Nockolds  Reviews 

977
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, expertise, and helpfulness, often describing them as understanding and supportive throughout their legal processes. Many highlight the exceptional customer service, noting prompt responses to queries and efficient management of all processes, which creates a smooth and straightforward user experience. Reviewers frequently commend the speed of service, feeling well-informed and confident in the company's ability to handle their matters effectively and with care. However, some customers also noted that communication regarding timelines and missing information was sometimes unclear, leading to unexpected delays or a feeling of being uninformed. A few people felt that their specific situation was not given enough consideration, or that the information provided was not new or particularly helpful.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers find staff to be highly professional, helpful, and supportive, with many reviewers praising... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the prompt,... See more

User experience

Clients share positive opinions on user experience, with many describing it as excellent, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Jas and Lynn have been amazing throughout a long drawn out, sensitive family matter. Their knowledge and understanding of my situation made me feel at ease during a very hard time for myself and... See more

Company replied

Rated 5 out of 5 stars

Nockolds keep delivering time and time again. I have dealt with multiple members at Nockolds on many aspects of corporate and personal law, and they have always been professional, knowledgeable, an... See more

Company replied

Rated 5 out of 5 stars

Dearest London Nockolds Team, namely: Mario, Emily and Rachel! Thank you so, so much for your professionalism, expertise, and for being quite simply the loveliest lawyers to work with. Today marks a b... See more

Company replied

Rated 5 out of 5 stars

I chose Nockolds as I not only required an excellent solicitors but they also needed to know about Spanish Law. They helped guide me through the legalities of Probate and also knew what Spanish paperw... See more

Company replied


Company details

  1. #15 of 59 best companies in Lawyer
  2. #7 of 18 best companies in Employment Lawyer
  3. #6 of 35 best companies in Family Lawyer
  4. #22 of 83 best companies in Law firm
  5. #33 of 157 best companies in Legal Services
  6. #15 of 43 best companies in Property lawyer

Written by the company

Nockolds is an award winning leading law firm which is proud to have received many accreditations and awards over the years which reinforces the enthusiasm and passion in every member of the team to provide the very highest standard of legal advice and client care to its clients.

Nockolds' Commitment to Client Service

Written by the company

We're committed to our client satisfaction
We pride ourselves on building strong and close relationships with our clients. These are built on mutual trust and understanding which leads many of our clients to instruct us again when they need legal services. In fact, 96% of our clients would recommend our services to others.

Contact info

4.9

Excellent

TrustScore 5 out of 5

977 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(977)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joanna has been fantastic

Joanna has been fantastic! She has helped me go through a Settlement Agreement. Always reactive with her answers from the first email when I reached out! She's been very good advice and ready to step in for a smooth process. She took the time to answer all my questions and not speed through any. I recommend 10/10!

23 October 2025
Unprompted review
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Reply from Nockolds

Hello, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments to Joanna.

Rated 5 out of 5 stars

Amazing Service

Have dealt with Lucy Riley for a number of years and wouldn't use anyone else now. Incredible service and the speed in which they respond to our queries if always impressive. Nothing is ever too much trouble. We also had some training at their offices yesterday and their team are all amazing. Thanks very much as it is very important when running a SME that we have the legal support and you are the best.

23 October 2025
Unprompted review
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Reply from Nockolds

Hello Lee, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments to Lucy and the team.

Rated 5 out of 5 stars

efficient, professional and good value for money.

I found this company on a search on the web. Having read the positive reviews I went ahead and contacted them as I needed a Spanish document translating. I dealt with Dalilia who promptly responded and dealt with my request in a timely and efficient manner. The price of the service I needed was very good and the work completed within , I think, 2 weeks.

9 October 2025
Unprompted review
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Reply from Nockolds

Hello Debbie, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments to Dalila.

Rated 2 out of 5 stars

Terrible solicitor for easy house purchase

Although our house purchase went through, our dealings with Nockolds, particularly with our solicitor, were by far the most aggravating part of our experience.

Friends recommended us Nockolds, and upon a first call with Jeanette (who was a pleasure to work with), we chose them and were assigned a specific solicitor. First strange thing we realized in hindsight was that we never had any sort of intro call with her to walk us through the process. It just started, albeit initially smoothly, by email. Then, here is the litany of things that drove us crazy

- Borderline harassment of relatives for proof of funds (apparently Nockolds policy, but be warned, they will go back decades to find out how people in their 70s have a few thousand pounds to give to their children)

- Does not schedule calls, just says she’ll call when she can

- Did not respond for almost a week on timeline update (replied to other things, but dodged this – finally said she’d “look into her report”)

- OOO half day on exchange day, only told us the day before

- Did not manage the timeline expectation with sellers (or keep us in loop), resulting in some very awkward conversations with the seller’s side and the estate agent

- Did not deal with or properly inform us on missing building inspection certificates until THE DAY OF EXCHANGE (when our solicitor was off…), resulting in us frantically having to dig into it and pushing back the exchange

- Tried to rush us to exchange on the agreed-upon date, when there was clearly a red flag (borderline malpractice). When we pushed back to sellers, they resolved the matter in 48 hours, but it took us pressuring our own solicitors not to take the easy way out

- Needed to be chased after the missing exchange date, and in general, was TERRIBLE at keeping us in the loop. Also, complaints from the other side about this, which we are inclined to believe, given our experience.

