Took my van in for a repair. Excellent service and felt well looked after. Warm and welcoming, knowledgeable staff. Kristen got me a much appreciated drink whilst I waited. Erika explained the fault f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from both Kristen and Ellie whilst completing a van changeover. They were extremely helpful, courteous and professional with a cheery disposition which brightened up t... See more
Company replied
Nothgate hull brilliant service, Nigel was so helpful nothing was to much trouble, helped me out twice with an issue and was sorted hassle free in minutes! Thanks Nigel
Company replied
First time using here for a work van service, had a lovely welcome this morning by Kristen, coffee made for me and snacks available. Had a lovely area set up where I could set up with laptop and do so... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House, Wiltshire Road, HU4 6PA, Hull, East Yorkshire, United Kingdom
- 01482 575777
4.9
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Short notice fix
Called in late Friday with some warnings on the dashboard
Mark had a look at my vehicle and identified the problem swiftly.
Booked me in at the earliest opportunity to rectify.
Had a while you wait appointment. They found me a nice quiet area to work while I waited.
Mark came to find me once he was done. All in all great service.
28 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Richard, thank you for sharing your experience!
We’re so pleased to hear that Mark was able to quickly identify and fix the issue, and that you felt comfortable while waiting. Providing great service and making things easy for our customers is what we strive for.
We’ll be sure to pass on your kind words to Mark.
Thanks again for choosing us — we’re here whenever you need us!
Take care,
Imogen
So easy to deal with
So easy to deal with. Staff always friendly and welcoming
21 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Julian, thank you so much for your lovely feedback!
We’re delighted to hear that our team’s friendliness and welcoming approach made your experience easy and enjoyable.
We really appreciate your kind words and look forward to helping you again soon!
Take care,
Imogen
If all hire company's could be as good
Brilliant service from erika the tech
Couldn't of been more helpful and thorough
Also the waiting room was very nice
With all the amenities food and drinks and very comfy chairs 👌👌
18 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Neil, thanks so much for your fantastic feedback!
We’re thrilled to hear Erika provided such helpful and thorough service — she’ll be really happy to know you appreciated her work.
It’s great to hear you enjoyed the waiting room too; we always want our guests to feel comfortable and well looked after. 👌
We can’t wait to welcome you back soon.
Take care,
Imogen
Good experience and quick service and…
Good experience and quick service and Erika kept us up to date with what happening to our vehicle
17 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Liam, thank you for your great feedback!
We’re happy to hear you had a good experience and that Erika kept you well informed throughout the service. We’ll be sure to pass on your kind words to her!
If you need anything else, just let us know.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Hull
Hi there, thank you for your lovely feedback!
We’re glad you felt welcomed and enjoyed our facilities.
We look forward to welcoming you back soon!
Take care,
Imogen
Mark was very helpful and professional
Mark was very helpful with fixing the jammed side door of the van, had it all sorted within 10 minutes of me arriving very pleased with the service he provided!
3 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Oliver, thanks so much for your great feedback!
We’re really glad to hear that Mark was able to fix the jammed side door so quickly and get you back on the road without delay. We’ll be sure to pass on your kind words to him!
If you ever need anything else, just let us know — we’re here to help.
Take care,
Imogen
Great as always NIGEL ya the man you…
Great as always NIGEL ya the man you and the team
16 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Darren, thank you for your feedback!
It sounds like you had a really positive experience at our Hull branch which is fantastic to hear. This is exactly the kind of service that Northgate strive to deliver and I am sure Nigel and the team will be thrilled to see your comments!
Thank you for choosing Northgate.
Take care,
Emma
Great service by Mark during recent…
Great service by Mark during recent visit
4 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for sharing your positive experience Gareth!
Great service in and out in 45 mins for…
Great service in and out in 45 mins for a recall on the van our company has through these guys was told a hour and a half but sorted much quicker
3 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
HI Spencer, thank you for sharing your experience!
We’re delighted to hear your van recall was sorted much quicker than expected — getting you back on the road fast is what we aim for. We really appreciate you choosing us for your company’s needs.
Looking forward to helping you again in the future!
Take care,
Imogen
Fast and efficient very polite at the…
Fast and efficient very polite at the service desk and car was ready before they said it would be, definitely recommend
14 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Glenda, thank you for your fantastic feedback!
