Nordic Nest Reviews 

With Nordic Nest, the standards for online shopping are nonexistent. (Seriously flirting with a scam)

(1) No return label inside the parcel. You must create a return request on their website, but nothing happens. You have to chase them down if you want a label, and they have a 14-day return policy, while the standard practice is 30 days.

* I returned my order, and it arrived at their address in Germany, but they won't issue a refund until it arrives in Sweden. I'm unable to track my parcel between Germany and Sweden; anything could happen.

** They are not completely refunding you at 100%. Return costs (deducted from your refund): 
-  €20 for small items 
- €199 for large items (e.g. furniture) 

(2) "Email us at..." They don't reply. You receive an auto-reply, and that's it. To this day, I'm still waiting, and I re-emailed them after they responded to my Trustpilot review.

(3) "You can contact us Monday to Friday by phone", again, no reply. I tried UK and French contacts. You are indefinitely put on hold...

(4) You can only reach them on their website when the "chatbot" icon is available. It's available on nordicnest.com but not on nordicnest.fr

(5) You can find several Nordic Nest profiles on Trustpilot:
- Nordic Nest, Sweden, nordicnest.se (4.5)
- Nordic Nest, Denmark, nordicnest.dk (4.5)
- Nordic Nest, Europe, nordicnest.com (2.2 = Poor)
- Nordic Nest, France = doesn't exist...

(6) I'm still trying to get my refund... I shouldn't have to fight to get my money back.

My advice:
You can browse their catalogue, but don't buy from them; buy somewhere else (with a real customer service and appropriate return policy)

Very happy with my experience- delivered as per emails which kept me updated on dispatch date. Arrived very fast.

I am upgrading the rating to 3 stars as the company were able to organise for the item to be delivered to the care home. They tried to help me, although it was a bit of a waiting game. They said I would have to wait until the delivery company gets in touch to give me a choice of where to deliver, which never happened. It was in the end just delivered to the address I ordered so whatever was done to make that happen, I appreciate it. All is well that ends well but could have done without the stress.

I purchased a gift for my grandmother (order no NN0007270557), to be delivered to her care home for her 99th birthday! Nordic Nest charged me €6.90 for shipping to the address of the care home, however I have now received tracking and it’s going to be delivered instead to a locker. I am in another country. My grandmother is 99 and in a wheelchair. Contacted the delivery company and they said the company who shipped the item chose the cheaper delivery option and therefore it is now going to the locker and there’s nothing they can do. I am disappointed to say the least. Something that was supposed to be a beautiful gift to a loved one far away and bring warmth is now a source of stress and frustration for me.

We had a good experience on that site.

Order NN0006985151 – Lafuma Transabed Batyline sun lounger

Given the responses I have received over the past 27 days, it seems NordicNest has not properly understood its obligations towards me under EU consumer law, namely Directive 2011/83/EU and Directive (EU) 2019/771.

The chair was purchased and paid online on 12/08/2025. Under Article 18 of Directive 2011/83/EU, NordicNest had a maximum of 30 days — until 11/09/2025 — to deliver the goods as described, in full and with all parts included. Because the cushion is still missing, delivery has not been completed within that period.

On 07/09/2025, I granted NordicNest an additional period under Article 18(2) and required shipment of the missing cushion no later than 08/09/2025. That deadline passed without action. To date, NordicNest has still not resolved the issue.

I also asked to speak with customer service management on Thursday 11/09. Today is 16/09 and that request has been ignored, which only adds to my concern about how this matter is being handled.

For 27 days, NordicNest has continued to give the same explanation — that the supplier has a backlog. But my contract is with NordicNest alone. A diligent trader would have enforced its supplier obligations under the B2B supply contract. There are certainly terms in the commercial contract with the supplier which set deadlines for remedy of defective goods. If the supplier failed to comply, that is strictly an internal matter. EU consumer law makes clear that such failure cannot affect my rights as a consumer under Directives 2011/83/EU and 2019/771.

Instead, I remain without remedy for a defect that could have been resolved within 48 hours by standard EU courier shipping.

My position under EU consumer law is simple:

Incomplete delivery: The chair is non-conforming, as it was delivered without the cushion.

Delivery deadline: The 30-day statutory period expired on 11/09/2025.

