The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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No problems with the hire vehicles used…
No problems with the hire vehicles used and support when needed was great. Would definitely recommend them
28 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Daren, thank you for your great feedback!
We’re really pleased to hear that you had no issues with the hire vehicles and that the support was there when you needed it.
Thanks for the recommendation – it’s much appreciated, and we look forward to helping you again in the future! 😊
Take care,
Imogen
Excellent service
Excellent service. I turned up to the appointment late. Paul was very accommodating and kept me informed throughout the process. All of the staff were friendly and helpful and even though I was late the job was completed on time. Really high class service all round!
21 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Lee, thank you for your fantastic review!
We’re really pleased to hear you received such high-class service. Paul and the team will be delighted to know their accommodating approach and clear communication made a positive difference, even with a late arrival. It’s great to hear everything was completed on time and that you felt well looked after throughout.
Thanks again for choosing Northgate — we really appreciate your feedback 😊
Take care,
Imogen
Great service
All staff members worked really hard and dealt with both my service and hire vehicle quickly and professionally. Big thanks to Paul, Alika and Rita!
16 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Panayiotis, thank you so much for taking the time to leave us such a great review!
We’re really pleased to hear that our team was able to look after both your service and hire vehicle efficiently and professionally. Your kind words mean a lot to us, and we’ll be sure to pass on your big thanks to Paul, Alika and Rita — they’ll be delighted to hear it.
We truly appreciate your support and look forward to helping you again in the future! 😊
Take care,
Imogen
Good people
3 people were extremely helpful and caring. Paul E, Alika and Rita. Thank you for showing me whats available as well. Thank you again
16 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Andy, thank you for taking the time to leave your feedback!
We’re delighted to hear that Paul E, Alika, and Rita were so helpful and caring during your visit. It’s great to know they were able to show you what’s available and support you throughout — they’ll really appreciate your kind words.
Thank you again for choosing Northgate, and we look forward to assisting you in the future.
Take care,
Emma
Paul and Alika were very helpful in…
Paul and Alika were very helpful in getting my van swap over after a collision. They even went and double check to find a van that had roof racks. Brilliant service
9 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Alex, thank you for your great feedback!
We’re really pleased to hear that Paul and Alika were able to help get your van swapped over smoothly after the collision, and that they went the extra mile to find one with roof racks for you. We’ll be sure to pass on your kind words to them.
Thanks again for choosing us, and we’re glad we could help!
Take care,
Imogen
Paul B was very polite and…
Paul B was very polite and professional. He happily talked me through the vehicle whilst I completed our mandatory checks.
9 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Kerry, thank you for your kind feedback!
We’re pleased to hear that Paul B was polite and professional and took the time to talk you through the vehicle during your checks.
We really appreciate you sharing your experience and look forward to assisting you again in the future. 😊
Take care,
Imogen
Fantastic service!
I was incorrectly advised to take my vehicle in by the main phone line, but thanks to Paul E and Alika they helped me out! The were so helpful and really quickly sorted out the problem! Their service was amazing can’t thank them enough!
8 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Bobbi, thank you for taking the time to share your experience.
We’re sorry for the initial confusion, but we’re really pleased to hear that Paul E and Alika were able to step in and resolve the issue quickly for you. They’ll be delighted to hear your kind words.
Thank you for your patience, and we truly appreciate your feedback! 😊
Take care,
Imogen
Outstanding service
Darren I and Paul B are absolutely fantastic! They are always punctual, pleasant and make the handover process smooth and stress-free. Both are genuinely nice guys who go out of their way to be helpful. Couldn’t ask for better service - highly recommend!
8 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Annabel, thank you so much for your fantastic feedback!
We’re delighted to hear that Darren I and Paul B consistently provide such punctual, friendly, and stress-free service. They’ll be thrilled to know their efforts are so appreciated.
Thank you for the recommendation—we look forward to continuing to support you in the future. 😊
Take care,
Imogen
Brilliant service from Paul E & Alika…
Brilliant service from Paul E & Alika at the Crawley branch. Always polite and extremely helping whenever I've popped into the branch.
Always give detailed explanations on any issues
7 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Darren,
Thank you for taking the time to share such thoughtful feedback. It’s great to hear that your visits to the Crawley branch have been consistently positive and that you feel well looked after whenever you call in. Making sure customers feel comfortable, supported, and informed is something we take seriously, so it’s wonderful to know that this has been your experience.
Paul E and Alika will be delighted to see your comments. They both put a lot of care into ensuring everything is clearly explained and handled professionally, and your recognition will mean a great deal to them. We truly appreciate your continued support and look forward to helping you again whenever you need us.
