Nordic Peace Reviews 

672
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the lovely selection of cozy products, finding the website very easy to navigate and place orders. Furthermore, people frequently mention that customer service is remarkably supportive, responsive, and quick to resolve any issues. Some reviewers were not happy with the lengthy delivery times and the unexpected origin of the packages coming from overseas. Additionally, a few consumers experienced poor product durability, noting that items quickly fell apart or completely lacked the expected quality. Others also pointed out that sizing details can sometimes be confusing or misleading when shopping.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and origin. While many reviewers... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the well-made and durable fabrics... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly among... See more

Order

People report ambiguous experiences with order processes, highlighting a distinct mix of satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting quick, reliable, and super friendly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was very longer than expected. So if ordering I would advise ordering way in advance. When I contacted them their reply responses were fast but they wasn’t too helpful as they were giving me... See more

Company replied

Rated 3 out of 5 stars

I am missing a teaspoon from the cutlery set I purchased. Each individual utensil was also plastic wrapped, which felt misaligned with their mission statements. The product itself is okay, but I did... See more

Company replied

Rated 4 out of 5 stars

Nordic Peace offered free, tracked delivery to the UK which helped me to make my buying decision. Frustratingly, it took nearly 3 weeks for my order to arrive. I fell in love with the colours of... See more

Company replied

Rated 3 out of 5 stars

I was tempted in to ordering from this company from a smart online advert ! The slippers took an age to arrive and when they did they were not of the quality I was expecting and came from China. Rath... See more

Company replied


Company details

  1. Homewares Shop

About Nordic Peace

Written by the company

Nordic Peace is a family-owned Canadian lifestyle brand founded by Gabriel and Catherine, a couple who share a passion for entrepreneurship, minimalist design, and sustainable living. What began as a small creative venture has grown into a community built around simplicity, mindfulness, and a love for the planet.

At Nordic Peace, sustainability is at the heart of everything we do. From eco-friendly materials to mindful sourcing and packaging, each decision is made with care for our environment and its wildlife. We believe that living beautifully should never come at the expense of the Earth, and we aim to make sustainable choices accessible to everyone.

Our curated collections feature minimalist clothing, lifestyle essentials, and home accessories that blend modern design with everyday functionality. Each product is thoughtfully selected to inspire a sense of peace, comfort, and authenticity in your daily life.

As a Canadian family business, we take pride in offering personal, caring customer service and a brand experience that reflects our values of quality, transparency, and kindness. When you shop with Nordic Peace, you join a movement toward a more mindful, sustainable, and stylish way of living.


Contact info

3.5

Average

TrustScore 3.5 out of 5

672 reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(672)

176 reviews in the last 12 months

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Rated 2 out of 5 stars

Quality issues

I agree with other reviews in relation to the long delivery time.
Slippers have been really comfy but before I had even had them for three months they have fallen apart and are no longer wearable. I thought for the price point they would last longer.
Sadly I am really disappointed in the quality.

6 April 2026
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi, thank you for your feedback, and we’re really sorry to hear about your experience.
We’re glad to hear the slippers were comfortable, but it’s definitely disappointing that they didn’t hold up as expected. That’s not the standard we aim to deliver.
We’d really like to look into this further and make things right for you. Could you please reach out to us directly at anna@nordicpeace.com with your order details? I’ll personally review your case and work toward a proper resolution.

Rated 1 out of 5 stars

Courier didn't deliver and I never got my money back

Courier claimed to deliver - just dumped the parcel in the communal stair. It was stolen and I never received the item. Nordic Peace shrugged their shoulders - said I could reorder at a discount - as if I want to pay more and probably not receive it again! Absolute joke. No responsibility taken and courier impossible to communicate with. Avoid at all costs. They robbed my and take no accountability.

13 March 2026
Unprompted review
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Reply from Nordic Peace

Hi, I’m really sorry this has been your experience. I’d like to personally look into this and help get it resolved properly. Please reach out to me directly at anna@nordicpeace.com with your order details, and I’ll take care of this from there.

Rated 5 out of 5 stars

The gold of this flatware is a very pretty tone

The gold of this flatware is a very pretty tone and the quality looks high. They are a bit on the delicate, slender side but that suits me.I'm very pleased with them and also the packing and delivery were well done.

