Nobody's Child Reviews 

Same situation as others who have left a review. Returned 2 dresses on 3 September and have heard nothing about my refund since. Sent them proof of return over a week ago and no response. I’m owed £130. Do not use this company as they are impossible to communicate with.

First time im ordered from this company. Firstly collecting by In Post wasn't a good experience as all parcels were just dumped in a big bin at store where I was collecting. Then the actual clothes were unwearable apart from 1 dress. 2 were so creased they were literally like dish cloths, 2 were 2 sizes too small. I have slim arms but couldn't even do the buttons up on the sleeve. Returns you pay an unfair charge and refund took ages. Not satisfactory when so many other companies do it better.

Lovely clothing, quality, and great customer service when I had questions about a particular garment.
Petite stuff is a life saver and fits perfectly.

I had an issue with the returns form and RJ helped me reopen that so I could send back some sale items and really appreciated the help.

They need to make it clearer that the standard 30 days return period is reduced to 14 days if the item is in the sale. £4 return fee for one item is just profiteering.

I bought a couple of items as gifts for birthday presents. Tried to return one shortly after it was gifted as it didn’t fit, only to find out that I had missed the return window by a couple of days as the item was in the sale. I was only offered a gift card. I was also charged a restocking fee.

I’m now left with a gift card of £46 to purchase something thing for someone else I don’t know will fit and risk having to pay the £4 return fee again if it’s not suitable. +postage.

I won’t be shopping here in future as it seems that customers are used to make money from rather than taken care of. £4 to restock one item etc is day light robbery in my opinion. You’re an online shop so people don’t have the option to try them on before they buy and returns are to be expected.

Awful customer service and returns. I received a worn returned dress that was balled up in a bag and wrapped in tape. So unsanitary and unacceptable for a £80 dress. Additionally, upon requesting a return, they said I am outside my 14 day window but I emailed within 14 days and they won't honour it because they took so long to respond.

I bought two blouses same design but one was a larger fit. I am keeping it reluctantly as I’ve read that they are not processing refunds.Despite the nice clothes I will never order from a website that does not reply to an email sent two days ago and a non existent customer service number.

I had a really great experience with a very kind Rory who helped me with a complicated return. Many thanks!

I bought a beautiful red and white dress for a wedding. I got to wear it two times and the elastic in the sleeves completely went (the dress was not washed only dry cleaned twice). Awful quality and there is absolutely no reason a dress would lose its elastic like that except for the quality being so bad it can’t be worn more than twice.

I have been begging for a return label for 5 days. I am going on hols for 3 weeks so will be outside of return time - they are simply ignoring me and you cannot get hold of a human to help. Absolutely shocking will never buy direct again

Awful customer service! Ordered three items and returned two over three weeks ago and still haven’t received a refund - can’t get in contact with anyone to resolve even though Royal Mail tracking shows the return was delivered to them on 1st September - have now had to raise an dispute with PayPal as thankfully paid through them - avoid at all costs if you want to return anything!

Like others have experienced, they have not refunded my delivery charge, which they are obliged to do under UK distance selling laws. They have also charged me £4 for a returns fee so there is no reason to keep this charge. I will not order anything from them again.

I had a problem with my package missing after delivery and Elizabeth helped me so much and made sure everything went smoothly. I really rate the experience I got and always get when Im in the stores too!

Nobody's Child CONNING Customers
I bought a jacket online from Nobody’s Child, advertised at £159.00 with free shipping. But once their “generous” 20% discount was applied, a £5.00 shipping charge appeared, turning that 20% into just 16.07%—a little trick they don’t mention. I wrote to their head office a week ago and, unsurprisingly, received no reply thus far. Things got worse when I had to return the jacket for being too large. Instead of refunding the £132.20 I paid, they kept the £5.00 delivery fee and charged a £4.00 “handling fee” for returns, leaving me with £123.20. Thankfully, I always use a credit card, so if anything shady happens, I can go through my bank. With an average rating of 3.2*, it’s no surprise—there’s no phone number, and their email support is a joke in 2026. Their clothes may look nice, but poor customer practices and service make them not worth the trouble. With so many options out there, I won’t be buying from this company

Do not order from this company unless you are 100% sure you want the product.
I ordered some dresses for a funeral, most were terrible quality so I returned them through the correct return process . The tracking label says the dresses arrived with NC on 3rd September. I had to pay for the return . I have still not had a refund and have not had a response to a single email since the 3rd and the phone number refers you to the email.
Terrible service and they still owe me more than £200 !!

This company needs investigating asap on how they handle returns. I’m missing £30 from my refund amount, no explanation, no commutation, no one to speak to!
Disgusting company. I would only buy their clothes from M&S from now on.
I emailed 4 weeks ago and haven’t received any response apart from an automated AI robot

I returned goods but never received a refund, because I produced the essential documents as proof of postage ect this was very promptly dealt with... Very good service.

I received the dress I ordered on 7th Sept , it was too small so I started the returns process.
As it’s a sale item I only have 14days from receipt to return.
When I tried to create the label I was told the order is not recognised. I got on to the customer service and since then have had no solution.
I have emailed about 6 or 7 times since and I just get an automated response saying my request has been updated!
I live in Ireland so need to act quickly to get this return completed but am being met with a brick wall….
I looked it up and according to the info given it seems it’s an issue with Irish orders!
Never again !!

Good customer service and well made items that match description of the pictures. 😇

I had a few issues to sort out and Meg was absolutely amazing. Really personal and helpful and resolved all of my questions with ease.