Nordstrom Reviews 

They sold me an item (boots) which were very poor quality and nothing like the description. They then made it impossible to return. Wish I had looked on Trustpilot before buying as I would have definitely avoided this company.

They sold me a fake item and then made it difficult to return. They accepted the item was fake and eventually gave me a full refund but it took a lot of time and emails to get the refund.

vMe
Date:Monday, 27 Oct 2025 , 2:39
Dear
I’m writing regarding my account which currently shows a late payment reported on my credit report.
During that time, my husband was very ill and eventually passed away. It was an extremely difficult period for me and my family, and I regret that my focus on managing those personal circumstances caused a brief oversight with this account.
This was an isolated incident, and I have since maintained all payments on time. I deeply value my relationship with Nordstrom and have been a loyal customer. I’m kindly requesting that you remove this late payment from my credit report as a gesture of goodwill.
I would greatly appreciate your understanding and compassion in this matter. If this cannot be accommodated, I may need to reconsider keeping the account open, though I truly hope we can resolve this positively.
Thank you very much for your time, consideration, and understanding.
Sincerely,
Message fromNordstrom Card Services
Date:Monday, 27 Oct 2025 , 22:19
Thanks for reaching out to us about how your Nordstrom card account is reporting to the credit bureaus. While we try to be mindful of individual circumstances, we are obligated by law to report account behavior accurately, and as such, we are unable to alter the reporting on your credit file. We realize this is not the outcome you were looking for but hope you can understand our position. Should you have any questions, please call us at 800.964.1800.

Great experience and good offers. However, the store has a different pricing than online sometimes, I know you guys match the online price, but also make sure deliveries are faster even when you pay over 150$ for an order.

This is the worst Credit Card experience I've ever had. I was charged erroneously for late fees/ an $8.70 remaining balance that was reported to the CREDIT BUREAU as being "over 30 days late". So Nordstroms damaged my credit for 8.70$ Even though when I called in to pay I paid off my balance (or so I thought). So instead of letting me know in writing or emailing me or sending follow ups on 8.70 they reported me to the credit bureau.
Then when I called in to have them fix it or do something - they refused. So I Closed the account permanently and will no longer shop here (after 25 years of shopping here)

I placed on Friday, 10th October 2025 on the Nordstrom website. The order value was successfully deducted from my account but the order was not completed or confirmed. Despite multiple attempts to contact your customer support team via [email chat], I have not received any response or resolution. As a result, I am left without confirmation, delivery, or refund, is it a scam website or?

In September, I ordered 2 sets of pajamas at 130.00 each...I only received 1 set...took forever for their investigation...to receive my refund.
Reluctantly, I order another set a few weeks ago and received only the top.

I will never shop with Nordstroms again...wonder how long it will take, this time, to receive my refund?

They have so much different things. Return policy is really good. sales person is friendly

It has been a terrible experience. Nordstrom international charged me double and Nordstrom says they are not responsible for my charge. That they are not Nordstrom international. So are they Nordstrom or not. That have not returned my money it looks like a fraud. They gave me an email that is not monitored and that gave me the same phone number where they said they cant help me

Beware that the Nordstrom Gift Card purchase can overcharge. I began my order of a Nordstrom Gift Card. The initial web page defaults to a $300 charge unless one changes it. I changed it to $150, wrote my gift message, put in my credit card info, and just before clicking confirm purchase, backed up just to change my gift card message. Unbeknownst to me, when I backed up to change the message, the website defaulted to the $300 purchase charge. As a result, when I clicked through to confirm, I was charged $300 instead of the intended $150. I felt misled and I called Nordstrom who called CashStar. CashStar said no refunds or cancellations. Then CashStar said if I purchased a second gift card for $150 and Nordstrom called them back with the second order number, CashStar could then cancel the first $300 purchase. This shows they really could cancel the erroneous purchase but were refusing to until I spent another $150. How could I really be sure that CashStar would give the first $300 back? Maybe they would again say they could neither refund nor cancel and keep $450 of orders? What a scam to say first that they can't cancel but if you spend more money, then we can.

Absolute scam when returning products. Ordered two pair of shoes. I took one month to arrive for one pair and the second a week after. I followed their returns procedure and they took over three weeks to issue a refund for the second pair and then claim a 33% costs for return. Absolute scammers who hide returns b policies.

My order was never delivered. Was advised to apply for a refund but the site does not accept overseas postcodes.

Ordered 2 Lands End swimsuits but only got bottoms. Customer service only wanted to issue a refund when I just wanted full suits.

Horrible customer service! I called multiple times and tried to get the refund for something that was never delivered, and the refund that was to go to the credit card never made it, after calling multiple times. And then they mention it’s past due. This is not just on customer service but on Nordstrom card services as well. Horrible customer service all around, I am just going to cut my losses and cancel the credit card and would advise against anyone utilizing this.

I have ordered hundreds of times from nordstroms, with almost as many returns as I live 3 hours from closest store. I have never had an issue with order fulfillment, delivery, or returns. EVER!

Fascist scum who fired a long standing cyber security employee for opposing Nazis.

Elliot at the grove the best human you’ll ever have the honor of assisting you

Elliot at the grove was fantastic and very helpful.

Bought a dress that was meant for my daughter's 1st birthday. After waiting nearly 3 months for the dress, I emailed and they told me that they couldn't send me the dress. If I hadn't emailed them for this concern, they would've kept my money, and I wouldn't have received the dress.