2 April 2026
Unprompted review
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Reply from Nordic Peace

Hi Michelle, thank you so much for your thoughtful review! We truly appreciate your support :)

Rated 5 out of 5 stars

The best slippers ever

They are the best slippers I have ever had ,they feel good they look good and so comfortable,and the team at Nordic Peace assisted me with every thing and made sure I knew when my parcel was arriving so thank you so much and I am sure I will be buying from you again

1 April 2026
Unprompted review
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Reply from Nordic Peace

Hi Gail, thank you so much for your kind words, we’re so happy you love your slippers! It means a lot to hear our team made your experience smooth, and we can’t wait to have you back again!

Rated 5 out of 5 stars

First purchase - will definitely be back

First purchase - a beautiful coat - the cost of which I could not believe and that was the price before sale which I was lucky enough to get. Also, very quick delivery.
Quality fantastic.

30 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Jane, thank you so much for your kind review! We appreciate it!

Rated 5 out of 5 stars

Good quality

Bought my girlfriend the lily flower coat and she loves it. Took a little over a week to arrive, but was worth the wait

23 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Eleftherios, so glad to know your girlfriend loved the Lily Flower Coat! Thanks for the review :)

Rated 5 out of 5 stars

Adorable Green Checkered Bag

I purchased an adorable green checkered tote for my daughter’s birthday. Shopping on the website was easy and I appreciate the unique products you offer. I did shop around to see if I could Get a better deal but your prices are exactly the same. The shipping and purchasing process was easy and efficient.

2 February 2026
Unprompted review
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Reply from Nordic Peace

Hi Karen, thank you for your feedback! We're glad to hear you found something your daughter will enjoy. We appreciate you taking the time to share your experience :)

Rated 5 out of 5 stars

Great products and prices

Great products and prices. I've ordered twice from Nordic Peace and have been very happy with both orders. Great communication I had with staff when I had a little issue on my end not there's, very professional and I will definitely order something again in the near future.

18 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Julie, thank you so much! We appreciate your kind words!

Rated 5 out of 5 stars

I love the Nordic Peace slippers

I love the Nordic Peace slippers. They’re comfortable and keep my feet nice and warm. Well made slippers. The website is on point.

20 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Connie, thank you so much for the kind review! We're so happy to know you enjoy our slippers :)

Rated 1 out of 5 stars

Don’t bother, cheap and nasty!

Wish I’d checked these reviews before purchasing. Fell for the marketing and ordered a gorgeous checked pink ‘oversized’ coat waited weeks for delivery, finally arrived yesterday and it’s and just awful. Terrible scratchy cheap material and the sleeves are far too short so the overall fit is so poor. Now I have to go through the pain of sending back to the USA out of my own pocket! So disappointed

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Please beware!

The worst company to deal with. The coat is not oversized and the arms are incredibly short. Oh and by the way the coat gets shipped from China so they are basically a “Canadian” company that sources all of their stuff from China and then sells it at an incredibly inflated price. I initially contacted them about returning the item and they were timely in their response, but when I said I didn’t want store credit instead I would like to send the coat back and receive a refund they ghosted me, I could not get a response from them so I went through my credit card. It was only then that they finally responded over a week later when they found out my credit card was dealing with it and doing a charge back. They sent me an address to send the coat back and I sent it on my own money and got my credit card to cancel the charge back. They said they would refund me when the charge back was cancelled and they received the cost back. Over the next few weeks they kept putting it off claiming the charge back was not cancelled so they couldn’t refund me when my credit card sent me proof it was cancelled a long time ago. I then decided to put in another dispute through my credit card and have never heard back from the company or have been refunded. I wish I would’ve done my research on this company before ordering. You can find reviews from trustpilot and other sites warning against this company. Please do not order from here.

Edit:
First of all I was ghosted as per my email. I wrote saying I would like to return it on Jan 8/26. I got a timely response asking if I would like store credit or to return it (which I already stated I wanted to return it). I replied on Jan 9/26 stating I would like to return it and to please give me the address to return it to. I did not hear from them until Jan 15/26 after I had sent another email requesting the address to return and then not hearing back I then disputed the charge with my credit card. It was ONLY after that dispute was put in that I heard back from them. I was willing to wait for the refund until the chargeback was cancelled and I did indeed wait. In fact I waited weeks. My bank repeatedly checked and it was cancelled on my end. They had timely communication with me when I responded to check the status, but I never received a refund. My bank looked into it and on my end everything was clear and the chargeback was canceled and they said whatever was happening was on their end. Some more back and forth happened and then I gave up and stopped emailing them for status updates and never received the refund or heard back from them so then I had to go through my credit card again to deal with it.

