Yet again, great service from Steve. Extremely courteous and professional, with an nice cup of coffee and a biscuit thrown I as well.
Company replied
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See what reviewers are saying
Following a van breakdown the previous evening which RAC were unable to repair, I had to drive to NG Banbury, & unfortunately be a walk in without prior notice. But I needn't have worried as the NG s... See more
Company replied
The workshop manager was unbelievably helpful, he fully understood my situation and moved heaven and earth to get my wing mirror sorted so I could get my van back. Top class service
Company replied
Stellar Service That Goes the Extra Mile: A Top-Notch Mechanic You Can Trust Finding a reliable and honest mechanic can often feel like searching for a needle in a haystack. However, my recent exper... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Target House, Thorpe Way, OX16 4TA, Banbury, Oxfordshire, United Kingdom
- 01295 265432
4.7
Excellent
51 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service
Yet again, great service from Steve. Extremely courteous and professional, with an nice cup of coffee and a biscuit thrown I as well.
24 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Jenny, thank you for your lovely review!
We’re delighted to hear you received great service from Steve — he’ll be pleased to know his courtesy and professionalism made such a positive impression. We’re also glad the coffee and biscuit hit the spot! ☕🍪
We look forward to welcoming you back again soon.
Take care,
Imogen
Service
The bloke doing the service on the van he was friendly and efficient
13 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Dannielle,
Thank you for taking the time to share your feedback. It’s great to hear that the service was carried out in a positive and straightforward way. Our technicians aim to be approachable to our customers and know exactly what they’re doing can really make a difference, so we’re pleased that came across during your visit.
Your comments are much appreciated and will be passed on to the team. If you need any further support with the vehicle in the future, we’ll be more than happy to help.
Take Care,
Emily
Jim and Steve kept me updated with what…
Jim and Steve kept me updated with what was done
24 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Kevin, thank you for your review!
We’re pleased to hear that Jim and Steve kept you updated and clearly explained the work carried out. Keeping our customers informed is very important to us, so we really appreciate you sharing your experience.
We hope to see you again soon!
Take care,
Imogen
The workshop manager was unbelievably…
The workshop manager was unbelievably helpful, he fully understood my situation and moved heaven and earth to get my wing mirror sorted so I could get my van back. Top class service
16 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Eddie, thank you for taking the time to share your experience 😊
We’re delighted to hear that our workshop manager was so helpful and understanding, and that he went above and beyond to get your wing mirror sorted and your van back on the road. Providing top-class service is exactly what we strive for, so it’s great to know this made a difference for you.
Your feedback is very much appreciated, and we look forward to supporting you again in the future.
Take care,
Imogen
Very professional
Stephen Jones was very professional and general work done on time. They entire team were very welcoming and has good customer approach in resolving issues. Thx u guys
18 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Emmanuel, thank you for taking the time to share your feedback!
We’re really pleased to hear that Stephen Jones provided a professional service and that all work was completed on time. It’s great to know the whole team made you feel welcome and offered a positive, customer-focused experience while resolving your issues.
We truly appreciate your kind words — thank you, and we look forward to helping you again in the future!
Take care,
Imogen
Very good service attention from
Very good service attention from
Them
13 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi there, thank you for your kind review!
We’re really pleased to hear that you received great service and attention from the team.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future!
Take care,
Imogen
Mark is a credit to the team always…
Mark is a credit to the team always polite and friendly
29 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Dean, thank you for your kind words!
We’re so pleased to hear that Mark made such a positive impression — he really is a credit to the team, and we’ll be sure to share your feedback with him.
We truly appreciate you taking the time to leave a review and look forward to welcoming you back again soon!
Take care,
Imogen
Banbury is a pro active depot
Banbury is a pro active depot. They found the perfect replacement van for me. On previous occasions they have diagnosed the mechanical problems with my van and fixed them quickly.
16 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi John, thank you for your fantastic feedback!
We’re really pleased to hear that the Banbury team has been proactive in finding the perfect replacement van for you and getting your mechanical issues diagnosed and fixed quickly. It’s great to know our efforts are making a difference.
We appreciate your continued trust and look forward to supporting you again whenever you need us!
Take care,
Imogen
As always all the guys are fantastic
As always all the guys are fantastic - Mark Sidhu really appreciate the coffee !!
17 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi George, thanks so much for your kind words!
We’re thrilled to hear that Mark Sidhu and the team continue to make your experience fantastic. We’ll be sure to pass on your thanks to Mark — nothing like a good coffee to brighten the day! ☕😊
Looking forward to seeing you again soon!
Take care,
Imogen
Mark at reception was fabulous.
Mark at reception was fabulous.. quick and easy process would fully recommend, thanks guys 👍👍
4 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi James, thanks so much for your kind words!
