First my issue was resolved i,but actually getting too talk to a human was stressful. Very helpful the issue was my phone not being compatible unknowingly too me & purchased an esim only to find it... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Nomad is a B2C travel app and our mission is to ease all the hurdles in travel and make it pure enjoyment. We provide eSIM and virtual number (SMS) solutions for travelers all over the world.
Contact info
2880 Lakeside Drive, Suite 331, 95054, Santa Clara, United States
- hello@getnomad.app
- www.nomadesim.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
Overpriced
Overpriced. Plan details often hidden like unlimited data but not unlimited only 2gb and then under 1mbs speed.
Slow, expensive, unreliable, poor ux, but works.

Reply from Nomad eSIM
ease of installation of the esim card
ease of installation of the esim card, ease of use and digestion of the primary on the Nomad card. Also the quality of the internet connection. It is important that it covers a large number of countries and locations
Seamless when extending the plan
Seamless when extending the plan. I was warned when data was running low snd it was important to renew before I ran out otherwise an extension was not possible.
faster instalation
i liked that you improveed the way you activate the eSIM. Now it is a lot more easyer. Good Job!
The esim connected easily and was…
The esim connected easily and was available throughout our trip
It was great to stay connected in both…
It was great to stay connected in both Greece and the UK, without having to change physical sims.
It's good
It's good. But my data finished too early. I still have 9 more days to go and I don't know how to get more.
Easy to install
Easy to install. Great app for monitoring data. No issues with connection.
No trouble as usual.
Easy to guys and great connections!
I used Nomad in Japan and China it’s…
I used Nomad in Japan and China it’s worked really well in both places !!!! Great connection
Refund Request – eSIM Stopped Working
Living in Japan, used in Turkey.
I entered Turkey through Istanbul and traveled by taxi to Ankara.
It was working without any problem.
About one week later, I flew from Ankara back to Istanbul.
After I turned off airplane mode and returned to normal mode, it became unusable.
In the end, I had to buy another physical SIM card at the airport.
I would like a refund.
*
In your email, you mention that network quality may depend on location, time of day, population density, and surrounding buildings.
Are you suggesting that Istanbul Airport falls into that category?
This was not a rural area or a location with poor reception. It was Istanbul Airport, one of the largest international airports in the world. I had already tried restarting my phone, toggling Airplane Mode, switching Data Roaming on and off, and the other basic troubleshooting steps before purchasing another eSIM.
What is most disappointing is not only that the service failed, but also what happened afterward.
While traveling, I lost valuable time trying to resolve this issue. I had to spend additional money on another eSIM, and now that I have already returned home, there is no way to recover that lost time or expense.
Instead, I am still spending more time responding to template emails that do not seem to address what actually happened. That is frustrating.
From my perspective, I have paid both financially and with my time. Meanwhile, your company only needs to send another email.
I genuinely like the idea behind the name "Nomad." That is one of the reasons I chose your service. But this experience has been far from what that name represents.

Reply from Nomad eSIM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