Additional period: I already granted an appropriate additional period (until 08/09/2025). NordicNest did not comply.

Remedy obligation: Under Directive (EU) 2019/771, Article 7(1)(b), goods must be of the quality and correspond to the description of the model presented before purchase. A four-week delay is not reasonable.

I now expect immediate shipment and tracking details for the missing cushion.

Fast delivery. Great quality

Everything was good

Excellent! Good service and super fast delivery. Product very well packed and good quality.

More like Nordic Mess!

Ordered a bench on 19th June.
The item took ages to dispatch.
A delivery driver turned up at our house and couldn’t find the item on his truck.
Chased and the bench finally arrived on Friday 8th August - almost 2 months later!
And frustratingly the package arrived damaged and included no bolts for the bench legs so completely un-usable.
Multiple reach outs to customer service - slow to respond and unapologetic.
I mentioned the underside of the bench was marked and their response was a copy and paste from the supplier.
No desire to notice and rectify the poor customer experience we have had from start to finish.
We will not be buying from Nordic Nest again.

Another very unhappy customer here. I ordered a batch of things on 31 July and made sure that none of them were out of stock, to ensure quick delivery. Nearly two weeks later I was emailed to be told one single other item was out of stock so the whole parcel would wait an unknown period. I then tried to cancel that one item by email and seek reassurance that I would get this package in the UK by the end of August, as it was a birthday gift. They failed to reply despite daily reminders and also generic notifications from them saying they hadn't forgotten my order but were terribly busy. Eventually I got on the chat (even that was often not available) and was told they could cancel the one item but could not guarantee a delivery for the end of August, but I'd just be told when the package left their warehouse. I know that what means from the other reviews here -- I'd be kept hanging on again whilst other things became out of stock. I don't recommend the service levels of this company, it's hopeless and actually very rude.

The checkout process was good, and there seemed to be quite a few products on there that I liked. Unfortunately over half the tabletop products I ordered (incl. Plates, bowls) arrived broken. I've tried reaching out via email provided in contact page multiple times (including my order number and images of products) with no response. I've also made a claim via their online form but still nothing. I'm the meantime I've received over 5 marketing emails. It's quite a pity - I will not order again from the website

Re: NN0006750970 Post-sales service for the UK market has been appalling. I’ve never experienced such a clunky, drawn-out returns process—especially at my own cost. My purchase was made two months ago, my return sent 1.5 months ago, and yet, despite the item being cleared and ready for Nordic Nest to collect for over a week, I still haven’t received my £600 refund.

The “new” import rules being cited are not actually new—Brexit happened five years ago. As a company, you control the customer journey, and there are well-established ways to integrate returns from non-EU countries. Dismissing this with “it is what it is” shows a poor attitude.

If you cannot fully service the UK market, then either fix the inefficiencies or reconsider operating here. This level of service is simply unacceptable.

I am an Interior Designer and I was once a fan, directing a lot of my clients here but recent product arrived damaged due to inadequate packaging - the portal for refunds/reissue is not working. I love the lamp and would like a replacement but so far, it's been a week and Nordic Nest have not contacted me.

I have had two emails from their AI referring to me as 'customer'? It isn't even sophisticated enough to peel my name from the address and details or case number. Literally 0 human contact. I even had an email tonight after a week of nothing saying 'dear customer, we haven't forgotten you... We'll get to you.' Coming from an AI, that doesn't mean a lot. Awful customer service.

I am still waiting for them to resend me a new lamp. I find this service unacceptable considering the high-end designers they stock and the 'Scandinavian quality' they claim they provide. Almost feels like a scam.

Avoid at all costs. If an item is at a sale price or good bargain, it's most certainly too good to be true.

Lovely contemporary yet classic design. Quality material and feel. Adds so much character and warmth to an inviting laid-out table.
Easy to wash and iron as well.

We bought drinking glasses. They held too small a volume. To return, they have to go back to Sweden.

Thanks to Brexit, the customer pays in full for the return….expensive and time consuming

Have been trying to return a decanter since delivery last week and their platform doesn’t work. Have now sent a third email as no one has replied to the first two. Awful customer service.

The refunds policy for UK customers is very poor. Very expensive and not attractive for repeat customers.

Best prices & fast delivery even though it was the free option