We’re thrilled to hear that Mark made your experience quick and easy. We’ll be sure to pass on your lovely feedback to him. 😊
Your recommendation means a lot to us—thanks again for choosing us, and we look forward to seeing you next time!
Take care,
Imogen
Easy transaction as always friendly…
Easy transaction as always friendly staff nice coffee
Thanks Mark Sidhu for your help
2 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Damian, thanks so much for your lovely feedback!
We’re glad to hear the transaction was easy and that you enjoyed the coffee. Mark Sidhu will be happy to know you appreciated his help!
We look forward to welcoming you back again soon.
Take care,
Imogen
The team got my van turned around at short notice
Mark Sindhi was very helpful when I showed up with a brake issue and managed to get the vehicle booked in to a very busy workshop and back on the road quickly.
18 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Mitch, thank you so much for your kind words!
We're really glad to hear that Mark Sindhi was able to assist you promptly and get your vehicle back on the road despite our busy schedule. We’ll be sure to pass on your appreciation to him – he’ll be thrilled to hear it!
If you ever need anything else, don’t hesitate to reach out.
Safe driving!
Imogen
Mark Sidhu came at me with a freeze pop…
Mark Sidhu came at me with a freeze pop and a bottle of cold water on a day when it 30 outside. Not all hero’s wear capes.
15 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Gavin, thanks so much for sharing this lovely story.
Mark Sidhu definitely sounds like a real hero—bringing a freeze pop and cold water on a scorching 30-degree day is such a thoughtful and kind gesture. We’re thrilled to hear about moments like this that make a difference. We’ll be sure to pass along your kind words to Mark.
Thanks again for brightening our day!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Banbury
Hi Daisy. Thank you for the great review! We're so pleased to hear you’ve had a positive experience and found our team lovely to work with.
We really appreciate your support and look forward to continuing to work with you!
Take care,
Emma
An outstanding experience
A very good experience, very polite and very helpful staff. Professional and they go above and beyond. Stephen Jones is an asset to the team as he offered to help beyond expectations.
I will definitely use and recommend Northgate throughout my business and recommend to others.
The whole team also go above and beyond but Stephen definitely outdid everyone yesterday 😀
13 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Thank you so much for your fantastic review, Liam! We’re delighted to hear that you had such a positive experience with our team. Stephen is truly a valued member of Northgate, and it’s wonderful to know he went above and beyond to help you. Your kind words about the entire team mean a lot to us all. We really appreciate you taking the time to share your feedback and for recommending Northgate for your business needs. We look forward to continuing to support you in the future!
Take care,
Emma
Stellar Service That Goes the Extra…
Stellar Service That Goes the Extra Mile: A Top-Notch Mechanic You Can Trust
Finding a reliable and honest mechanic can often feel like searching for a needle in a haystack. However, my recent experience has been so exceptionally positive that I felt compelled to share it. They have not only earned a customer for life but have also restored my faith in the automotive repair industry.
From the very first interaction, the team at Northgate Banbury was a breath of fresh air. I brought my van in for a major service and was extremely satisfied. Thanks Jimmy.
13 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
What a fantastic review, and thank you so much for sharing!
We’re delighted to hear about the stellar service you received from our team at Northgate Banbury.
Reliable, honest, and going the extra mile really makes all the difference, and it’s great to know we helped restore your faith in the automotive repair industry.
We truly appreciate you taking the time to leave such wonderful feedback.
Thank you for choosing Northgate.
Take care,
Emma
Class service here at Banbury north…
Class service here at Banbury north gate offered me coffe and made time to make us feel welcome
12 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Thank you for taking the time to leave such a positive review! We’re delighted to hear that your visit to our Banbury branch made you feel welcome as a valued customer.
Providing professional, top-quality service is always our goal, and we’re glad you appreciated the refreshments during your wait. We look forward to working with you for many years to come!
Take care,
Emma
Great team and service friendly and…
Great team and service friendly and helpful 👍
12 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Thank you for your kind words, Josh! We're delighted to hear that you had a great experience at our Banbury depot and the team made sure your visit was a pleasant one. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts. Thank you for choosing Northgate.
Take care,
Emma
Fantastic service and very quick
12 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Hi Rory. Thank you so much for your 5-star review! It’s great to hear that our Banbury depot provided you with fantastic service. Delivering 5-star experiences to our customers is always our pleasure.
Once again, thank you for your positive feedback.
Take care,
Emma
Fantastic customer service
Fantastic customer service. The team were so efficient and polite. They got my vehicle repaired very quickly. I highly recommend!!
11 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Banbury
Thank you for your review! It’s fantastic to hear that you experienced excellent customer service at our Banbury branch.
Recognising the hard work and dedication of our team truly means a lot, and it’s wonderful that you took the time to express your gratitude and share such kind feedback.
If there’s anything else we can help with, please feel free to reach out — we’re always happy to assist.
Thank you for choosing Northgate, and take care.
Emma.
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