- No apology for clear mess up. All we got was “I’m sorry you feel that way”…tell you all you need to know about communication style.

- OOO on day of completion, only told us a day or two before, and handed off to a completely new person for one of the most important days of our lives

- We found out that both exchange and completion had successfully gone through from the estate agent first, rather than our own solicitors.

- No follow-up. No “enjoy your new home”…just felt like with all the issues, our solicitor gave up on us, knowing a review like this was coming, and did the bare minimum. And to be clear, we were beyond patient and polite about all the above throughout. Maybe that was our mistake…



Let me end by saying that apart from the building certificate (which turned out to be easy to resolve), this was one of the smoothest, quickest, easiest transactions a conveyancer could wish for, and yet they were the most aggravating part of the whole experience BY FAR. I cannot imagine what dealing with this solicitor would be like if you have a more complex transaction.

Avoid this company for your house purchase. I'd say just avoid the solicitor we had, to give Nockolds the benefit of the doubt that it was just a bad apple, but as they flagged this review, preventing me from giving her first name, probably best to avoid them altogether.

23 October 2025
Unprompted review
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Reply from Nockolds

Hello, many thanks for taking the time to leave us a review, we value all feedback. We pride ourselves on providing the very highest level of service to our clients and therefore we are so sorry to hear that you are unhappy with the service you experienced.

In their guidance (please see 'Trustpilot Legal - Guidelines for Reviewers' on their website), Trustpilot outlines that reviews shouldn’t contain another person’s personal information, ‘such as the name of a business’ employee’. This is to ensure the privacy and safety of everyone in the community. The review was therefore flagged because what had been written was against Trustpilot protocol.

We would appreciate the opportunity to discuss your experience, and a member of our team will be in touch.

Thanks again for leaving a review.

Rated 5 out of 5 stars

Quick, professional, friendly service

Delilah is very professional, friendly, and prompt with her translation services. Highly recommend!

15 October 2025
Unprompted review
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Reply from Nockolds

Hello Rio, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

Efficient and friendly service as ever…

Efficient and friendly service as ever (my family have been clients for many years)

18 September 2025
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Reply from Nockolds

Hello, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

Personal service

Personal service. Good advice and outcome.

23 July 2025
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Reply from Nockolds

Hello, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

Excellent service

Excellent service, would highly recommend

10 October 2025
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Reply from Nockolds

Hello David, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

Dalila at Nocklonds offers a first rate…

Dalila at Nocklonds offers a first rate translation service. On both occasions the service has been very quick and responsive - and I have now successfully obtained my Spanish visa. I would recommend their services any time.

12 September 2025
Unprompted review
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Reply from Nockolds

Hello, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments to Dalila.

Rated 5 out of 5 stars

Very professional

Very professional, patient and helpful.
Thank you

10 October 2025
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Reply from Nockolds

Hello Sue, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

I was treated like an intelligent human…

I was treated like an intelligent human being: my views and concerns were listened to and my case was conducted with supreme professionalism, but with a very compassionate touch. I would definitely instruct them again.

4 September 2025
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Reply from Nockolds

Hello Louise, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments.

Rated 5 out of 5 stars

I had a very positive experience in preparing a Will

I had a very positive experience in preparing a will. The solicitor was attentive, suggested a number of options I could take and was happy to make changes at the last minute. The advice I was given was exemplary and I felt content when the will was finished.

7 October 2025
Unprompted review
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Reply from Nockolds

Hello Nikki, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along to the team.

Rated 5 out of 5 stars

Nockolds were incredibly professional…

Nockolds were incredibly professional to work with. They took time to diligently understand our project requirements and kept in touch throughout the process. The team made the entire process feel straightforward and efficient, and we were always confident we were in good hands. We highly recommend their services.

3 October 2025
Unprompted review
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Reply from Nockolds

Hello Ewan, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along to the team.

Rated 5 out of 5 stars

Very responsive and quick to answer my…

Very responsive. Put me in touch with the correct person within their organisation straight away.

Dalila handled a complex translation document for me and turned it round within 24 hours. Great service would definitely use them again.

29 September 2025
Unprompted review
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Reply from Nockolds

Hello Stephen, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along to Dalila.

Rated 5 out of 5 stars

Excellent service by Dalia

Excellent service by Dalia. Highly recommend

16 September 2025
Unprompted review
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Reply from Nockolds

Hello Adam, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along to Dalila.

Rated 5 out of 5 stars

Julie Hussey

Julie Hussey, our main point of contact, was outstanding. She was proactive, kept us fully informed with clear and regular updates, and made the whole process seamless. I would highly recommend Nockolds to anyone.

23 September 2025
Unprompted review
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Reply from Nockolds

Hello Simon, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along to Julie.

Rated 5 out of 5 stars

First class

Nockolds recently did the conveyancing on our house sale. This is the third time we have used them. They are professional and efficient and a pleasure to work with.

15 September 2025
Unprompted review
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Reply from Nockolds

Hello Laura, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along.

Rated 5 out of 5 stars

As well as a professional service

As well as a professional service, we always felt safe in the hands of your team during a very difficult time.

12 February 2025
Unprompted review
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Reply from Nockolds

Hello, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along.

Rated 5 out of 5 stars

Good service !

Reactive and helpful

10 September 2025
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Reply from Nockolds

Hello Helene, thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your kind comments along.

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