28 December 2025
Unprompted review
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Reply from Nordic Peace

Hi Tiffany, thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this situation has been.

We’d like to clarify a few important points. First, our team did not “ghost” you at any stage. As shown in our communication history, we responded to your messages consistently and within a timely manner throughout the entire process, including providing return instructions, confirming receipt of your item, and sharing updates regarding the refund status.

We understand there was confusion during the process. Even after a dispute is closed on the customer’s side, banks can take additional time to fully update and release the hold on the funds to the merchant. Unfortunately, until that update reflects on our end, we’re unable to process a refund directly, which contributed to the delays you experienced.

That said, we truly regret how this situation felt from your perspective, especially given the time and effort you put into returning the item. We appreciate your feedback and will continue working to improve clarity and communication in situations like this.

Rated 3 out of 5 stars

Full refund

After several emails to Nordic Peace, a full refund was issued due to unsatisfied of the product. Thank you the refund is appreciated!!

7 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Denise, thank you for your feedback. We're glad we were able to resolve this for you.

Rated 2 out of 5 stars

Disappointing

Update: I'd like to give kudos to the company for good customer service. I raised my complaint with them and did receive immediate feedback and refund was processed very quickly. So I increased my review to a 2. However I can only review the product which I still am quite concerned about the lack of information regarding materials etc., so I would personally still be wary until this is rectified.

Received my slippers this morning. There is such an intense smell of cheap chemicals off them. Also to note, there is NO Label to state what kind of material these slippers are made out of, composition details etc which I'm sure is against legislation in multiple countries.
There is no branding at all on the slippers and it's so clear these are drop shipped items sold for 3x the price. Honestly disgusted with the quality of items I received

Also to add, the slippers I ordered came dirty. They had clearly been worn before, I assume by a different customer that returned them as the sole of the slippers had dirt in them which is completely unacceptable.. awaiting response to my email for refund

7 March 2026
Unprompted review
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Reply from Nordic Peace

Hi Stacey, thank you for sharing your experience, we’re very sorry to hear this.

What you described is not acceptable and does not reflect the quality standards we aim to provide. We completely understand your concerns regarding the condition of the slippers, the odor, and the missing labeling, and we take this feedback seriously.

We can confirm that your case was reviewed promptly by our support team, and that your feedback has been shared with our product team for further investigation, particularly regarding quality control and product labeling.

We sincerely apologize for your experience and appreciate you bringing this to our attention.

Rated 4 out of 5 stars

People got back to you right away.it…

People got back to you right away.it took too long to ship

6 February 2026
Nordic Peace logo

Reply from Nordic Peace

Hi Margaret, we’re glad our team was able to respond quickly, and we’re sorry the shipping took longer than expected. We appreciate your patience and your feedback!

Rated 1 out of 5 stars

Let's call a spade a spade

These are clothing items that are mass produced overseas and then passed off as a small business. They feel they are upfront about this according to their responses, but the customers are surprised so something is obviously wrong with their messaging.
My order has low quality sewing and material, damage to the lace, and sloppily cut out size tags. They also do not follow FTC laws regarding including a tag or print on the material that includes material content, country of origin, and manufacturing code. When i
I pointed this out their response was they are trying to trying to reduce their carbon footprint so they are forgoing the law on tags--yet are asking me to ship back the damaged items to them at my cost.

25 February 2026
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Courney, we’re sorry to read this and take your concerns seriously.

We do work with overseas manufacturing partners and do not claim our products are produced locally. Like many independent brands, we design our products and work with trusted suppliers to produce them.

We’re very concerned to hear about the quality issues you mentioned, as that’s not the standard we aim for. We have since issued you a full refund, and we’re sorry again that the product did not meet expectations.

Regarding labeling, it is never our intention to disregard legal requirements. If anything was missing or incorrect, we take that seriously and will review it internally.

We appreciate you bringing this to our attention.

Rated 1 out of 5 stars

Ordered placed on 05/02/2025 and…

Ordered placed on 05/02/2025 and advertised as a valentines gift.
Still not arrived. Sent 3 emails to the support email provided on the website, and not had one reply.

