff are amazing

All the 'Batley' staff are amazing! I've used NL Commercials for over 30 years. Their service is second to none! Highly recommend NL Commercials to anyone! Proper staff! Clean vans (new too) would love to leave 10 stars! Kianna, Warren, and Daryl played a personal part in my experience when i needed a like for like van as my own - thank you
Vincent Van Jobs

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to book

Really easy to book, collection was quick and efficient, and staff are friendly. Rented from Batley branch, would highly recommend for a van rental

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good price

Excellent service and good price. Needed a van last minute and they were able to accommodate straight away.
Good customer service throughout. Great tidy medium size van, easy to drive and managed to help my son move house!
Would recommend (Batley branch :-))

18 July 2025
Unprompted review
Rated 4 out of 5 stars

Good place to hire commercial vehicles…

Good place to hire commercial vehicles from and if they don't have what you want in stock they will do their best to match it.
Being the user of a lease vehicle I had an issue with one of the rear tyres called my boss up to arrange a new tyre fitting on the way back to Leeds I was in and back out on the road within 20-30 mins

14 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look