We're so glad to hear that your experience was fast, efficient, and that our team at the service desk was polite. It’s always great when we can get your car ready ahead of schedule!
We truly appreciate your recommendation and look forward to serving you again in the future! 😊
Take care,
Imogen
Ellie is a superstar always very…
Ellie is a superstar always very helpful and gets things done for me super fast 5* for Ellie and Lee deserves 5* aswel due to getting things done with no issues great service
10 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for leaving such lovely feedback!
We’re thrilled to hear that Ellie and Lee have provided such great service—your 5* praise will absolutely be passed on to them both!
It's always fantastic to hear when the team go above and beyond to make things easier and more efficient for our customers.
We really appreciate your comments and look forward to welcoming you back in the future.
Take Care,
Beth
Chris the mechanic has been amazing for…
Chris the mechanic has been amazing for me today getting the van repaired! He really went above and beyond! Thanks!
2 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your fantastic feedback
We're delighted to hear that Chris went above and beyond to get your van repaired.
I'll be sure to pass along your appreciation to him.
We truly value your support and look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Fantastic service
Fantastic service. Particularly liked the fact the mechanic took his time to explain what he did rather than just throw me a key.
24 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for sharing your positive experience with our workshop.
We're delighted to hear that our mechanic took the time to explain the repairs performed on your vehicle.
Clear communication not only helps you understand the work done but also builds trust and confidence in our services.
We appreciate your feedback and look forward to serving you again in the future.
Take Care,
Beth
Great staff friendly as always Chris…
Great staff friendly as always Chris great all round helpful and excellent explained everything would definitely recommend northgate??
19 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your kind words!
We're delighted to hear that Chris and the team provided you with such a friendly and helpful experience. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to assisting you again in the future!
Take Care,
Beth
Reply from Northgate Vehicle Hire - Hull
Thank you for your kind feedback!
We're glad to hear that our team in Hull provided a swift and helpful service.
I am sure the team will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Hull
Hull - My Tech was Erika.
Very efficient, my van in for it’s regular service and they turned it around quickly with no fuss.
19 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your review, Alan!
We're pleased to hear that Erika provided efficient service and that your van’s regular service was completed quickly and hassle-free.
We always strive for a 5-star experience, so if there’s anything we could have done to make your visit even better, we’d love to hear your feedback. Your insights help us continue to improve our service.
We appreciate your support and look forward to welcoming you again in the future!
Take Care,
Beth
Job well done
Brought my van into Northgate Hull due to multiple issues on the dashboard. They acted quickly in resolving the issue & also checked over the van which I didn't realise were there. Thanks to Chris, one of the technicians who looked after my vehicle.
17 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your great feedback, Paul!
We're pleased to hear that the team at Northgate Hull acted quickly to resolve the issues and went the extra mile in checking over your van.
We'll be sure to pass on your appreciation to Chris—he'll be delighted to know he made a difference.
If there is anything further we could have done to provide increate your rating to a 5* please let us know.
We look forward to assisting you again in the future.
Take Care,
Beth
Great experience and very efficient…
Great experience and very efficient from the whole team , will definitely us again
24 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for taking the time to leave us 5* feedback!
We're so pleased to hear you had a great experience and found our team to be efficient as this is the service which we aim to provide.
I am sure the team will be delighted with your comments.
We look forward to welcoming you back again in the future.
Take Care,
Beth
Great customer service from all of the…
Great customer service from all of the guys at the Hull branch. Very easy to deal with. Always friendly and helpful
28 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your great feedback, Becky!
We're delighted to hear that the team at our Hull branch provides friendly, helpful, and easy-to-deal-with service.
Your support means a lot to us, and we look forward to assisting you again in the future.
Take Care,
Beth Kell
Worth a look
Had vans on hire from here for the last 20 years never had a problem that hasn’t been solved quickly,just been in to get a new adblue injector fitted I was seen to by Erika pleasant girl was quick and efficient and kept me informed all the time on my van’s progress certainly recommend
28 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you for your incredible loyalty over the last 20 years, Peter!
We're thrilled to hear you've consistently experienced quick and efficient solutions to any issues.
It's great to know that Erika provided such excellent service during your recent visit, keeping you well-informed throughout the process.
Your recommendation means so much to us, and we’re always here to help whenever you need us!
Thank you for choosing Northgate.
Take Care,
Beth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.