Do not buy from this store.

25 February 2026
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Marcus, we’re very sorry to read this and completely understand your frustration, especially as this was meant to be a Valentine’s gift.

We have carefully checked our inbox and unfortunately cannot find any emails from you. It’s possible there may have been a delivery issue or an incorrect email address used.

As soon as we saw your review, we reached out to you directly via email to provide an update and assist you right away. If you don’t see our message, please check your spam/junk folder or feel free to contact us again so we can make sure this is resolved for you as quickly as possible.

We genuinely want to sort this out and appreciate the opportunity to help.

Rated 4 out of 5 stars

Great selection, bit slow delivery

The shopping experience was intuitive and easy. The website has been designed beautifully and the designs are plentiful. The delivery did take roughly 3.5 weeks. Really glad I chose them for my mom’s birthday gift, and ordered ahead of time.

23 January 2026
Unprompted review
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Reply from Nordic Peace

Hi Richa, thank you so much for your kind words, we’re so glad you loved the selection and chose us for your mom’s birthday! We also appreciate your patience with the delivery time and are working to improve this.

Rated 3 out of 5 stars

Slippers not the best

I think the slippers were a bit overpriced. The sizing was running small, which is something I've read other customers complain about.

18 February 2026
Unprompted review
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Reply from Nordic Peace

Hi Adriana, thank you for sharing your feedback. We’re truly sorry your experience left you feeling disappointed.

Regarding sizing, our slippers are listed in US sizes, and we provide a size chart on each product page with EU and UK conversions to help customers select the correct fit. We understand that international sizing differences can sometimes cause confusion, and we’re always working to make this clearer.

We also want to clarify that return shipping costs are outlined in our return policy. The 50% discount offered was intended as an alternative solution in case returning felt inconvenient, not as pressure to spend more. We’re sorry it came across that way.

We also understand how frustrating it can feel to come across visually similar products at different price points elsewhere. While many items online may appear alike, pricing can reflect differences in materials, supplier standards, quality control, small-batch production, and customer support. Our products are responsibly made with trusted partners in China. We remain committed to our sustainability efforts, including donating 1% of revenue through 1% for the Planet and supporting environmental initiatives.

A refund has been issued, and we hope this helps resolve the matter. If there’s anything further you’d like to discuss, we’re always here to help.

Rated 1 out of 5 stars

Nordic Peace Livia Flower slippers

I bought the Livia Flower slippers for my wife's birthday. She thought they were cute. So I bought them.

1. Slippers ship from China (website did not mention this.
2. Two weeks later still no slippers.
3. Same EXACT slippers on Amazon for 1/2 of the price I paid at Nordic Peace.

NEVER AGAIN!

17 February 2026
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Kevin,

We’re very sorry to hear about your experience and completely understand your frustration, especially since this was a birthday gift.

Our products are manufactured with trusted international partners and shipped from our fulfillment facilities. We do note on our website that items are sourced internationally, but we appreciate that this may not have been clear enough.

Regarding pricing, while similar-looking products may appear on marketplaces like Amazon, we are not affiliated with those sellers, and our pricing reflects our quality standards, customer support, and sustainability commitments.

We’ve emailed you to offer a resolution but haven’t heard back yet. We would truly like the opportunity to make this right, so please feel free to reply to our message.

Rated 1 out of 5 stars

I wish I would’ve checked trust pilot…

I wish I would’ve checked trust pilot before ordering but I assumed the reviews on their website were real. It’s taken 2 weeks and I got a confirmation to pick up my order from the In Post lockers only it don’t recognise the QR code. I went again today and the door opened but there was nothing inside. I called and they said it’s still at the depot. I’m beginning to think this is a scam company and I’m not going to get what I paid for. Very frustrating!

15 February 2026
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Helen,

Thank you for your feedback, I completely understand how frustrating this situation was. Receiving a locker notification, making trips, and finding no parcel is incredibly disappointing.

As explained in our emails, the issue occurred within the courier’s network after the parcel left our warehouse. While that part is outside our direct control, we absolutely recognise that the experience reflects on us, which is why we processed your full refund immediately.

We are a legitimate family-run business, and we would never take payment without delivering the goods or issuing a refund when something goes wrong.

I’m truly sorry you didn’t receive the slippers you wanted, and we appreciate you acknowledging our responsiveness, even if the overall experience wasn’t ideal.

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