Nöa and Nani Reviews 

6,845
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the prompt delivery, friendly drivers, and solid quality of the furniture, noting that items arrive quickly and are simple to assemble. Many people also genuinely appreciate the stylish designs, comfortable mattresses, and overall great value for money across various household furniture purchases. However, some customers also noted occasional issues with missing assembly parts, damaged items, or unhelpful customer service when trying to resolve problems. A few reviewers experienced unexpected delivery delays, missing components, and persistent difficulties getting a prompt response, resolution, or fair compensation for incomplete orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are stylish,... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, solid, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions reported across... See more

Order

Consumers find order experiences to be mixed, as opinions and satisfaction levels vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a bed in the past, and nore recently some drawers for storage under. Very reasonably priced, clear instructions for assembly (very ikea-like!) and parts usually come with some extra for... See more

Rated 5 out of 5 stars

We bought a lovely (great price), fantastic quality ottoman bed for my son's room. Unfortunately, a piece was missing - I contacted the office and they sent a new piece out promptly. Brilliant custo... See more

Rated 5 out of 5 stars

Really happy with Noa and Nani! Ordering was simple, delivery was quick, and the furniture is exactly as described – stylish, sturdy and great value for money. Customer service was also very responsiv... See more

Rated 5 out of 5 stars

The bed I ordered was brilliantly packed. The delivery driver was friendly and efficient. The quality of the bed is incredible, and I found the instructions really easy to follow. I managed to piece i... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Online marketplace

Written by the company

Dedicated to providing families with thoughtful, functional and gorgeous furniture, Noa & Nani has everything you need to make your house a home. From imaginative children’s beds to chic living room pieces, our website features an abundance of beautiful designs to suit all your family’s needs.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(6,845)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor experience

Very poor experience. Ordered a bed frame largely based on the listed product weight. What turned up was completely different to advertised, less than half the weight. Very flimsy and lightweight. Seller messed about refusing to arrange a return and refund. Just don’t waste time, go to a proper established store.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

customer service team was excellent

The delivery company lost some boxes, causing a frustrating delay. However, the Noa & Nani customer service team was excellent—friendly, responsive, and kept me informed throughout. They quickly arranged replacements and turned a negative situation into a positive one.

The furniture quality was worth the wait, and it’s clear Noa & Nani care about their customers, even when issues arise with their delivery partner. Thank you to the team for their helpful and professional support.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

429571 Order number

429571 Order number
My 3 little children are sleeping on mattresses on the floor in a completely empty room. Lottie Bed part found snapped when unpacking customer service are not getting back to me.
The Otto drawers are not fit for purpose the runners all break flimsy the ball bearings fall out and becomes a choking hazard for my baby.I will be retuning both Drawers I need return labels and refund as soon as it has been sent back as I do not have the finances to replace.
I ordered because my children had 2 beds from this company previously and they have lasted well. But the new furniture is not fit for purpose or if a problem arises you cannot correct it due to customer services

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Noa and Nani highly recommended

I had a great experience ordering from Noa & Nani. The ordering process was straightforward, communication was clear throughout, and my order arrived within the expected timeframe. The furniture was well packaged and everything arrived in excellent condition.

The quality is very good for the price, and the finished product looks exactly as advertised. Assembly took a little time, but the instructions were easy to follow and all the parts were included.

Overall, I'm very happy with my purchase and would definitely recommend Noa & Nani to anyone looking for stylish, good-quality furniture at a reasonable price. I would happily shop with them again.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

All in all a fab experience

All in all a fab experience. The new bed arrived in a couple of days when estimated delivery was a week! Once arrived my husband set to work on building it. It was so reasonably priced we weren't expecting much, but the quality is fantastic, everything lined up perfectly to the pre-drilled holes etc. looks great all put together. Storage underneath is great. Good experience with no issues. Thankyou

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

We couldn’t be happier with this sideboard. It arrived within days of ordering, and the flat packaging was first-class, it arrived in perfect condition. The unit is incredibly sturdy, durable, and feels exceptionally well made. Its weight and build quality give it a premium feel that exceeded our expectations.

Assembly was straightforward thanks to the clear and well-designed instructions. The finished piece looks fantastic in our living/dining area and has become a real focal point of the room. We love it so much that we’ve already recommended it to several friends. Highly recommended!

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy from this company!!!!!!

Do Not Buy from this company!!!!!!

I brought a bed which had missing parts and they were not able to supply me replacement and I only discovered these missing parts after assembly they want me to source new packaging to ship back for refund no offer of voucher or anything for the inconvenience for comparison Arte-N Furniture had the same mistake with another bed yet they were very apologetic and had new parts manufactured and offered a voucher. I would spend another penny on Noa and Nani

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed with the order

Disappointed with the order. My shoe cabinet arrived with at least six of the parts chipped and scratched. It's a massive pain to have to wait to get replacement parts redelivered with no refund offered for the inconvenience.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Decent quality, easy assembly, spot on delivery

Purchased a bed in the past, and nore recently some drawers for storage under.

Very reasonably priced, clear instructions for assembly (very ikea-like!) and parts usually come with some extra for spares.

Have not needed to use customer service but delivery is on point with tracking

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Bunk Beds with steps.

Ordered a bunk bed with step/stairs for my daughters. I found this particular style a few times and Noa and Nani had it at the best price. It was delivered quickly and my daughters absolutely love it. It’s practical, good quality and I am not worried about them navigating a ladder stairs in the night. I want to get a trundle underneath now and I will be ordering from them again.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

I am thrilled with my purchase

I am thrilled with my purchase! The item arrived in perfect condition and even earlier than expected. Additionally, the customer service team was incredibly helpful and pleasant to deal with throughout the process. I highly recommend this company!

13 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESE RIP OFF MERCHANTS

DO NOT BUY FROM THESE RIP OFF MERCHANTS
Slatted Shoe Cabinet - Black 14707938 (OpenBox- See T's & C's for details) × 1 -DISGUSTING BOX OF BROKEN and WORTHLESS BITS OF RUBBISH. 47 POUNDS !!!!!!!
Open Box ?? this was an insult and as a pensioner i cannot waste money, i understand the concept of a return and then buying blind, however this is clear exploitation of consumers and absolutely total disregard for selling on JUNK
DO NOT BUY FROM THESE RIP OFF MERCHANTS
I dont want a refund i dont want a replacement i want N&N to feel shamed that they are prepared to re-sell RUBBISH.
1 star that would be for piracy

11 July 2026
Unprompted review

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