Nordic Nest Reviews 

I ordered a set of trays from Nordic and paid extra for DPD Next Day Express delivery. While the tracking showed the parcel as delivered, I never received it. I checked with neighbours and around the property, but it had simply vanished.

What’s most disappointing is how the situation was handled by Nordic. Despite reporting the issue promptly and stating clearly, “Just to clarify, I’m not suggesting any fault on the part of the driver — he has delivered to me before with no issues,” I later learned from the driver that he may be held personally responsible for the missing parcel and penalised by the company. This is deeply concerning.

The driver, who has always been reliable, was honest and transparent with me — even reaching out to explain his side. While I never received the £70+ item I paid for, I also don’t believe it’s fair for the financial burden to fall on someone just doing their job.

Overall, the experience has left me disappointed — not just because of the missing order, but because of the lack of accountability and fairness in how the issue was resolved. I hope Nordic reconsiders how it handles these situations in the future.

Easy to deal with and good selection, plus fast delivery :)

Id like to be contacted by the customer support. I made a purchase on 5th June, and got no confirmation. The money left my account, and I got zero, no tracking whatsowhever of my order. The customer support denied it was paid to them, as the name on the app appears to be different which is normal. Today I finally downloaded the statement and there is Nordic nest name on the transaction. Still no reply from your company

BE CAREFULL They DONT ISSUE A CORRECT INVOICE Spent 1200 euros for 3 lamps for my company , the invoice was not correct but they refused to modify it after your purchase afet not even omne month from the order. Basically, you cannot put the purchase in the cost of your company so I will need to return the goods purchased ... terrible customer service don't buy here

This is a high quality steel pan, I am happy that I replaced my old teflon pan with it.

Bought a few stuff for my new home from Nordic Nest. I was constantly notified for the status of my order and the items were delivered on a timely manner. It was unfortunate that the wooden stool had a crack but the customer service team was quick to come up with a solution and sent me a replacement in no time. Brilliant job

Nordic nest do not cover shipping and customs costs when returning items from the uk.

Wow, such a great customer service! I had a broken item and I received great help with my request right away from Lina, who works in the claim department. Will definitely order there again!! 💗

Have ordered several times with them, received good products and good service but this time, This time I ordered sets of plates (order number NN0006414809). On the website was only one small photo of the product. I didn't like the look of it in person and wanted to return the items and buy another set instead, but would be charged 100 euros for it! Then I rather kept the products even though I was not happy with them. I will never again take the chance to order with them.

I bought some Ekelund kitchen towels as gifts and absolutely loved them! The delivery was fast and everything was perfect!

Regret ordering with them. Paid £450 for 3 shelves plus £39 shipping. Weeks later only the small shelf arrived but UPS lost the other two. Chased NN up multiple times. Eventually got a refund for the lost shelves but not for shipping (requested and refused), so paid £39 shipping for late delivery of a small shelf.

I bought 4 cushion covers, which were fairly priced and excellent quality.
I'd definitely recommend Nordic Nest. Worth the 5 day wait for delivery to the UK 🇬🇧 from Sweden 🇸🇪.

over 4 months since i order from them, the parcel never arrive, only emails delaying the order for 4-6 weeks, now fighting to get my money back, highly not recomended

I have ordered from Nordic Nest 9 times in these two years.

One standout experience was the time I ordered 4 GUBI C-Chairs from them. The price dropped before they could dispatch the chairs. When I reported the matter to them, they refunded me the difference immediately afterward.

Nordic Nest is a trustworthy company, and I'm willing to be a long term customer. Their prices have and will always be matched.

Many days later and I haven’t received my order yet. Nordicnest doesn’t solve my case and they just ask me for speaking with DHL. Do not buy anything in this website, I do not trust in its post sale customer service.

- Received dirty, used, cracked cups. Sent back. Paid for shipping. Not a very pleasant experience. Sad.
+ Easy return, fast shipping.

After a few deliveries which never happened ( you can never be sure why since the goods are NOT fully trackable as they say so you only have their word for it), I decided to give it another chance and to use the £30 goodwill voucher they had send me to apologize for the previous negative experience. Not without apprehension I ordered some cutlery but it was clear soon that this delivery would not happen either: the tracking stopped in Germany ( being Italy the final destination) and then nothing-no way you can learn where your parcel is. After the supposed delivery date passed I contacted the customer service who apologized, as usual, and initiated an enquiry with the local courier ( so they say, it would be nice if customers were able to have the full tracking themselves). The response, after 2 weeks since I had notified them ofthe problem was: delivery not possible because no name was on the letterbox. Blatant lie. Which I conced it might have come from the courier, known locally for its terrible reputation. But what I can't accept is that the customer service also told me they are not responsible for what local couriers do or don't do. Nordicnest , any business is responsible for the parcel they send, from the moment it leaves the warehouse to when it is handled to the customer. If you don't know this, your whole company is a joke. I have recently purchased the same cutlery from a well known company operating from Belgium- and I wish I had discovered them before- and I received my parcel after a few days, full tracking, a selection of couriers to choose from too! That's how real business is done. You have offered me another goodwill voucher to use on my next purchase from you but don't worry, I'll never redeem it because I'm not going to buy anything else from you again- enough is enough.
Order: NN0006193986

P..s.: I have read your reply which has obviously been sent by a machine since the order number had been included in my review...Your lack of competece never ceases to surprise me! But I should have got used to it by now...Please do not bother reply, I just don't care.

Extremely poor aftersales service. I will not be buying from this company again.
I purchased an Eva Solo Teapot (Order Ref: NN0006280061) which arrived ten days ago and which leaks through the bottom making it utterly useless. It's as though the base is porous.
I emailed Nordic Nest advising them of the issue - with photos - and registered a 'claim' and have heard nothing since.
I have raised a complaint in writing and escalated that to a formal complaint. No response. Such treatment is both discourteous and unprofessional.
I note that the replies given to reviews on here seem to be generically provided by a bot which just adds further insult to injury.
The website states that faulty items are to be returned once a claim has been made. Who pays for that return? Certainly it should not be the customer.
Avoid and buy elsewhere.

Package was delivered with no wrapping around product, so it was based all over