NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van rental agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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No recent history of asking for reviews

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4.9

All reviews

(361)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NL charter where on point hire van

NL charter where on point, as I spoke
To them 1 day and was the garage the next day.
And then seen me in the afternoon to get the van right again.
Should this not have been the case, they had me a courtesy van in such an event.
Chris the mechanic was on point.
And the ladies in reception were also very helpful and made me a nice brew.
Happy days, Paul Micheal from Brims

10 January 2025
Unprompted review
Rated 5 out of 5 stars

First class service

Just like to say a big thanks to NL Commercials for offering a fantastic local service in providing a reliable range of commercial vehicles for hire.
I recently hired two vehicles and received excellent service from Kianna in the office which was matched by both Darryl and Warren on collection and return. Well done and Thank you 👍

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services provided by NL staff…

Excellent services provided by NL staff always pleasant and very helpful.

4 December 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Azar

Thank you so much for taking the time to leave a review.

We're pleased you had a pleasant experience with the Company and hope to see you again in the future.

Regards
Vanessa

Rated 5 out of 5 stars

Great service

Great service, from start to finish, friendly people and excellent vehicle.
Not the first time I’ve used NL and won’t be the last

2 December 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi David

thank you so much for your kind review.

We're pleased you had a good experience with our company and hope to see you again in the future.

Regards

Rated 5 out of 5 stars

Batley branch 100%…

Used the Batley branch several times always had a LWB van fantastic service as always super friendly staff. Never any issues when returning vehicle unlike some other hire companies

15 November 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Darren

Thank you so much for your kind review, we're pleased you had a good experience and will pass your comments on to our staff.

Regards
Vanessa

Rated 5 out of 5 stars

Batley Branch !

Really easy and good service from the branch in batley good prices and quality vehicles definitely recommend.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else

Hired a VW van for a day at the Batley branch. Such a trouble free experience served up by very helpful and friendly staff both at the reception desk and in the yard during our pick up and drop off. The deposit was immediately refunded at the drop off, meaning that the money never actually left our account. Will not look elsewhere when we need a rental van in the future. Highly recommended by ourselves. Thanks to all the staff who looked after us, you’re a real asset to the company.
Paul & Michelle Spring

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Heather and Ella at the St Helens branch do a great job to make sure the process of hire was simple and fast. Highly recommended, I have now used on multiple occasions.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Bayley Branch Highly Recommended

Friendly staff when I went to pickup, fairly straightforward process (made easier because I came prepared with the required documents). The van I was given was in a pretty bad state terms of damage, but they said the van I was going to get broke down, so it was a last minute change. Inside the van however was clean and drove without issues. I returned the van after 2 days, there was a bit of a wait but it was Monday morning so understandable. Staff were helpful, even asked if I managed to get my work done with the van. Will definitely use again if I need a van.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Winning combo

Used the batley branch . Super helpful and friendly.. always a winning combination

10 October 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Thank you for your kind review, I'll pass your comments on to the team.

Regards
NL Van, Truck & Car Hire

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