Northgate Vehicle Hire - Rochdale Reviews 

44
TrustScore 5 out of 5

4.8

Eagle Technology Park, Eagle Way off Queensway, OL11 1TQ Rochdale, Greater Manchester, GB


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Rated 5 out of 5 stars

My name is Vincent Greenhouse. I work for Millers Vanguard in the Transport Department. I have been taking our vehicles to NVH Rochdale for a number of years, for both Service and MOT's. I have al... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say thank you so much. Emma at Rochdale is amazing! Following a breakdown our account manager Chris contacted Emma at Rochdale who had a vehicle ready for us on our arrival. Straight o... See more

Company replied

Rated 5 out of 5 stars

I have been a fleet manager for a construction company with 30 plus vehicles for over ten years and have had the pleasure of working alongside Tracey Morris as our accounts manager. If I ever had an... See more

Company replied

Rated 5 out of 5 stars

Staff are very great , really helpful Coffee machine is always working which is a bonus Always have a good chat with the staff when i am in rochdale northgate From experience this is the... See more

Company replied


Company details

  1. Van rental agency

Information provided by various external sources

With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk

Northgate Vehicle Hire

Written by the company

Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.

Contact info

  • Eagle Technology Park, Eagle Way off Queensway, OL11 1TQ, Rochdale, Greater Manchester, United Kingdom

  • 01706 718844

4.8

Excellent

TrustScore 5 out of 5

44 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(44)

1,462 reviews in the last 12 months

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Rated 5 out of 5 stars

great site brilliant staff

the staff of auxillis and nothgate at this branch are very very helpful, such a pleasure to do business with

30 October 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such an excellent review, Mark.

It is great to see that your experience with Northgate has been such a positive one.

I am sure the staff at the Rochdale branch will be thrilled to see your review.

We look forward to welcoming you back in the future.

Take Care,

Beth Kell

Rated 5 out of 5 stars

Excellent service

Excellent service, I asked for the car to be delivered earlier which they accommodated.
Stuart who dropped the car off was lovely and answered any questions I had.
5 star service thank you

23 October 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hey Faheema, thank you for your feedback!

It sounds like you had a really positive experience at our Rochdale branch which is fantastic to hear.

This is exactly the kind of service that Northgate Strive to deliver and i am sure Stuart and the team will be thrilled to see your comments.

Thank you for choosing Northgate.

Take care,

Beth Kell

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, the staff are always pleasant and polite, would highly recommend!

22 October 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for your kind words and recommendation, Helen! We’re delighted to hear that you’ve had such a positive experience with our team. Providing pleasant and polite service is something we always strive for, and it’s wonderful to know we’ve made that impression on you.

Take care,

Laura

Rated 5 out of 5 stars

We have a number of vans off northgate…

We have a number of vans off northgate and always been spot on ,I wouldn't use any other ,staff very polite

16 October 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for your lovely review, Lee.

I am thrilled to hear that you received such wonderful service from the Rochdale branch.

Appreciation for the hard work and dedication of the staff really does mean a lot, and it's so kind of you to take the time to express your gratitude.

The team will be really happy to see your comments.

Thank you for choosing Northgate.

Take Care,

Beth Kell

Rated 5 out of 5 stars

Prompt

Prompt, courteous and efficient.

16 October 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave your 5* review, David.

Putting our customers first is what we do, and I am delighted that the staff at Rochdale has demonstrated our ethos.

I am sure the team will be thrilled to see your comments.

Thank you for choosing Northgate.

Take Care,

Beth Kell

Rated 5 out of 5 stars

I have been a fleet manager for a…

I have been a fleet manager for a construction company with 30 plus vehicles for over ten years and have had the pleasure of working alongside Tracey Morris as our accounts manager. If I ever had an issue I knew I could rely on Tracey to act swiftly and professionally in order to ensure our business could continue providing the service we required. i believe she is a great asset to Northgate and definitely deserves 5 stars
Chris Senior. Fleet Manager

12 April 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hi Chris, Thank you so much for your 5 star review!

It sounds like Tracey Morris has been an invaluable asset to your team and has consistently delivered exceptional service as your accounts manager. We truly appreciate your kind words and the recognition of Tracey's professionalism and dedication.

Thank you again for taking the time to leave us feedback!

Take care,
Imogen

Rated 5 out of 5 stars

I've been coming to Rochdale branch for…

I've been coming to Rochdale branch for over a year now and never had any problems with them. They are always proffesional and ready to help. Team member Shah is a credit to the team.

Would highly recommend

5 April 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such a great review, Kuda.

It is a pleasure to see what a positive experience you've had over the years with our Rochdale branch, and I am sure that the team there will be thrilled by your comments and will endeavour to continue such great service.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Simon Cort

Rated 5 out of 5 stars

Does what it says on the tin!

Northgate have supplied everything they promised and more, Kate Rawlinson has been a credit to the company from start to finish, her professional approach and natural charisma made this experience easy and enjoyable.

100% the right choice

1 March 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such an excellent review, DNFleet. I am sure that Kate will be thrilled to see your feedback for her efforts, and will endeavour to continue such great service in the future.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Simon Cort

Rated 5 out of 5 stars

Thank you Northgate Rochdale

A huge thank you to Martin for going the extra mile for us :)

4 March 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

You're very welcome, Stephanie.

We're delighted to hear that Martin went the extra mile for you. Providing exceptional service is our priority, and it's wonderful to know that our team member's efforts made a positive impact on your experience.