Take Care,
Emily
Brakes service
Brought my company van in to get the brakes checked out. Alika and Paul E were on the reception desk and were very friendly and kept me informed of the status of the repair. Very professional and smooth service. One satisfied customer 😁
2 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Dave,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that your visit was handled in a calm, organised, and professional manner. Bringing a company vehicle in for checks can be inconvenient, so it’s great to know the process felt straightforward and that you were kept informed every step of the way.
Alika and Paul E will really appreciate your kind words. Both take great pride in making sure customers feel welcome and confident in the work being carried out, and your comments are a lovely reflection of that. We’re pleased we could support you and get everything taken care of smoothly. If you ever need assistance again, the team will be happy to help.
Take Care,
Emily
Great customer service from Paul E and…
Great customer service from Paul E and Alika
14 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jason, thank you for taking the time to share your feedback!
We’re so pleased to hear that Paul E and Alika provided you with great customer service. We’ll be sure to pass along your kind words — they’ll be delighted!
We really appreciate your support and hope to assist you again soon.
Take care,
Imogen
Paul E in the office offered great…
Paul E in the office offered great service and a great front for the company 👍
7 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Joe, thanks so much for your kind words!
We're delighted to hear that Paul E provided such great service — he’ll be really pleased to know his efforts made a positive impression.
We appreciate you taking the time to share your experience and look forward to welcoming you back again soon! 👍
Take care,
Imogen
Great service
Called the branch as having issues with my van and within the hour had me a replacement van ready to pick up.
16 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Sam, thank you for sharing your experience!
We’re glad we could get you back on the road quickly with a replacement van.
If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Take care,
Imogen
Easy selling process
Matt was very calming in the process of selling my first car and made the process super easy. Money was in my account same day. Thank you for being so great!
27 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Miss Clarke, thank you so much for your wonderful feedback!
We’re thrilled to hear that Matt made selling your first car such a calm and easy experience. Getting your money quickly is something we always aim for, so we’re glad it went smoothly.
We really appreciate you choosing us and hope to assist you again in the future!
Take care,
Imogen
Paul E was excellent definitely…
Paul E was excellent definitely reccomend
26 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Leslie, thank you for the great review!
We're so glad to hear Paul E provided excellent service — we'll be sure to pass along your kind words to him.
Your recommendation means a lot to us!
Take care,
Imogen
I had a wonderful experience at North…
I had a wonderful experience at North gate, customer service was very helpful. I would give 6 stars 🌟 if I had the option available to. Thank you to all the staff there.
24 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, wow, thank you so much for the fantastic 6-star rating! 🌟
We’re delighted to hear you had a wonderful experience and that our team provided helpful customer service. We’ll be sure to pass on your thanks to everyone here at Northgate.
Looking forward to welcoming you back soon!
Take care,
Imogen
The gentleman behind the desk mark was…
The gentleman behind the desk mark was lovely . Arranged getting the hire van early for us as we really needed it . Winning smile and helped me make a lovely
Coffee from the machine . Top top bloke
16 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for your kind words!
We're thrilled to hear that Mark made such a great impression — he really is a top bloke, and we’re lucky to have him on the team. We're glad he could help get your van sorted early and that you enjoyed the coffee too! 😄
We hope to see you again soon, and thanks again for taking the time to leave such a lovely review.
Take care,
Imogen
Just had my van serviced ,at Crawley .
Just had my van serviced ,at Crawley .
I had a fantastic and friendly service from start to finish , Alika was so helpful as I need my van returned as I was unable to pick it up , she arranged for this to be done ,it saved my day … and then when my van was returned ,the driver Paul B ,was so friendly the service from Paul was fantastic , overall the experience I had with Northgate , was ten stars
Thank you for the great service
15 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Stephen, thank you so much for your fantastic feedback!
We’re thrilled to hear that Alika and Paul provided friendly and helpful service from start to finish — it’s wonderful to know they made your day easier and gave you such a positive experience.
We’ll be sure to pass your kind words on to both of them. Your “ten stars” review means a lot to us, and we look forward to continuing to provide great service whenever you need us!
Take care,
Imogen
Paul E and Alika on reception are…
Paul E and Alika on reception are amazing. Every time I have visited the branch they have been really helpful and always to hand when needed. They are both so polite and genuinely a credit to the team!
8 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jack, thank you so much for your kind words about Paul E and Alika!
We’re thrilled to hear they’ve been so helpful and polite every time you visit. They truly are a fantastic part of our team, and we’ll be sure to pass on your lovely compliments.
We really appreciate your feedback and look forward to welcoming you back soon!
Take care,
Imogen
Good immediate service
Good immediate service. Advised that the vehicle was recalled and a replacement vehicle was issued very soon after. Generally Paul Edwards and Alika were friendly and helpful. Thank you.
4 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Chris, thank you for your lovely feedback!
We’re glad Paul Edwards and Alika were friendly and helpful, and that we could get you a replacement vehicle quickly after the recall. Your kind words mean a lot to us!
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Take care,
Imogen
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