If there's anything else you need or if you have further feedback to share, please feel free to reach out.

Take care,

Laura Griffiths

Rated 5 out of 5 stars

Jake and the team are a fantastic bunch…

Jake and the team are a fantastic bunch always helpful would recommend anyone to use Northgate Rochdale keep it up guys

20 February 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Arif, It's fantastic to hear about your positive experience with Jake and the team at Northgate Rochdale! Thank you for sharing your feedback and recommending their services. It's clear that their helpful and dedicated approach has made a positive impact. We'll make sure to pass on your kind words to Jake and the team.

Take care,

Laura Griffiths

Rated 5 out of 5 stars

The workshop manager jake

The workshop manager jake. What a guy he put us first looked after me . Nothing was too much of a problem. One fixed vehicle at last. Thanks guys .

1 February 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thanks Paul. We're thrilled to receive such positive feedback about our workshop manager, Jake! It's heartening to hear that he prioritised your needs and went above and beyond to ensure your downtime was kept to a minimum. We believe in providing excellent service, and your experience with Jake exemplifies the commitment we have to our customers.

We'll make sure to share your appreciation with Jake and the rest of our team.

Take care,

Laura Griffiths

Rated 5 out of 5 stars

Andy was fantastic

Andy was fantastic, thanks so much for sorting us out so quickly as I know I was quite specific with what I wanted.

5****

14 February 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave your kind words, I am sure that Andy and the rest of the Rochdale team will be so grateful seeing your feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Simon Cort

Rated 5 out of 5 stars

Superb service from Martin and the team…

Superb service from Martin and the team at Northgate in Rochdale every time.

8 February 2024
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to time to leave such kind words. Martin and the rest of the team at Rochdale will be delighted to see your feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Simon Cort

Rated 5 out of 5 stars

Rochdale branch

Rochdale branch

Very friendly and welcoming atmosphere.

The rental team and rental manager had me back on the road in no time.

Shah and Andy were very helpful

28 November 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hi Chloe,

Thank you so much for leaving such lovely words about your experience at our Rochdale branch.

we aim to provide our customers with a 5* service and I am so happy to see this has been demonstrated by shah and Andy.

I am sure they will be thrilled to see your feedback along with the staff at the branch.

If there is anything more we can you help with, please contact us and we would be happy to help!

Take Care,

Beth Kell

Rated 5 out of 5 stars

Rochdale branch is always very helpful

Rochdale branch is always very helpful. A warm welcome and greeting.

Thank you

14 November 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hey Emma,

It's wonderful to hear about the great service you received from the team at Rochdale.

I am so happy to see that a warm friendly welcome made all the difference to your experience.

Thank you for sharing your feedback and acknowledging their efforts, i am sure the branch will be thrilled to see such lovely comments.

Take Care,

Bethannie Kell

Rated 5 out of 5 stars

Always receive great service from this…

Always receive great service from this branch.

20 November 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such a positive review, June.

It wonderful to hear that you have received such fantastic customer service from the branch and i am sure the team at Rochdale will be delighted to hear such lovely feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Bethannie Kell

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! The staff at the Rochdale branch are a great bunch and a joy to deal with, particularly Lauren from auxillis who went above and beyond in helping me with a suitable vehicle, she really is a credit to your company. Can’t thank your company enough for the help.

15 November 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such a wonderful review Jonny.

Our aim is to put our customers first and make sure we do everything we can to provide fantastic customer service and I am thrilled to see the staff at our Rochdale branch have demonstrated this.

The branch will be delighted to see your positive feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Beth Kell

Rated 5 out of 5 stars

Sorted my car on the day

Sorted my car on the day, the branch are all very friendly and professional. Made my experience getting my car fixed pleasant and not a burden.

31 October 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hi Jack!

I'm delighted to hear that your experience with the branch was so pleasant.

Its fantastic to hear that you received excellent service and the branch made sure your car repair experience was pleasant and hassle-free.

Thank you for sharing your positive feedback.

Take Care,

Bethannie Kell

Rated 5 out of 5 stars

Quick professional approach by delivery…

Quick professional approach by delivery driver. Explained in easy to understand language. Polite friendly attitude.

26 October 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Hi Nathaniel!

It's fantastic to hear about your positive experience with the delivery driver from the branch.
Being friendly, polite and professional is an example of the service we like to provide to our customers here at Northgate and i am delighted to hear that we were able to deliver the 5* service in which we aim to offer.

Thank you for sharing this feedback and if you require any more help from us please don't hesitate to get in touch , we would be happy to help!

Take Care,

Beth Kell

Rated 5 out of 5 stars

Van Drop-off

Darren Butterworth from Rochdale dropped off a new loan van to our office and explained any faults, which is a great help.
The van was in great condition, recently cleaned, and full of fuel. Would happily recommend Rochdale Northgate, as they are very helpful and always willing to help short notice loans.

19 October 2023
Unprompted review
Northgate Vehicle Hire - Rochdale logo

Reply from Northgate Vehicle Hire - Rochdale

Thank you so much for taking the time to leave such a wonderful review, Keeley.

Our aim is to make our customers' lives easier and I am delighted to see that Rochdale have demonstrated this whilst also providing fantastic customer service.

I am also pleased to see that you are happy with the vehicle that has been provided.

I am sure that the team at Rochdale will be delighted to see your positive feedback.

If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.

Take care.

Beth Kell

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